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Yeastar Technology MyPBX-SOHO, User Manual

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Yeastar Technology MyPBX-SOHO User Manual Download Page 104

MyPBX  SOHO  User Manual 

www.yeastar.com

                                            Page 104   

5.2 Incoming call 

5.2.1 Sample Routing to an IVR 

 
Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s 
configure digit 0 to route the call to extension 500, and digit 1 to route the 
call to extension 501. 
 
1. Add IVR 
To add a new IVR, go to IVR

 Create New IVR 

 

Summary of Contents for MyPBX-SOHO

Page 1: ...SOHO User Manual Version 7 16 0 58 Yeastar Technology Co Ltd...

Page 2: ...3 3 3 Outbound Routes 30 3 3 4 Phone Provisioning 33 3 4 INBOUND CALL CONTROL 41 3 4 1 IVR 41 3 4 2 Queues 44 3 4 3 Custom Prompts 48 3 4 4 Ring Groups 48 3 4 5 Inbound Routes 50 3 4 6 Blacklist 55 3...

Page 3: ...VoIP Trunk 101 5 2 INCOMING CALL 104 5 2 1 Sample Routing to an IVR 104 APPENDIX A FAQ 107 APPENDIX B HOW TO CONFIGURE AUTOBACKUP 108 APPENDIX C HOW TO CONFIGURE NAT SETTING 110 APPENDIX D HOW TO USE...

Page 4: ...Transfer Call Forward Paging Zone Paging Call Parking PIN Users Call Recording Queue Call Pickup QOS Call Routing Ring Group Call Transfer Route by Caller ID Call Waiting Skype Integration Skype Conne...

Page 5: ...s the internet interface is in use Red LED stands for FXO port Orange LED Indicates presence of a BRI port Green LED stands for FXS port LED Dual Red blink FXO port isn t connecting PSTN line LED Dual...

Page 6: ...line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properl...

Page 7: ...t the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100VAC power outlet 2 Check the Power LED on the front panel A solid green...

Page 8: ...MyPBX 3 1 Administrator Login From your web browser input the IP address of the MyPBX server If this is the first time you are configuring MyPBX please use the default settings below IP Address http 1...

Page 9: ...re 3 2 1 MyPBX Status Description Extensions 1 Extension is unregistered 2 Extension is idle 3 Extension is ringing 4 Extension is busy in a call 5 Extension is on hold Trunks VOIP Trunk Status Unregi...

Page 10: ...STN line More detail message please refer to the LED identifying of front panel BRI Trunk Status Ok The ports connect correctly Error The port is error Disconnected The port hasn t connected the PSTN...

Page 11: ...internal user 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access PIN Voicemail Password for this extension i e 1234 3 Mail Setting Enable Send Voi...

Page 12: ...n is checked the When busy follow me options will not be available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to access voicemail...

Page 13: ...ngs MyPBX allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature codes for each spy mode r...

Page 14: ...ge 14 Figure 3 3 1 1 3 3 1 2 VOIP Extension A VOIP extension is an SIP Account that allows an IP Phone or an IP Soft Phone client to register on MyPBX 1 Add VOIP Extension Go to Extensions VOIP Extens...

Page 15: ...ccount Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment Enable S...

Page 16: ...is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to check voicemail and...

Page 17: ...y Extension MyPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call MyPBX with this mobility phone you will hear a dial tone MyPBX w...

Page 18: ...MyPBX SOHO User Manual www yeastar com Page 18 Figure 3 3 1 2...

Page 19: ...would like to create 2 Choose the type of extension that you would like to create 3 Fill in the starting extension number Figure 3 3 1 3 3 Edit VOIP Extension Click Edit on VOIP Extension administrat...

Page 20: ...sed to modify the volume level of this trunk Normally this setting does not need to be changed 2 Busy Detection Busy Detection Busy Detection is used to detect far end hang up or for detecting a busy...

Page 21: ...Frequency If the Frequency Detection is enabled you must specify the local frequency Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3 Advanced Options Call...

