N412 Administrator Manual
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The default Intercom feature code is *5. To make an announcement to a specific
extension, you need to dial *5+ extension number on your phone. For example, make
an announcement to extension 500, you need to dial *5500, then the extension 500
will be automatically picked up.
Spy
N412 allows extension to monitor/barge in other conversation. Once this feature is
enabled, the extension has the ability to monitor/barge in other calls using the feature
codes for each spy mode.
Spy Modes
General spy:
you have the permission to use the following 3 modes.
Normal spy:
you can only hear the call, but can't talk. Feature code: *90.
Whisper spy:
you can hear the call, and can talk with the monitored extension.
Feature code: *91.
Barge spy:
you can hear the call and talk with them both. Feature code: *92.
Steps to Use Spy Feature
Example:
Use Extension100 to monitor the calls of Extension 101
.
1.
Enable "Allow Being Spied" in extension 101. In this case, extension 101 is
allowed to be spied by other extensions.
2.
Choose the "Spy Modes" for extension 100. In this case, extension 100 has the
right to use the feature code to monitor extension 101.
3.
If 100 choose ―normal spy‖, it should dial ―*90301‖ to start monitoring;
If 100 choose ―whisper spy‖, it should dial ―*91301‖ to start monitoring;
If 100 choose ―barge spy‖, it should dial ―*92301‖ to start monitor;
If 100 choose ―general spy‖’, it can dial ―*90301‖, ―*91301‖ or ―*92301‖ to start
monitor.
Call Parking
Call Parking is a feature that allows the user to put a call on hold at one phone and
continue the conversation from any other phone. Call parking is activated by feature
code. For example, extension 8010 is in a call, but the person needs to go to another
place to find the answer for a question. He can dial Call Parking feature code on the
phone, and system will prompt that the call is parked at an extension, i.e. 690.Then
this person can hang up the call and leave. When he finds the information, he can pick
up any phone nearby and dial 690 to resume the conversation.
