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MyPBX-SOHO User Manual

www.yeastar.com

Page 80

5.2 Incoming call

5.2.1 Sample Routing to an IVR

Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s
configure digit 0 to route the call to extension 500, and digit 1 to route the
call to extension 501.

1. Add IVR
To add a new IVR, go to IVR



Create New IVR

Figure 5-4

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Summary of Contents for MyPBX SOHO

Page 1: ...SOHO User Manual Version 7 11 0 xx Yeastar Technology Co Ltd...

Page 2: ...3 1 2 VOIP Extension 14 3 3 2 Trunk 18 3 3 2 1 Analog Trunk FXO 18 3 3 2 2 VOIP Trunk 20 3 3 2 3 Service Provider 21 3 3 3 Outbound Routes 22 3 3 3 1 New Outbound Route 23 3 3 3 2 Delete Outbound Rout...

Page 3: ...l Storage 61 3 6 10 Password Settings 62 3 6 11 Date and Time 63 3 6 12 Backup and Restore 65 3 6 13 Reset and Reboot 65 3 6 14 Firmware Update 66 3 7 Reports 67 3 7 1 Call Logs 67 3 7 2 System Info 6...

Page 4: ...P solution 1 1 Features Auto provision Firewalls Blind Transfer Follow me BLF Support Interactive Voice Response IVR Blacklist Intercom Zone Intercom Call Detail Records CDR Music On Hold Call Forward...

Page 5: ...working order Green LED Indicates the system is ready Green LED Indicates the internet interface is in use Red LED stands for FXO port Green LED stands for FXS port LED Dual Red blink FXO port isn t...

Page 6: ...MyPBX SOHO User Manual www yeastar com Page 6 Figure 1 2 MyPBX Back Side Picture...

Page 7: ...rnet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is pr...

Page 8: ...nect the MyPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100VAC power outlet 2 Check...

Page 9: ...e MyPBX 3 1 Manager Log in From your web browser input the IP address of the MyPBX server If this is the first time you are configuring MyPBX please use the default settings below IP Address http 192...

Page 10: ...e Status Figure 3 2 MyPBX Status Description Extensions 1 Extension is unregistered 2 Extension is idle 3 Extension is ringing 4 Extension is busy in a call Trunks VOIP Trunk Status Unregistered Trunk...

Page 11: ...ort is in use Disconnected The port hasn t connected the PSTN line More detail message please refer to the LED identifying of front panel Service Provider Status Registered Succeed registration trunk...

Page 12: ...tension i e 1234 3 Mail Setting Enable Send Voicemail Once enabled the voicemail will be sending to below email address as an attachment Send Voicemail to Email Address This option defines whether or...

Page 13: ...ension 7 Other Options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available User Web Inte...

Page 14: ...P Soft Phone client to register on MyPBX 1 Add VOIP Extension Go to Extensions VOIP Extensions Create New Extension 1 General Type Extension type SIP SIP Identifies whether the extension sends and rec...

Page 15: ...o receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature 4 VoIP Settings NAT Thi...

Page 16: ...rding This function sets inbound call forwarding on an extension An administrator can configure Follow Me for this extension 8 Other Options Call Waiting Check this option if the extension should have...

Page 17: ...3 5 2 Add Multiple Extensions Go to Extensions VOIP Extensions Add Multiple Extensions 1 Choose the number of extensions that you would like to create 2 Choose the type of extension that you would li...

Page 18: ...Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extension 3 3 2 Trunk There are three types of trunks Analog trunks FXO VOIP and Service Provide...

Page 19: ...rs the probability that you will encounter random hang ups Busy Pattern If Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many countries it is 500msec on 5...

Page 20: ...n t change this part if it is not required Domain VoIP provider s server domain name From User All outgoing calls from this SIP Trunk will use the From User In this case the account name for SIP Regis...

Page 21: ...Service Provider To Create the Service provider definition you need to complete the following VoIP fields Type SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP...