Page 22: ...incoming rules etc Ex BriTrunk1 Signaling Signaling method BRI CPE ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Po...

Page 23: ...ameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ign...

Page 24: ...nternational call before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know thi...

Page 25: ...ut via BRI Trunk will display the associated DOD Figure 3 3 2 2 3 3 2 3 VOIP Trunk Add SIP Trunk Input correct SIP information provide by VOIP provider Inaccurate information will prevent the trunk fr...

Page 26: ...ame for SIP Registration in From Header of the SIP Invite Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no r...

Page 27: ...y the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Enable SRTP Define if SRTP is enabled for this trunk Qualify Send check alive packets to the si...

Page 28: ...definition you need to complete the following VoIP fields 1 General Type SIP or IAX SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP IAX Identifies whether the...

Page 29: ...nst the maximum Leave blank to specify no maximum Codecs Define the codec for this sip trunk and its priority Note codec can only display when edit it after creating the trunk Transport This will be t...

Page 30: ...MyPBX SOHO User Manual www yeastar com Page 30 Figure 3 3 2 4 3 3 3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks...

Page 31: ...characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any r...

Page 32: ...ed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before call...

Page 33: ...p process Note Auto Provision functions fully test with these models Yealink T12 T18 T20 T22 T26 T28 T32 T38 VP530 VP 2009 Snom 300 320 360 370 Polycom IP 6000 IP 7000 IP 32X IP33X IP430 IP450 IP550 I...

Page 34: ...configure it before provisioning Yealink IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will...

Page 35: ...MyPBX SOHO User Manual www yeastar com Page 35 Figure 3 3 4 1...

Page 36: ...k Colleagues list Nick Name You can set a nick name for this number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone Title Input the t...

Page 37: ...ly works with snom phone Office Number Input the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only wor...

Page 38: ...two modes Create New phone in webpage and Upload the IP Phone s configure file 1 Add new phone via webpage Click Add Phone and fill in the corresponding information in the popup window 1 General Enabl...

Page 39: ...ture of phone book of IP phone Line Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disa...

Page 40: ...the DSS keys Function Keys Figure 3 3 4 5 3 3 4 3 Not configured phone In this section MyPBX will scan all the supported IP phones and display here we can click the MAC address of IP phone and input t...

Page 41: ...ation files in advance before uploading 3 4 Inbound Call Control 3 4 1 IVR When there s an inbound call aims at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested de...

Page 42: ...ach the IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the selected IVR prompt will be played Key Timeout Wa...

Page 43: ...igit dialed by the user Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished playing for the number of times specified by the Repeat Count field Invalid Defines the i...

Page 44: ...uire agents to enter a password before they can login to this queue Queue Agent Timeout The number of seconds an agent s phone can ring before we consider it a timeout Queue Max Wait Time The maximum...

Page 45: ...ich action should process the key press 6 Failover Destination Defines the failover action A failover occurs after the user reach the Queue max wait time 7 Others Music On Hold Select the Music on Hol...

Page 46: ...ement played to callers once prior to joining the queue Retry The number of seconds we wait before trying all the phones again Wrap up time How many seconds after the completion of a call an Agent wil...

Page 47: ...MyPBX SOHO User Manual www yeastar com Page 47 Figure 3 4 2...

Page 48: ...ension will ring and you can pick up the phone to start recording Figure 3 4 3 1 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse t...

Page 49: ...to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially...

Page 50: ...If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination Figure 3 4 4 1 Note the maximum amount of ring group is 16 Each gr...

Page 51: ...oming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern matc...

Page 52: ...ers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any r...

Page 53: ...a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room DISA Route the incoming calls to a specific DISA Queu...

Page 54: ...ice hours 5 During Holidays Define where the calls will be routed during Holidays Holiday Select the which defined Holiday to use When a time is defined in both Business Days and Holidays it will be t...

