N412 Administrator Manual
50
IVR
Like most organizations, where possible, we would like to route incoming calls to an
Auto Attendant. You can create one or more IVR (Auto Attendant) on N412 to achieve
it. When calls are routed to an IVR, N412 will play a recording prompting them what
options the callers can enter such as ―Welcome to XX, press 1 for Sales and press 2
for Technical Support‖.
Configure IVR
Go to
PBX
→ Inbound Call Control → IVR
to configure IVR.
Click
to add a new IVR.
Click
to delete the selected IVR.
Click
to edit one IVR.
Click
to delete one IVR.
Please check the IVR configuration parameters below.
Table 8-1 IVR Configuration Parameters-General Settings
General Settings
Number
N412 treats IVR as an extension; you can dial this extension
number to reach the IVR from internal extensions.
Name
Set a name for the IVR.
Prompt
Choose which recording to be played to the caller when they
reach the IVR. You can choose the default prompt on N412 or
which is uploaded or created on
N412.
Repeat Count
The number of times that the selected IVR prompt will be
played.
Key Timeout
How long (in seconds) we wait for the caller to enter an option
on their phone keypad before we consider it timed out and it
follows the Timeout Destination as defined below.
Enable Direct Dial
Tick this option to enable Direct Dial. If Direct Dial is enabled,
the callers can enter a user's extension number when entering
the IVR to go direct to the users.
