Yeastar Technology MyPBX Standard, User Manual, Page: 51 / 152

MyPBX Standard User Manual
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How often to announce queue position and estimated hold time.
Note : '0 seconds' means disable the announcement
4) Periodic Announcements
· Prompt
Select a prompt file to play periodically.
· Frequency
How often to announce a prompt to the caller.
5) Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
6) Failover-Destination
Defines the failover action. A failover occurs after the user reach the Queue max
wait time.
7) Others
· Music On Hold
Select the 'Music on Hold' Class for this Queue.
· Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
· Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue with no agents or only unavailable agents
No: Callers cannot join a queue with no agents
The default option is No.
· Agent Announcement
Announcement played to the Agent prior to bridging in the caller.
· Join Announcement
Announcement played to callers once prior to joining the queue.
· Retry
The number of seconds we wait before trying all the phones again.