zebris Medical GmbH
FDM Technical Data and Operating Instructions
Page 45/54
6.3
Troubleshooting
Please check the following points if technical malfunctions should occur:
Is the FDM platform properly connected to the mains?
(LED flashes green)
Is the USB connection between platform and the measuring PC properly con-
nected?
(LED flashes green when the USB port and the power supply are connected to the
PC and the device driver has been installed correctly.)
Are all further components of the measuring system (infrared synchronisation with
zebris DAB-Bluetooth, video camera) properly connected?
NOTE
Please find further information on error messages and troubleshoot-
ing in the user manual of the zebris FDM software.
Checklist for the reception of error messages
NOTE
In order to support you the best way possible in case of malfunction
of your FDM measuring system, our service employees need the fol-
lowing information:
Device type + serial number of the FDM platform
Please find the serial number on the left-hand side of the platform close to the connector compart-
ment.
Version of the zebris FDM software
Version of the operating system of your measuring PC
e.g. Windows 7 Professional Servicepack 1
(Call under Windows 7: Windows Start button
Control Panel
System)
Further components being connected to the measuring system
e.g. Infrared synchronisation (IR) with zebris DAB-Bluetooth, video camera
List of all USB devices that are connected to the measuring PC
e.g. mouse, printer, other measuring systems etc.
Screenshot of the error message, or exact wording
e.g. “EMG adapter not found.”
Precise and detailed description of the procedure that has lead to the error mes-
sage.
e.g. Measurement “Type A” started, then clicked on button “B”, afterwards carried out movement “C”,
switched to function “D”, when switching back, the error message xyz occurred etc.
