20
Problem
Reason
Investigation/Solution
Temperature rises
too high (above
temperature
setting) in first
15-20 minutes of
operation
LID CLOSED TOO SOON
AFTER STARTUP.
• After turning to Smoke for startup, don’t shut the lid until lots of
smoke is released and the fire has burnt for a few minutes.
• Shutting the lid too early results in the large initial quantity of
pellets releasing lots of heat which easily overshoots lower
temperature settings.
• Leave the lid open for up to 10min (especially in hot weather)
during startup if temperature overshoots after closing the lid.
• Note that leaving the lid open for too long (>10min) will also
cause issues as the the controller will continue to dump more
and more pellets to try and achieve the target temperature.
Excessive or
discoloured smoke
or
Grill not able to
reach desired
temperature
MOIST PELLETS
• Empty the hopper of wood pellets.
• Run the grill at 232
o
C to push out remaining pellets in the augur
tube.
• Turn the controller dial to Shut Down.
• Once cooled down, vacuum out the hopper and fire-pot.
• Pour in dry pellets (only as many as required for cooking) and
then follow the Initial Startup Instructions.
Noisey Auger
LONG PELLETS
• Occasional clunking and squeaking sounds are normal and are
due to the auger breaking through longer pellets.
• Try using shorter pellets.
Lots of smoke
appearing from the
Pellets in Hopper.
Tiny amounts of
smoke may appear
in windy conditions
which is normal.
WOOD DUST in AUGER
TUBE and HOPPER
or
HIGH TEMP OPERATION
WITH LID OFTEN OPEN
or
HIGH TEMP OPERATION
IN WINDY CONDITIONS
or
DIRECTLY TURNING
FROM HIGH
TEMPERATURE TO SHUT
DOWN
DO NOT pour any water into the Hopper
Steps to Take
• Open the grill and hopper lids.
• Turn the controller dial to Smoke setting (power switched ON).
• If after another 10 minutes there is no more smoke coming from
the hopper, turn the grill to shut down, or back to the desired
temperature to continue cooking.
• If the smoke does not stop appearing from the hopper after 10
minutes, remove all the pellets from the hopper right down to the
auger (use vacuum if necessary) and run the controller on High
until ALL pellets have cleared from the auger tube.
• Turn the unit to Shut Down.
Clean the Grill
• Once the unit has fully shut down and is cool, vacuum out all
pellets, dust and ash in the hopper, fire-pot, pellet feed tube and
grill drum.
• Complete Initial Startup Procedure with clean pellets.
Future Prevention
• Avoid pouring the wood dust from the bottom of bags of pellets
into the hopper. Very dusty pellets should be sifted before use.
• Every 15-20kg of pellet usage, let the grill fully run out of pellets,
so the pellet feed tube is empty. Then “Clean the Grill” as
outlined above.
• After each use, vacuum out the fire-pot and grill drum area of ash.
• Make sure the chimney cap is not screwed down too much. There
should be roughly a 0.5cm gap between the top of the chimney
and the cap. Also clean the underside of the chimney cap and
chimney of soot build up.
