Young Living LUCIA, Operation Manual

Page: 11 / 79

11
Troubleshooting
When switched on, the diffuser does not mist or there is less mist than
usual. (Potential issues: power connection, water above fill line, oil buildup
on ultrasonic plate, ultrasonic plate not working, fan vents obstructed, fan
not working)
• Check that the adapter is securely plugged into the wall socket and into
the diffuser.
• Check that the inner lid is positioned correctly on the water reservoir.
• Ensure that the mist spout is clear of any obstruction.
• Check the water level. If the water is above the water fill line, unplug the
diffuser and carefully pour out the excess water from the opposite side
of the reservoir ventilation hole.
• Check for essential oil buildup on the ultrasonic plate. If oil buildup is
present, follow the cleaning instructions. The ultrasonic plate must be
free of residual oil buildup for the diffuser to operate properly.
• Check that the fan intake under the diffuser is free of any obstruction or
debris that may restrict air flow. Refill the water reservoir to the fill line
and restart. If necessary, before you install the outer cover, remove the
inner lid while the diffuser is on and verify if the water is bubbling. If the
water is bubbling, the ultrasonic plate is working.
The light does not work. (Potential issue: power connection)
• Press the light button to verify that the light is functioning. If the light
does not work, call Member Services for further instructions.