BFE Warranty Policy – November 1
st
2013
1.
When purchased from an authorised BFE distributor the BFE warranty shall guarantee
that all framework and components of your product are free from faulty manufacture.
All faulty framework and components will be repaired or replaced as set out in this
policy. All warranties in this policy apply to INDOOR HOME/DOMESTIC USE ONLY.
2.
These warranties do not apply to products used in commercial use applications.
3.
Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse,
abuse, incorrect assembly or lack of general maintenance.
4.
Warranty is applicable to products sold and placed within Australia only.
5.
IMPORTANT. Most of BFE products are pretested and we have inspectors checking
all products prior to shipment. The number one reason for a fault is due to
INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly
and pay special attention to all WIRING connections. If you have accidently cut or
damaged the wiring please let us know and we will be happy to send you a new set at
no-charge.
If you have done this and are confident you have double checked your assembly and
are still having problems please email our service department at
including your best contact details ,proof of purchase,
serial number and a brief explanation of what is wrong.
Emailing is the quickest and most reliable way to get your service request processed.
Once we have your details we will either call or email you back with the next steps. The
quickest way, once we determine the problem and send you a replacement part, is that
we can talk you through over the phone on how to fit it.
If it is deemed by our service tech that it is too difficult, we can arrange (where
available) a service technician.
NOTE. If we arrange for a service technician ( where applicable) and it is found that it
is not a manufactures fault and found to be an assembly issue , normal wear and tear,
transport damage or misuse then there will be a call out fee of $140 depending on
location. (Surcharge applies for non-metro areas)
WARRANTY TERMS
- Warranty commences from the date of purchase from the retail
store. Warranty only applies to the original purchaser and is NON transferable. Warranty is
void if the serial number of the product has been removed or tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual
provided. Assembly errors include but are not limited to damaged wiring harness,
stripped crank arms and or pedals and bolts used in the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in
accordance with the user manual specifications and recommendations. This
includes a lack of lubrication. Only use factory supplied lubricant. DO NOT USE
WD40 or anything simular. You can purchase lubricant from your retailer or
contact us directly at [email protected]
2
1
www.yorkfitness.com.au
