Yealink T56 User Manual Download Page 34

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| Maintaining Teams Phones |

Note:

Different organizations have different access requirements, and they will use Intune in ways that it determines

what is the best to manage their information. Some functionality might be unavailable in certain countries. If

you have questions about how this app is being used within your organization, contact to your company’s IT

administrator.

Entering Microsoft Teams Help Center

Microsoft Teams help center provides more information about Microsoft Teams, such as what is Microsoft Teams,

how to get started with Microsoft Teams, the features of Microsoft Teams and so on.

Procedure

Navigate to >

Settings

Help

Sending Feedback

If you encounter problems while using the Teams phone, please feel free to send feedback to let us know.

Procedure

Navigate to >

Settings

Report an issue

Select a desired report type in the

Type

filed.

Enter the alias(your email address) and issue title..

Tap

SEND

Maintaining Teams Phones

When the phone cannot be operated properly, you can investigate or troubleshoot issues along with any other tasks

your administrator may ask you to perform.
•

Rebooting Your Phone

•

Viewing Phone Status

•

Resetting Your Phone

Rebooting Your Phone

Your system administrator may ask you to reboot your phone if it malfunctions or to assist in troubleshooting.

Procedure

Navigate to >

Settings

Device Settings

Debug

Tap

Reboot phone

It prompts if you are sure to reboot the phone.

Tap

Summary of Contents for T56

Page 1: ......

Page 2: ...igning into Your Phone in Personal Mode 11 Signing into Your Phone in Shared Mode 12 Signing out of Your Teams Phone 13 Phone Lock 13 Creating a Lock PIN 13 Enabling Phone Lock 13 Setting the Idle Timeout for Phone Lock 14 Unlocking Your Phone 14 Changing Your lock PIN 14 Disabling Phone Lock 14 Presence Status 14 Changing Your Presence Status 15 Setting Your Status Message 15 Audio Calls 15 Switc...

Page 3: ...ng Other Contacts 23 Initiating a Conference Call From Call History 23 Managing the Conference Participants 23 Muting All Conference Participants 23 Muting Individual Conference Participants 23 Removing the Participants from the Conference 24 Re inviting the Participants Who Have Been Removed 24 Viewing the Details of Paticipants 24 Adding Participants to a Conference Call 24 Leaving the Conferenc...

Page 4: ...tooth Headset 33 USB Headset 33 Getting More Information About Microsoft Teams 33 Viewing More Information About Microsoft Teams 33 Company Portal 33 Entering Microsoft Teams Help Center 34 Sending Feedback 34 Maintaining Teams Phones 34 Rebooting Your Phone 34 Viewing Phone Status 35 Resetting Your Phone 35 Troubleshooting 35 The Phone LCD screen blank 35 The phone display Network unavailable 35 ...

Page 5: ... information about setting up your network and configuring features Regulatory Notice This guide provides information for all regulatory and safety guidance In This Guide Chapters in this guide include Chapter 1About This Guide Chapter 2Getting Started with Teams IP Phones Chapter 3Presence Status Chapter 4 Audio Calls Chapter 5Conference Calls Chapter 6Using the Teams Meeting feature Chapter 7Usi...

Page 6: ...n the headset is activated 4 MUTE Key Toggles the microphone on or off The LED indicator glows green when the mute feature is activated 5 REDIAL Key Redials a previously dialed number 6 Speakerphone Key Toggles the speakerphone hands free mode or not The LED indicator glows green when the speakerphone is activated 7 TRANSFER Key Transfers a call 8 HOLD Key Places a call on hold or resumes a held c...

Page 7: ...Description Red The phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red 1s The phone receives a voicemail or misses a call Note The above introduces the default LED status Your system administrator can configure the status of the power LED indicator Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access t...

Page 8: ...screen to join or schedule meetings 1 Tap Meetings to access the Meetings screen NO Name Discription 1 Scheduled meeting list Displays all the scheduled on the Teams phone from Teams client or Outlook 2 Tap to join the corresponding scheduled meeting 3 Tap to schedule a meeting 4 Meeting details Tap the corresponding scheduled meeting to view the meeting details Accessing the Voicemail Screen You ...

Page 9: ...Operation options Tap to view information of contact Tap to call the contact Tap to delete the voicemail Entering Data and Editing Fields Using the On screen Keyboard Using the Onscreen Dial Pad Using the Phone Keypad Using the On screen Keyboard Before using the on screen keyboard to enter data you need to know the function of the keys on the on screen keyboard The Teams phone supports the Englis...

