Yeastar Technology NeoGate TG100 User Manual Download Page 1

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TG100 VoIP GSM/3G Gateway

User Guide

Sales Tel

+86-592-5503309

E-mail

[email protected]

Support Te

+86-592-5503301

E-mai

[email protected]

Web

http://www.yeastar.com

Version

51.18.0.50

Revised

December 30, 2019

Summary of Contents for NeoGate TG100

Page 1: ...VoIP GSM 3G Gateway User Guide Sales Tel 86 592 5503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Version 51 18 0 50 Revised December 30...

Page 2: ...other relevant provisions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to...

Page 3: ...f Mobile Trunk 16 Set a Single Call Duration of Mobile Trunk 16 Set a Monthly Talk Plan of Mobile Trunk 16 Set Talk Time Alarm of Mobile Trunk 17 Configure Advanced Settings 18 Unlock the SIM Card 18...

Page 4: ...SMS Messages 36 Download Searched Results 36 Delete Searched Results 36 Manage Received SMS Messages 37 View Received SMS Messages 37 Reply SMS Messages 37 Search Received SMS Messages 38 Download Sea...

Page 5: ...55 Configure VoIP Settings 56 Group VoIP Trunks 56 Configure SIP Settings 57 Configure SIP General Settings 57 Configure NAT Settings 58 Configure SIP Codec Settings 59 Configure QoS Settings 60 Conf...

Page 6: ...tatus 70 Check Network Status 70 Check System Info 70 Reports 71 Call Logs 71 View Call Logs 71 Search Call Logs 72 Download Searched Results 72 Delete Searched Results 72 System Logs 73 Trace Hardwar...

Page 7: ...cribe every detail on the functionality and configuration of the TG100 We begin by assuming that you are interested in TG gateway and familiar with networking and other IT disciplines Safety When Work...

Page 8: ...ateway Overview Front Panel Back Panel No Feature Description Reset Button Press and hold for 10 seconds to restore the factory defaults LAN port 10 100 adaptive RJ45 Ethernet port Power Inlet Connect...

Page 9: ...e safety disclaimers and installation warnings Power Use only the power adaptor provided with TG100 gateway Make sure that the supply voltage matches the specifications indicated on the front panel of...

Page 10: ...s equipped with antenna connector for the GSM 3G module The external antenna should be installed vertically always on a site with a good wireless signal You can follow steps below to connect the anten...

Page 11: ...ower before plugging or unplugging the power adaptor Please disconnect all telecommunication network connectors and cable distribution system connectors before powering off the TG device Getting Start...

Page 12: ...d SMS messages and manage the inbox and outbox etc Gateway Configure the mobile port VoIP settings and Routes settings Logout Log out of TG100 Note After saving the changes remember to click Apply Cha...

Page 13: ...the General section enter a name in Trunk Name field 3 Enter the SIM card number in Mobile Number field 4 Click Save and Apply Changes Reboot Mobile Module You can reboot the mobile module on the web...

Page 14: ...don t want to display your mobile number on callee s phone you can enable CLIR feature By default CLIR is disabled Note Contact the SIM carrier to confirm if CLIR feature is supported in advance Proc...

Page 15: ...nd TxGain RxGain The received volume of the module TxGain The transmitting volume of the module 3 Click Save and Apply Changes Configure Call Progress Tone When dialing from SIP to GSM 3G during the t...

Page 16: ...efine the maximum number of minutes called within a single call Procedure 1 Navigate to Gateway Mobile List Mobile List and click 2 On the General section change the value of Single Call Max Duration...

Page 17: ...s running out Procedure 1 Navigate to Gateway Mobile List Mobile List and click 2 Click the Call Duration Settings tab 3 Set the value of Alarm threshold 4 Choose the GSM 3G Port to make alarm calls N...

Page 18: ...You can also choose manual mode if this SIM card is supported by several carriers Band The band of this SIM card you can choose PGSM900 DCS1800 PCS1900 EGSM900 DCS1800 GSM850 PCS1900 Unlock the SIM C...

Page 19: ...you use this account to register VoIP trunk you should choose the same protocol d Set the account s Name Account and Password You need to use the same account number and password to register VoIP trun...

Page 20: ...up a Mobile to IP Route Account Mode Procedure 1 Navigate to Gateway Routes Settings Mobile to IP 2 Click Add Mobile to IP Route 3 Enter a name in the Route Name field 4 Choose the GSM 3G trunk from...

Page 21: ...ID number of PBX s inbound route the call will be routed to the destination of the inbound route Note If you don t set a hotline number you need a two stage dial to reach the destination number a Set...

Page 22: ...gh the selected GSM 3G trunk Connect TG Gateway to Your PBX Register Trunk If you choose register trunk mode you need to create one VoIP account on your PBX and use the account to register a VoIP trun...

Page 23: ...d blank if not needed Maximum Channels Control the maximum number of simultaneous calls set as 0 to specify no limit Caller ID Specify the caller ID to use when making outbound calls over this trunk E...