Page 22: ...eastar com Page 22 Leave blank to specify no maximum DOD Setting 1 DOD Direct Outward Dialing Number 2 Bind Extension Figure 3 10 3 3 3 Outbound Routes Outbound routing mainly works for guides outgoin...

Page 23: ...l meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example...

Page 24: ...assword can be used to protect this route from being accessed without a password PIN User A pin number can be used for security instead of a password if set here Select a PIN set to use About PIN User...

Page 25: ...unk 3 3 4 Auto Provision The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with Yealink IP Phone 3...

Page 26: ...sion number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively Figure 3 13 2 Upload the IP Phone s...

Page 27: ...o XX company for sales press 1 for technical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Figure...

Page 28: ...to dial other extensions other than the ones explicitly defined 2 Key Press Events A list of actions that can be performed depending on the digit dialed by the user Time Out Defines the timeout action...

Page 29: ...eues Call Queues give users i e call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequence...

Page 30: ...Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round...

Page 31: ...a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes...

Page 32: ...MyPBX SOHO User Manual www yeastar com Page 32 Figure 3 16...

Page 33: ...ck Record The selected extension will ring and you can pick up the phone to start recording Figure 3 17 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload...

Page 34: ...he Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one at a time...

Page 35: ...answer the call system will handle the call according to the selected destination Figure 3 20 3 4 3 2 Delete Ring Group Select the item you d like to remove and press the Delete button 3 4 5 Inbound...

Page 36: ...tern matching to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5...

Page 37: ...starting with a 1 followed by a 3 digit area code and then 6 digit number Distinctive Ringtone MyPBX support mapping to custom ring tone files For example if you configure the distinctive ringing for...

Page 38: ...n of SIP Trunk in Service Provider This function is mainly used for the connection of two branches For example Company A locates headquarters in the USA with a branch B in China A and B both have MyPB...

Page 39: ...MyPBX SOHO User Manual www yeastar com Page 39 Figure 3 22 3 4 5 2 Delete Routes Select the item you d like to remove and click Delete key...

Page 40: ...umber is registered in the number blacklist the caller will hear the following The number you have dialed is not in service Please check the number and try again The system will then disconnect the ca...

Page 41: ...ed to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If...

Page 42: ...s 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound r...

Page 43: ...eastar com Page 43 1234 Figure 3 27 3 5 3 Business Hours You can setup the business hours here Figure 3 28 3 5 4 Feature Codes 1 General One Touch Record A user may initiate or stop call recording by...

Page 44: ...ting this value to 5 would allow you to initiate an intercom call with extension 501 by dialing 5501 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressin...

Page 45: ...73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate call forwarding by dialing...

Page 46: ...ediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings please open the Other Settings Feature Codes screen This...

Page 47: ...Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all...

Page 48: ...m Tone Region Please choose your country or you nearest neighboring country for default Tones Ex dial tone busy tone ring tone etc Note please reboot the system to take it effect HTTP bind port Web Ac...

Page 49: ...he Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria 1...

Page 50: ...100 255 255 255 255 for ip 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for ip 216 207 245 47 Ex 192 168 5 0 255 255 255 0 for ip from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Add...

Page 51: ...be refused directly Figure 3 34 4 SIP Defense Port The port used for SIP protocol Protocol Choose the protocol need to be protect etc UDP SIP Packets The SIP packets allowed in specific time interval...

Page 52: ...udio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size must not be greater than 1 8MB Figure 3 36 3 6 4 SIP S...

Page 53: ...ting STUN Address The STUN server allows clients to find out their public address the type of NAT they are behind and the internet side port associated by the NAT with a particular local port This inf...

Page 54: ...IP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly bypassing the system It is not always possible for the...

Page 55: ...a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 726 A PSTN co...

Page 56: ...message in minutes will be played back before the voicemail message begins playing Announce Message Arrival Time If this option is set the arrival time of the message will be played back before the v...