Page 10: ...people 4 Tap to switch to the uppercase input mode 5 Input Method Tap to switch among input modes 6 Special Characters Tap to enter the corresponding character 7 Space Key Tap to enter spaces Using the Onscreen Dial Pad Instead of using the onscreen keyboard you can also use the dial pad on the dialing screen to enter data The onscreen dial pad only provides digit keys key and key Procedure 1 Do o...

Page 11: ...l mode or shared mode when sign in Personal mode Your phone is located in your office as your personal phone Shared mode The phone is set as a common area phone in a conference room You can sign shared account mode to avoid revealing private information call history and voicemail if the phone is located in public All feature are avaliable in personal mode and shared account mode supports the follo...

Page 12: ...ap Got it and then select Personal login account Signing into Your Phone in Shared Mode Procedure 1 Tap Sign in You will be connected to the Company Portal automaticlly 2 Enter your account credentials 3 After the phone signs in successfully tap Got it and then select Shared login account You can only place answer calls and use the Teams Meeting feature in the shared mode ...

Page 13: ...the phone For more information contact your system administrator Creating a Lock PIN Enabling Phone Lock Setting the Idle Timeout for Phone Lock Unlocking Your Phone Changing Your lock PIN Disabling Phone Lock Creating a Lock PIN When your administrator enables phone lock for you you are prompted to set up a lock PIN which is used for unlocking your phone Procedure 1 Tap OK to create a lock PIN on...

Page 14: ...PIN You can change your lock PIN at any time Procedure 1 Navigate to Settings Device Settings Phone Lock 2 Enter the unlock PIN 3 Enter the new lock PIN in the New PIN field 4 Enter the lock PIN again in the Confirm PIN field 5 Tap to accept the change Disabling Phone Lock If your system administrator enables the phone lock you are restricted from disabling it Procedure 1 Navigate to Settings Devi...

Page 15: ...ssage Procedure 1 Tap at top left of the touch screen 2 Tap the Set status message field 3 Edit the status message in the corresponding field 4 Tap the Clear after field and then select a desired value The status message will be cleared after the specified time Audio Calls This chapter shows you how to handle calls with your phone Switching among the Handset Speakerphone and Headset Modes Placing ...

Page 16: ...ng to speakerphone hands free mode Press the Speakerphone key The Speakerphone LED indicator glows green when the speakerphone is activated Switching to headset mode Press the HEADSET key The HEADSET LED indicator glows green when the headset is activated Placing Calls This chapter shows you serveral ways to place calls Calling Contacts Dialing the Number Placing Multiple Calls Placing a Call from...

Page 17: ...umber Placing a Call from Call History You can place calls to contacts from the call history list which contains incoming outgoing and missed calls Procedure 1 From the Calls screen tap Calls 2 Tap a desired contact The contact details are displayed on the right side of the screen 3 Tap from the contact details Redialing a Number You can recall the last contact you called when your phone is idle P...

Page 18: ...tive Muting and Unmuting Audio You can mute the microphone during an active call so that the other party cannot hear you Procedure 1 During a call press the mute key on the phone or tap on the touch screen The mute key glows red 2 To unmute audio press the mute key on the phone or tap on the touch screen The mute key glows green Holding and Resuming Calls When you are in a call you can place an ac...

Page 19: ...sultative transefer methods Performing a Blind Transfer Performing a Consultative Transfer Performing a Blind Transfer You can transfer calls to another contacts immediately without consulting with them first Procedure 1 During a call press or tap Transfer Transfer now The call is placed on hold 2 Enter the account information of the contact to search and then select the desired contact Then the c...

Page 20: ...onal Mode Forwarding Calls to Voicemail You can forward all incoming calls to your voicemail Procedure 1 Navigate to Settings Calls 2 Turn on Call Forwarding 3 Tap the Forward to filed and then select Voicemail Forwarding Calls to a Contact or Number You can forward all incoming calls to a contact or number Procedure 1 Navigate to Settings Calls 2 Turn on Call Forwarding 3 Tap the Forward to filed...

Page 21: ... a desired forwarded destination Select Voicemail directly If you select Contact or number add the target contact If you have assigned your delegates on the Microsoft Teams client you can select Delegates Related tasks Forwarding Calls to Delegates Synchronizing Incoming Calls to A Specifed Contact Delegates You can synchronize incoming calls to a specifed contact or delegates so that you and they...

Page 22: ...are outside of Microsoft Teams Related tasks Signing into Your Phone in Personal Mode Conference Calls This chapter provides basic operating instructions about initiating and managing a conference call Initiating a Conference by Calling Multiple Contacts Initiating a Conference Call by Inviting Other Contacts Initiating a Conference Call From Call History Managing the Conference Participants Addin...