Page 24: ...field 4 Choose the GSM 3G trunk from Call Source field 5 Choose a register SIP trunk or a trunk group from the Call Destination field 6 Optional Set the Hotline number If you set hotline to a PBX exte...

Page 25: ...to Mobile Route Register Trunk Mode Procedure 1 Navigate to Gateway Routes Settings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a register SIP trunk or...

Page 26: ...to Your PBX Peer Trunk If you choose peer trunk mode you need to create one peer trunk on TG gateway and configure the following settings On your PBX create a peer trunk which connects to TG gateway O...

Page 27: ...tings g Click Save and Apply Changes 3 Check the status of the two peer trunks on both your PBX and the TG gateway Option Description Qualify Send check alive packets to the SIP provider Maximum Chann...

Page 28: ...er trunk or a trunk group from the Call Destination field 6 Optional Set the Hotline number If you set hotline to a PBX extension number the incoming call will be routed to the extension directly If y...

Page 29: ...Call Source field 5 Choose the GSM 3G trunk from Call Destination field 6 Click Save and Apply Changes A PBX user can make a call through the selected GSM 3G trunk Block Incoming Numbers You can bloc...

Page 30: ...tbound 5 Click Save and Apply Changes When PBX user tries to call the number 15880270666 through TG gateway the call will fail Block both Incoming and Outgoing Numbers You can add a number to the blac...

Page 31: ...rmitted numbers You need to enable Callback on the Mobile to IP or IP to Mobile setting panel Note No callback rule is needed if the trunk supports call back with the caller ID directly Procedure 1 Na...

Page 32: ...ack Rules A callback rule will help you manipulate the numbers to call back from TG gateway For some GSM 3G carriers you need to add or strip digits for the incoming caller ID to ensure that TG gatewa...

Page 33: ...Settings AutoCLIP Settings 2 Set Enable to Yes 3 Optional Change the Keep Time The system will keep the AutoCLIP records for the configured time 4 Click Save and Apply Changes Delete AutoCLIP Records...

Page 34: ...SMS SMS Send SMS 2 Choose a Country Code for the destination number If you cannot find the desired country code set Country Code to Custom and enter the country code 3 Enter the destination number in...

Page 35: ...he contact to the group You can click Customized and enter group name Note Special characters like space are not allowed you can enter _ instead 4 Click Save and Apply Changes Delete an SMS Contact Pr...

Page 36: ...2 Set the searching criteria 3 Click Start Searching the filtered SMS messages appear on the page Download Searched Results After searching the desired SMS messages you can download and export the re...

Page 37: ...1 Navigate to SMS SMS Inbox 2 Choose the desired record click to view the detailed messages Reply SMS Messages Procedure 1 Navigate to SMS SMS Inbox 2 Choose the desired record click 3 Enter the cont...

Page 38: ...ad status of the SMS messages From The SMS messages are sent from which number Procedure 1 Navigate to SMS SMS Inbox 2 Set the searching criteria 3 Click Start Searching the filtered SMS messages appe...

Page 39: ...ttings and SMS to Email settings Configure Email POP3 Settings Procedure 1 Navigate to SMS SMS Settings Email Settings 2 Enter the email address in the Email Address field 3 Enter the email password i...

Page 40: ...gateway will deliver the SMS message to the pre configured email address Email to SMS To send Email to SMS you need to configure Email SMTP settings and Email to SMS settings Configure Email SMTP Sett...

Page 41: ...untry Code Enable the option if you want to add the country code before the destination phone number and select a country code from Country Code Receive Email Interval Set the interval of receiving em...

Page 42: ...e destination email address 3 Enter the email subject 4 Send the email Example The following figure indicates that the SMS email address is spbx yeastar com and the destination number is 15880290900 S...

Page 43: ...1 Navigate to SMS SMS USSD 2 Select the port and enter the USSD messages in the USSD Request field 3 Click Send Exit USSD Sessions When you want to subscribe a new service from the GSM 3G carrier you...

Page 44: ...connect to TG gateway via API 6 Click Save and Apply Changes Change Password of SMS Center You can provide a Web login account for other users to manage all the SMS related settings Check the default...

Page 45: ...nd characters 4 Click Save you will be automatically logged out Change Date and Time You can adjust the time of TG gateway including the time zone to make it consistent with your local time Procedure...

Page 46: ...eway supports WAV wav and gsm audio file The audio file size must be smaller than 1 8 MB The supported wav file format pcm 8kHz 16bit Mono 16Kb s alaw ulaw 8kHz Mono 1Kb s gsm 6 10 8kHz Mono 1Kb s Pro...

Page 47: ...email c Click Test SMTP Settings The web page will prompt Tested successfully if the email settings are correct Update System Firmware Update Firmware through HTTP Server You can get the firmware file...

Page 48: ...hrough TFTP Server Procedure 1 Set up TFTP server Below is an example of Tftpd32 a Open Tftpd32 b Click Browse to select the firmware file upgraded patch 2 Log in TG gateway navigate to System System...

