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User Manual 

 

 

Troubleshooting

 

YORK Marine, Controls

 

Revision 1.3  ·  Updated: 070507 

Author: Marc Anderson  ·  Owner: RS 

Project : SMS Bridge 

Page 13 of 15

 

File: e:\york\sms bridge\manual\smsbridge-manual_13.doc

 

Troubleshooting, 

Continued 

  

MailHandler  

Use the table below to troubleshoot problems with the MailHandler service.  

 

Problem Likely 

Cause Solution 

Error message “Details: 
[host name]”  

Incorrect SMTP host 
name 

Get host name from 
system administrator. 

Error message “Details:  
553 Authentication is 
required...”  

Mail server requires user 
authentication 

The MailHandler is not 
compatible with the 
server. Use log to monitor 
system directly.  

  

SMSBridge  

Use the table below to troubleshoot problems with the SMSBridge service.  

 

Problem Likely 

Cause Solution 

No connection to Internet  Refer to system 

administrator or ISP 

Error Starting 

System unable to resolve 
log interface host name 

Enter IP address in log 
interface host field.  

  

SMSHandler 

Use the table below to troubleshoot problems with the SMSHandler service. 

 

Problem Likely 

Cause Solution 

Error starting and servere 
log message: 
AT+CPIN=[PIN] failed  

Incorrect PIN code 

Change PIN code in 
configuration dialog 

SIM card locked due to 
attempt to configure with 
incorrect PIN code 

Place SIM card in a 
mobile phone and unlock 
with the card’s PUK code. 

Missing SIM card 

Place SIM card in modem

Error starting and severe 
log message: SIM CARD 
FAILURE 

Defective SIM card 

Verify by testing modem 
with a different SIM card 
or testing the card in a 
mobile phone.  

Continued on next page 

Summary of Contents for SMS Bridge

Page 1: ...User Manual SMS Bridge Global Monitoring System YORK Marine Controls the people to talk to ...

Page 2: ...hts Reserved Table of Contents YORK Marine Controls Revision 1 3 Updated 070507 Author Marc Anderson Owner RS Project SMS Bridge Page 2 of 15 File e york sms bridge manual smsbridge manual_13 doc User Manual Table of Contents Introduction 3 Requirements 5 Installation 6 Configuration 7 Operation 11 Troubleshooting 12 Document Revision Record 15 ...

Page 3: ... them to the SMS Bridge The SMS Bridge relays the messages to the GMS server via the Internet reducing the cost of data transmission The SMS Bridge is intended for use with the YORK RefLine and RefBox reefer monitoring systems It consists of a GSM modem and a software application for a Windows 2000 or XP PC Purpose of this document This document describes how to install and use the SMS Bridge Incl...

Page 4: ...e following components or services MailHandler service Sends system related e mails for example if the GSM modem loses it s registration on the GSM network This is an optional service for your convenience SMSHandler service Receives SMS messages from the GSM modem and delivers them to the SMSBridge service Required for operation SMSBridge service Transfers SMS messages to the Global Monitoring Ser...

Page 5: ...is available from www gsmworld com To obtain GSM service consult with a local GSM mobile phone provider Note Verify that the GSM provider supports text messaging through circuit switched core network services rather than packet switched services Internet connection The SMS Bridge requires an ISDN or faster connection to the Internet If the Internet connection is not always on it must be capable of...

Page 6: ... disk drive 3 Double click the installation file GMSSMSBridge x_x to start the installation process 4 Follow the setup wizard instructions to complete the installation Modem setup Setup and connect the GSM modem as follows Note Do not apply power to the modem without first connecting the antenna Step Action 1 Connect the 9 pin plug of the serial cable to a serial port on the PC Connect the other p...

Page 7: ... a service you click it s name and then click the Start service button To avoid this step select the Auto start option for each service as shown below Mail handler configuration Configure the MailHandler as follows Step Action 1 Click MailHandler in the main screen 2 Click the Config button The configuration screen opens 3 SMTP host Enter the host name of the SMTP server used to send e mail Your s...

Page 8: ... the configuration screen and start the service SMS bridge configuration The SMS Bridge is pre configured with the settings that are required for most applications If the service does not start verify the settings as described below Step Action 1 Click SMSBridge in the main screen 2 Click the Config button The configuration screen opens 3 Log interface host This is the host name for the GMS log in...

Page 9: ...s Step Action 1 Click SMSHandler in the main screen 2 Click the Config button The configuration screen opens 3 SIM PIN code Enter the PIN code for the SIM card NOTE Verify that the PIN code is correct The SMSHandler transmits the PIN code to the modem three times which may result in blocking of the SIM card if the code is incorrect See Troubleshooting if the SIM card is blocked The PIN code field ...

Page 10: ...age click Device Manager and double click Ports COM LPT in the list of devices The port number should be shown in parenthesis after the device name 5 Baud rate Select 115200 6 SMS service center Enter the phone number of the SMS service center of your GSM provider 7 Receive status reports When selected the SMS handler handles status reports when sending SMS messages Status reports are not displaye...

Page 11: ...gram list 2 If you have not selected the Auto Start option start the services by clicking the service name and then clicking the Start service button 3 Refer to the troubleshooting section if a service fails to start Normal operation Once the SMSHandler and SMSBridge services are started the modem is logged on to the GSM network indicated by flashing of the LED the SMS Bridge is operational For un...

Page 12: ...n Log detail Log messages are divided into seven levels of detail from Finest to Severe Selecting a detail level causes the log to display that level and those below it For example selecting the Info level displays Info Warning and Severe messages but not Config Fine Finer or Finest messages Finest All activity including low level modem commands Finer Very detailed activity Fine Detailed activity ...

Page 13: ... troubleshoot problems with the SMSBridge service Problem Likely Cause Solution No connection to Internet Refer to system administrator or ISP Error Starting System unable to resolve log interface host name Enter IP address in log interface host field SMSHandler Use the table below to troubleshoot problems with the SMSHandler service Problem Likely Cause Solution Error starting and servere log mes...

Page 14: ...l Missing or wrong service center number Enter the SMS service center number for the GSM provider in the configuration dialog Poor GSM signal Verify that modem antenna is connected and that there is a good signal Service starts but LED does not flash Defective modem Contact YORK service E mail error messages Use the table below to troubleshoot the most common errors generated by the MailHandler se...

Page 15: ...age 15 of 15 File e york sms bridge manual smsbridge manual_13 doc Document Revision Record Rev Date Author Brief description of change Pages affected 1 0 8 aug 2003 PCL Original issue of this document all 1 1 26 may 2004 PCL GSM modem baud rate added 1 1 2 23 mar 2005 PCL Not released 1 3 07 may 2007 MA General revision and update all ...

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