Troubleshooting
How do I restore power to
the base station?
• Check you’re set up correctly,
using page 4 for reference.
• If you’re using AC power, try
plugging the power adaptor into
another socket.
• If you’re using power over
Ethernet, connect the base station
directly to your LAN switch. If
there’s no power light on the base
station get in touch with your LAN
provider, if it’s not part of your
Cloud Voice service.
• If you still need help, just call us on
0800 389 0537.
How do I check a handset’s
registered with a base
station?
• Press the paging key on the
base station. If your handset rings,
it’s registered with the station.
• If the handset shows Unregistered
on its screen, follow the steps on
page 4 to register.
How do I check a base
station’s connected to my
network?
Press the paging key on the
base station. You should see your
IP address on the screen. If it says
‘
0.0.0.0.’, it isn’t connected. Your IT
team should be able to help.
Can I check my line status
from a handset?
Yes. Press the
Line soft key on your
handset. You’ll see your number at
the top of the
Line Status screen. If
you see a red cross next to it, your line
isn’t working. You’ll need to check
your phone’s registered to the user on
the business portal.
I can make calls, but people
can’t call me. What’s gone
wrong?
Your handset could be set to
Do
not disturb. Look for by the signal
indicator
. Dialling *79 on your
keypad will turn this off.
My phone still isn’t working
Don’t worry. We should be able to
help. Call us on
0800 011 3237, any
time between 8am and 6pm.
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