Page 57: ...the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the setup is OK 1 If the te...

Page 58: ...t the subnet mask for MyPBX Gateway Set the gateway for MyPBX Primary DNS Set the primary DNS for MyPBX Secondary DNS Set the secondary DNS for MyPBX 2 Advanced Settings A VLAN is a logical local area...

Page 59: ...e Gateway for MyPBX VLAN Figure 3 39 3 6 7 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a d...

Page 60: ...Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered 2 PIN User MyPBX can stor...

Page 61: ...such a number The system administrator can also configure you to have to enter a PIN before making any external call Name A character based name for this PIN list i e YeastarPIN PIN List Enter a list...

Page 62: ...he voicemail files and recoding files they must be created before Auto Backup has been configured How to configure External Storage please see Figure 3 42 3 6 10 Password Settings The default password...

Page 63: ...MyPBX SOHO User Manual www yeastar com Page 63 Figure 3 43 3 6 11 Date and Time Set the date and time for MyPBX...

Page 64: ...MyPBX SOHO User Manual www yeastar com Page 64 Figure 3 44...

Page 65: ...oot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the sys...

Page 66: ...ing a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www yeastar com download MyPBX No...

Page 67: ...rts 3 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by call time cal...

Page 68: ...stem Info General Information about hardware version firmware version and system uptime Network Information about hostname MAC address IP address subnet mask gateway Primary DNS and Secondary DNS Disk...

Page 69: ...MyPBX SOHO User Manual www yeastar com Page 69 Figure 3 49...

Page 70: ...Interface Check Voice Mail Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s hasmanag...

Page 71: ...www yeastar com Page 71 Figure 4 1 4 2 User login Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser If you are unsure of this address please contact your...

Page 72: ...MyPBX SOHO User Manual www yeastar com Page 72 Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here...

Page 73: ...MyPBX SOHO User Manual www yeastar com Page 73 Figure 4 3 4 4 Record Users can play delete and download record files here...

Page 74: ...ail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user...

Page 75: ...MyPBX SOHO User Manual www yeastar com Page 75 Figure 4 5 4 6 Follow me Set the mode of call forwarding when there s incoming call on this extension Figure 4 6...

Page 76: ...hange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones an...

Page 77: ...ure 5 1 As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have configur...

Page 78: ...rovider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk SIP Trunk Enter your account information on this page and click Save Figure 5 2 2 Add Outbound Routes As...

Page 79: ...User Manual www yeastar com Page 79 Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to th...

Page 80: ...1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 500 and digit 1 to route the call to extension...

Page 81: ...MyPBX SOHO User Manual www yeastar com Page 81 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Figure 5 5...

Page 82: ...this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other ext...

Page 83: ...Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 Figure B 1 Set up share Properties Step 2 E...

Page 84: ...e The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank if it is not required...

Page 85: ...t 10001 10200 default RTP port range as UDP ports Next go to the MyPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address External...

Page 86: ...t means you configure MyPBX Network setting as Figure C 3 Figure C 3 Next you should configure the NAT settings according to Figure C 4 Figure C 4 External IP Address The public IP address of MyPBX Ex...

Page 87: ...MyPBX SOHO User Manual www yeastar com Page 87 Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No...

Page 88: ...APPENDIX D How to Use Auto Provision Step 1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router Figure D 1 Step 2 Enable DHCP Server on MyPBX Login MyPBX web interface...

Page 89: ...MyPBX SOHO User Manual www yeastar com Page 89 Figure D 2 Step 3 Configure phones on MyPBX auto provision page 1 Login MyPBX web interface Basic Auto Provision Create New Phone Figure D 3...

Page 90: ...ension Label Line active for the phone Figure D 4 Step 4 Turn on the power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can skip t...

Page 91: ...and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP ph...

Page 92: ...MyPBX SOHO User Manual www yeastar com Page 92 Figure E 2 Step3 Finish Finish...

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