Page 49: ...nd restore it using this package Note Only configurations and custom prompts can be backed up When you have updated the firmware version it s not recommended to restore t he old package Create a Backu...

Page 50: ...B Procedure 1 Navigate to System System Preferences Backup and Restore 2 Click Upload a Backup The following window appears 3 Click Choose File and choose a tar file from your local PC 4 Click Upload...

Page 51: ...Reboot 2 Click Reboot The system starts to reboot immediately Reset the System A factory reset will erase all configuration data on the system Important When the system is being reset don t power off...

Page 52: ...connection with TG100 Enable SSH This is the advanced way to access the device You can use the software Putty to access the device In the SSH access you can do more advanced settings and debug It s d...

Page 53: ...e the VLAN information first then input the details in TG100 so that the packages via TG100 can be added the VLAN label before sending to that switch Procedure 1 Navigate to System Network Preferences...

Page 54: ...TG100 supports OpenVPN Procedure 1 Navigate to System Network Preferences VPN Settings select the checkbox of Enable VPN 2 Click Choose file choose the OpenVPN configuration file from your local PC No...

Page 55: ...es to particular network destinations In some cases metrics distances is associated with those routes The default gateway priority of TG100 from high to low is VPN VLAN LAN port Set up Static Routes P...

Page 56: ...Routing Table Configure VoIP Settings Group VoIP Trunks Configure SIP Settings Configure IAX Settings Configure General Preferences Group VoIP Trunks You can manage the VoIP trunks efficiently by grou...

Page 57: ...er Whether to verify server s certificate when TG100 works as a TLS client By default it is set to No TLS Verify Client Whether to verify client s certificate when TG100 works as a TLS server By defau...

Page 58: ...nfigure NAT Settings If you want to register the TG VoIP account remotely you need to configure NAT settings on TG gateway Navigate to Gateway VoIP Settings SIP Settings NAT configure the SIP NAT sett...

Page 59: ...es are as follows 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Not get the...

Page 60: ...s Note We recommend that you configure the QoS in your router or switch instead of TG gateway Configure Response Code Settings You can change the response codes from the SIM card carrier before sendin...

Page 61: ...ID Whether send Remote Party ID on SIP header By default this option is disabled Allow Guest Whether to allow anonymous extension registration The default value is No Note For security reasons we reco...

Page 62: ...ns The default port is 4569 Bandwidth Control which codec will be used Low Medium High Min Registration Subscripti on Time Minimum duration in seconds of an IAX2 registration The default value is 60 M...

Page 63: ...ow Option Description Ring Timeout The global timeout value for extensions By default the value is 30 HTTP Bind Port Port used for HTTP sessions The default port is 80 Note If you change the value ple...

Page 64: ...ult port is 5061 SSH SSH port is used to access S Series underlying configurations to debug the system The default port is 8022 Note We recommend that you disable SSH if you do not need it FTP With FT...

Page 65: ...field enter the email address to receive alert emails You can set multiple email addresses and separate them by c Optional Change the e mail subject and the e mail template 4 Click Save and Apply Chan...

Page 66: ...de for the TG gateway a Click Upload Certificate set Type to Gateway Certificate b Click Choose File to select the file from your local PC c Click Save to start uploading You can see the certificate a...

Page 67: ...mote hosts Ignore Ignore the access 9 Click Save and Apply Changes Enable Firewall Function Procedure 1 Navigate to System Security Center Firewall Rules select the checkbox of Enable Firewall 2 Click...

Page 68: ...ply Changes Add an IP Blacklist Rule The rules in IP Blacklist help the system add the IP address to the blacklist automatically if the number of the packets sent exceeds the rule you configured The s...

Page 69: ...ddress from IP Blacklist list click System Status Check Trunk Status Check Network Status Check System Info Check Trunk Status Navigate to Status System Status Trunk Status to check the mobile trunk s...

Page 70: ...Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed Check Network Status Navigate to Status System Status Network Status to check the...

Page 71: ...n the Call Logs page View call logs Search call logs Download searched call logs Delete searched call logs View Call Logs By default one call log page displays a maximum of 25 records If you want to v...

Page 72: ...Enter a value to filter the call logs that have billing duration equal to or be greater than the value Status Choose a call status Communication Type Choose a communication type Procedure 1 Navigate...

Page 73: ...he oldest file with a new file Procedure 1 Navigate to Status Reports System Logs Options 2 Select the checkbox of Enable Hardware Log 3 Click Save and Apply Changes The system starts to trace the har...

Page 74: ...Apply Changes The system starts to trace the asterisk debug logs You can check the debug log file on System Logs page Trace Web Logs The system support to store up to 2 files of web operation logs The...

Page 75: ...e Ethernet packet on web interface You can debug the system efficiently with this tool Procedure 1 Navigate to Status Reports System Logs Packet Capture Tool 2 Enter the target IP address 3 Enter the...

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