This document is a manual how to start the printer. This document Is not recommended to use for repair
or hardware / software upgrade. If you have any technical questions regarding the printer installation and
configurations please send us an email to [email protected]
Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this printer. If the printer still does not function after all suggested solutions have
been invoked, please contact the Customer Service Department at
Power indicator does not
illuminate
* The battery is not properly
installed.
* The battery is dead.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
The printer status from
DiagTool shows “Head
Open”.
* The printer carriage is open.
Please close the print
carriage.
The printer status from
DiagTool shows “Out of
Paper”
* Running out of media roll.
* The media is installed
incorrectly.
* Gap sensor is not calibrated.
* Supply a new media roll.
* Please refer to the steps on
section 3.4 to reinstall the
media roll.
* Calibrate the cap sensor.
The printer status from
DiagTool shows “Paper Jam”.
* Gap sensor is not set
properly.
* Make sure media size is set
properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark
sensor.
* Set media size correctly.
Memory full
( FLASH / DRAM )
The space of FLASH/DRAM
is full.
Delete unused files in the
FLASH/DRAM.
* The max. numbers of DRAM is
256 files.
* The max. user addressable
memory space of DRAM is
256KB.
* The max. numbers of file of
FLASH is 256 files.
* The max. user addressable
memory space of FLASH is
2560KB.
Poor Print Quality
* Media is loaded incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Print head element is
damaged.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and
print speed.
* Run printer self-test and
check the print head test
pattern if there is dot missing in
the pattern.
* Change proper media roll.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
Irregular printing
* The printer is in Hex Dump
mode.
* The RS-232 setting is
incorrect.
* Turn off and on the printer to
skip the dump mode.
* Re-set the Rs-232 setting.
