22
After finishing downloading, execute the files to install
ActiveX
. Then restart the
browser.
c. If you execute the steps above but still cannot see live video normally, please
try the following solution:
Search for the file
np_hoem_x.dll
in your system disk. For Windows XP users,
please go to
Start
→
Search
→ Search for
All files and folders
and key-in
np_hoem_x.dll
. For Windows 7 users, please use the search bar on the
top-right of the Windows Explorer.
Delete all the files named
np_hoem_x.dll
. They're the
ActiveX
control tools
installed in your computer, but the old version of
ActiveX
might not be
compatible with the new version of the browser. Therefore, they need to be
deleted in order to install the latest
ActiveX
control.