Page 55: ...the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call Figure 3 4 6 3 4 6 1 Create Black...

Page 56: ...default dial tone busy tone and ring tone for your region Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot th...

Page 57: ...prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is busy Dial Failure Prompt Configure the prompt when dial failed due to conjunction n...

Page 58: ...n extension will force the office time closed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed T...

Page 59: ...r phone 2 is default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 i...

Page 60: ...e Spy In this mode you can barge in both extensions involved the call for example dialing 92501 to barge in and talk with all the extensions inside 2 Call Park Preferences Call Parking User may park a...

Page 61: ...no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to numb...

Page 62: ...registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End En...

Page 63: ...ault is 20 seconds Calling Channel Codec Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not MyPBX will follow the priority in...

Page 64: ...will perform a DNS query on this host This value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is beh...

Page 65: ...designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted t...

Page 66: ...der needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether send Remote Party ID on SIP header Default no Session timers Enable sesstion timer mode...

Page 67: ...MyPBX SOHO User Manual www yeastar com Page 67 sFigure 3 5 4 3 5 5 Voicemail Settings 1 General Voicemail Settings a Message Options Max Messages per Folder...

Page 68: ...led is busy Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Unavailable Prompt Greeting played when the extension called is Unavailable Skip greeting Do not pl...

Page 69: ...word The password for the email address used above SMTP Server The IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email i e mail yourco...

Page 70: ...ng one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number...

Page 71: ...MyPBX SOHO User Manual www yeastar com Page 71 Figure 3 5 6 1 To add a new DISA application click the New DISA button Figure 3 5 6 2 1 General DISA Name...

Page 72: ...digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA Note the maximum amount of DISA is...

Page 73: ...ettings please open the Other Settings Feature Codes screen This feature is supported by the following SIP phones Yealink s T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this feature...

Page 74: ...Note 1 DID number is not available in PSTN GSM UMTS trunks 2 If DID is not configured here all the calls via this trunk will show the DNIS instead of the original caller ID Figure 3 5 9 3 5 10 PIN Us...

Page 75: ...making a call or during a call that PIN is included in the call records output by the system PIN entered are checked against those stored by the system If an invalid PIN is entered the PIN is requeste...

Page 76: ...2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can...

Page 77: ...c on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size must...

Page 78: ...you can do more advance setting and debug Port the default is 8022 Hostname Set the host name for MyPBX IP Address Set the IP Address for MyPBX Subnet Mask Set the subnet mask for MyPBX Gateway Set t...

Page 79: ...ity of MyPBX from high to low is OpenVPN WAN port LAN port 1 Route table The current route rules of MyPBX Destination The destination network to be accessed to by MyPBX Subnet Mask Specify the destina...

Page 80: ...es here Figure 3 6 2 3 6 3 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or le...

Page 81: ...rt should be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 1...

Page 82: ...022 Protocol TCP Rate 10 minute means maximum 10 TCP connection to port 8022 can be handled per minute the eleventh connection will be refused directly Figure 3 6 3 2 4 IP Blacklist You can set some p...

Page 83: ...Other Settings Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there...

Page 84: ...of LAN segments given specific configurations 1 VLAN Over Lan NO 1 Click the NO 1 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a singl...

Page 85: ...the Subnet Mask for MyPBX VLAN over Lan Default Gateway Set the Default Gateway for MyPBX VLAN over Lan Figure 3 6 5 3 6 6 DDNS Settings DDNS Dynamic DNS is a method protocol network service that pro...

Page 86: ...etwork using domain names instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid o...

Page 87: ...to a Windows PC every 30 minutes For the voicemail files and recoding files they must be created before Auto Backup has been configured How to configure External Storage please see APPENDIX B How to C...

Page 88: ...3 System Prompts MyPBX have prompts of many languages You can download the appropriate language you need Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP serve...

Page 89: ...d time for MyPBX Time Zone You can choose your time zone here Daylight Saving Time Set the mode to Automatic or disabled Automatically Synchronize With an Internet Time Server Input the NTP server so...

