MUST READ
MUST READ
P7 OF 38
P8 OF 38
YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
1) The YMGI
Limited Product Warranty Policy
, details the eligibilities, coverage's and other explanations of the warranty
terms between YMGI group and the unit owner.
2) The YMGI
Limited Product Warranty Policy
and the
Warranty Registration Card/Form
are either included inside the
user's manual and/or installation instruction manual, or come separately in the unit packaging box/envelope. If for any
reason they are not included with your shipment, contact our sales or customer service to request a copy (electronic or
printed), prior to installation.
3) The checklist, in the
Warranty Registration Card/Form
, is for the currently licensed/ certified HVAC technician to fill out
completely, while
verifying all unit functions are operating correctly. This checklist is for the technician to test and check all
details of your unit, to verify and ensure its proper operation.
4) The technician must complete all fields in the
Warranty Registration Card/Form
, especially the unit model and serial
numbers and distributor information, and most importantly, the technician checklist.
5) Warranty Registration Card/Form
shall be mailed,
along with the original copy of the currently licensed HVAC
contractor's full installation invoice
, to YMGI Group, within 7-days after original installation, in order for YMGI to review
and process your warranty registration.
6) Keep a copy of
Warranty Registration Card/Form
for your own use in the future, to aid in any possible future warranty
claiming, any request of parts, customer service, and/or technical support.
7) YMGI reserves the right to approve or deny the warranty status based on the information reviewed.
Mailing address of the
Warranty Registration Card/Form:
Warranty Department, YMGI Group, POB 1559,
O'Fallon, MO 63366, USA.
Following these requirements will aid in ensuring the units will be installed to the general HVAC practicing
standards and are necessary factory requirements, to
find problems early, prevent possible damage to the unit
and help ensure the unit will work properly for its life time.
QUESTIONS ABOUT SELF-INSTALLATION VS HIRING LICENSED HVAC
TECHNICIANS
Does YMGI allow to do-it-yourself installations (DIY) partially or fully? NO.
Unfortunately no brand or manufacturer can take the responsibility of the equipment if it is not professionally
installed by a currently licensed HVAC technician/ contractor.
If unit is installed by non-licensed people, in part or fully, will the factory warranty be void? YES.
Some DIY installations have been successful, but these are exceptions. Most have resulted in equipment failure,
due to lack of knowledge and experience. A few of the problems result from DIY's lack of knowledge in the
following areas:
* Sizing and selecting correct type, size and model of cooling and/or heating equipment.
* Sizing and installing correct electric circuit breakers and wires.
* Wiring the units correctly and properly.
* Taping the ends, connecting to indoor and outdoor units correctly and properly.
* Vacuuming the inter-connecting refrigerant lines.
* Checking and/or fixing the refrigerant leaks.
* Checking and/or fixing the condensate drain leaks.
* Releasing the refrigerant from outdoor unit to indoor unit.
* Running the unit to check all the unit functions.
* Conducting the installation or trouble-shooting with correct tools, experience or professional knowledge to
correct the problem.
RECEIVING AND FREIGHT DAMAGE
ATTENTION
* Freight (package/unit) shall be checked thoroughly for damage at receiving before accepting by signing on the
carrier's delivery paperwork.
* Upon shipment being signed for acceptance, it becomes a binding document as to the condition of the products
on delivery. We cannot process any shipping damage claim, if you accept the delivery.
* If damage is found at delivery, both you and the delivery driver must make notes on the delivery receipt or other
freight paperwork detailing the damage found by marking position/parts on unit, description of damage, time/
date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked delivery receipt.
CUSTOMER AND TECHNICIAN MUST READ
CUSTOMER AND TECHNICIAN MUST READ
PRIOR TO OPENING THE BOX OF, OR INSTALLING /
SERVICING THE PRODUCT (HVAC & R)
Upon the purchasing, unpacking, installation and/or service of this product, you and all other parties hired to
install or service your products, have read all YMGI Group (we) has written hereafter and all agree:
1) You understand all that is written hereafter in this and other documents that we publish.
2) You will follow what is written hereafter in this and other documents that we publish.
3) You will be bound by and completely follow all policies, guidelines, instructions, warnings, attentions and other
materials, as published by YMGI Group, its subsidiaries or sister companies, in writing.
4) Only a successful installation, fully (100%) conducted by a qualified HVAC technician(s), as detailed in the
checklist of the
Limited Product Warranty
Policy
and
Limited Product Warranty Registration Card/Form
,
along with a properly detailed installation invoice, is eligible for the
Limited Product Warranty
.
5) Failure to follow what is written hereafter may cause various equipment issues that you will take full
responsibility and liability for, including, but not limited to, losing manufacturer's warranty, unit not working
properly, unit malfunctions, under-performance, decreased safety, increased potential of various damages to
your property, body, home and/or business, etc.
6) YMGI documents and policies supersede those made or provided by the sales distributors or installing
contractors. YMGI Group maintains the final authority in explaining and resolving any and all discrepancies
that might exist between distributors/contractors' documents and ours.
YMGI STRONGLY RECOMMENDS:
* Customer hires a currently licensed/ certified HVAC technician(s) (N.A.T.E. or A.C.C.A certification is strongly
recommended) to conduct 100% of the installation, inspection of all unit functions and repair service.
* Customer signs an installation/service contract with the installation/service technician's company who has good
service references and you trust. Installation and service is very important to the life of your investment and
provide you a lifetime of comfort
and peace of mind.
* Customer requests the installer to put down a1-year labor warranty coverage in the installation contract.
* Have the technician check against all the items in the checklist of the
Limited Product Warranty
Registration
Card/Form
, sign and date it, to help ensure a proper and professional installation.
* Customer pays in full, only after all the unit functions are inspected, the unit works properly, warranty checklist
is fully filled out and signed and you are fully satisfied.
* If any unit abnormality is found, have your technician check the unit first. Have them call for manufacturer
technical assistance, if necessary, from your job site, not his office, so that we can more accurately assist him
in diagnosing the cause of the malfunction.