Page 90: ...ot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the syst...

Page 91: ...ing a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www yeastar com download MyPBX No...

Page 92: ...rts 3 8 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by call time cal...

Page 93: ...ormal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files Figure 3 8 2 3 8...

Page 94: ...MyPBX SOHO User Manual www yeastar com Page 94 Memory Usage Memory usage information Figure 3 8 3...

Page 95: ...ing Interface Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface op...

Page 96: ...Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser If you are unsure of this address please contact your network administrator Figure 4 2 4 3 Voicemail U...

Page 97: ...nload recorded files here Figure 4 4 4 5 Voicemail Settings Voicemail password new voicemail box password Enter again to confirm confirm new voicemail box password Email Address Email address use to r...

Page 98: ...this feature Enable Voicemail Check this box if the user should have a voicemail account Enable Send Voicemail Once enabled the voicemail or Faxex will be sent to email as an attachment Figure 4 5 4...

Page 99: ...der server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS inte...

Page 100: ...O User Manual www yeastar com Page 100 5 1 1 Sample Routing via PSTN Trunk Let s route all inside extensions through an analog trunk by dialing 9 In Outbound Routes add a new outbound route as below F...

Page 101: ...al number to dial out via a PSTN line Note Setting number prefix to wild card X and setting Strip to 0 digits from the front will allow all calls to go through this outbound route 5 1 2 Sample Routing...

Page 102: ...www yeastar com Page 102 Figure 5 2 2 Add Outbound Routes As we can see from the Outbound Route of voipout all phone numbers starting with 0 will have their first digit stripped off digit 0 and will b...

Page 103: ...ser Manual www yeastar com Page 103 Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to th...

Page 104: ...ll 5 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 500 and digit 1 to route the call to ext...

Page 105: ...MyPBX SOHO User Manual www yeastar com Page 105 Figure 5 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR...

Page 106: ...MyPBX SOHO User Manual www yeastar com Page 106 Figure 5 5...

Page 107: ...e IP on web browser then you can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Serve...

Page 108: ...configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this n...

Page 109: ...ere backups will be stored Net Disk Share Username The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the net...

Page 110: ...cted to a local network you must set up port forwarding on your router Specifically you must map port 5060 default SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the MyPB...

Page 111: ...work is from 192 168 5 1 192 168 5 254 and the subnet Mask is 255 255 255 0 the MyPBX network settings should configured like Figure C 2 Figure C 2 MyPBX Network setting 2 If MyPBX has a public IP i e...

Page 112: ...The public IP address of MyPBX External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Local Network Identification Leave this blank NAT mode Yes All...

Page 113: ...MyPBX SOHO User Manual www yeastar com Page 113 Figure D 1 Step2 Enable DHCP Server on MyPBX Login MyPBX web interface System Settings DHCP Server Enable DHCP Server Figure D 2...

Page 114: ...s on MyPBX auto provision page 1 Login MyPBX web interface Basic Auto Provision Create New Phone Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address config...

Page 115: ...e follow below step to enable it e g Yealink s IP Phone 1 Login IP phone s web page 2 Enable DHCP Figure D 5 Step5 Finish APPENDIX E How do I configure distinctive ring tones Step1 On your IP phone na...

Page 116: ...User Manual www yeastar com Page 116 Figure E 1 Step2 Configure the Distinctive Ringtone on MyPBX MyPBX web interface Inbound Routes Edit Inbound Route fill in the Internal Ringer Text on Distinctive...

Page 117: ...MyPBX SOHO User Manual www yeastar com Page 117 Figure E 2 Step3 Finish...

Page 118: ...and allocates a range of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings...

Page 119: ...extension for DID number this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must b...

Page 120: ...le Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001...

Page 121: ...MyPBX SOHO User Manual www yeastar com Page 121 Figure F 3...

Page 122: ...BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out Figure G 1 2 Configure the IP Phone Figure G 2 Test When you pr...

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