Page 23: ...the Conference Participants Everyone in the conference call can manage call participants Muting All Conference Participants Muting Individual Conference Participants Removing the Participants from the Conference Re inviting the Participants Who Have Been Removed Viewing the Details of Paticipants Muting All Conference Participants Everyone can mute all the other conference participants in the conf...

Page 24: ... list Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant from the Other participants list and then select Invite in the call After the participant answers the call he she will be muted when joins the conference again Viewing the Details of Paticipants You can view the details of paticipants who are in the conference call...

Page 25: ... Meeting on the Teams Phone Viewing the Meeting Details Joinging a Scheduled Teams Meeting Responding to the Meeting Invitation Editing the Response to the Meeting Invitation Related tasks Signing into Your Phone in Personal Mode Signing into Your Phone in Shared Mode Schedule a Meeting on the Teams Phone You can schdule meetings on the Teams phone Before you begin Make sure you are in Personal ac...

Page 26: ...eduled on the Teams phone the Teams client or the Outlook Procedure From the Meetings screen tap Join beside the desired meeting Responding to the Meeting Invitation Participants can respond to the meeting scheduled on the Teams phone the Teams client or the Outlook Before you begin Make sure you are in Personal account mode Procedure 1 Tap Meetings on the touch screen 2 From the Meetings screen t...

Page 27: ...onse Using the Voicemail You can sign in to the phone in Personal account mode which will display all voice mails received on your account synchronously You can view the duration and receiving time of each voicemail stored in your voicemail After read the voicemail you can delete it Listening to the Voicemail Deleting Voicemail Messages Viewing the Details of the Contacts Related tasks Signing int...

Page 28: ...voicemail It prompts if you are sure to delete the voicemail 3 Tap DELETE Viewing the Details of the Contacts Procedure 1 From the Voicemail screen tap the desired voicemail 2 Tap below the corresponding voicemail Teams Phone Settings Setting the Language Time and Date Display Screen Savers Changing the Screen Backlight Brightness and Time Bluetooth Setting the Language The default language of the...

Page 29: ...u can change the time and date format About this task The built in date formats are listed as below Date Format Example 2018 05 30 WWW MMM DD Wed May 30 DD MMM YY 30 May 18 YYYY MM DD 2018 05 30 DD MM YYYY 30 05 2018 MM DD YY 05 30 18 DD MMM YYYY 30 May 2018 WWW DD MMM Wed 30 May Procedure 1 Navigate to Settings Device Settings Time Date 2 Select the desired date format from the Date Format field ...

Page 30: ...as been idle for a specified time About this task You can change the screen backlight brightness and time in the following settings Backlight Active Level The brightness level of the phone screen when the phone is active Backlight Time The delay time to change the brightness of the phone screen when the phone is inactive Backlight time includes the following settings Always On Backlight is on perm...

Page 31: ... the AVALIABLE DEVICES list The Bluetooth headset is paired and connected successfully Related tasks Activating the Bluetooth Mode Editing Your Phone s Bluetooth Device Name You can change the Bluetooth device name for your phone By default the device name of T58A Teams phones is shown as Yealink T58 Before you begin Make sure you have activated the Bluetooth mode Procedure 1 Navigate to Settings ...

Page 32: ...Settings Device Settings Bluetooth 2 Tap the connected Bluetooth devices It prompts if you are sure to disconncet 3 Tap OK Un pairing the Bluetooth Devices You can unpair your Bluetooth devices with your Teams phone After unpaired the Bluetooth devices disappear from the paired devices list Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Long tap the paired device and then select Unpa...

Page 33: ...ore information about Microsoft Teams such as the version calling version and the details of Privacy Cookies Microsoft Software License Terms and Third party Notices Procedure Navigate to Settings About You can tap Privacy Cookies Microsoft Software License Terms or Third party Notices to view the details Company Portal Microsoft Intune helps organizations manage and access to corporate apps data ...

Page 34: ... Navigate to Settings Help Sending Feedback If you encounter problems while using the Teams phone please feel free to send feedback to let us know Procedure 1 Navigate to Settings Report an issue 2 Select a desired report type in the Type filed 3 Enter the alias your email address and issue title 4 Tap SEND Maintaining Teams Phones When the phone cannot be operated properly you can investigate or ...

Page 35: ...ons and solutions in the following topics to resolve certain issues The Phone LCD screen blank The phone display Network unavailable The phone display time and date incorrectly Obtain the MAC address of a phone when the phone is not powered on The phone cannot receive calls The handset does not work Checking the IP Address of Teams Phone The Phone LCD screen blank Ensure that the phone is properly...

Page 36: ...one You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO Purchase Order You can find the MAC address from the label of the carton box You can also find the MAC address from the phone s bar code on the back of the phone The phone cannot receive calls Check whether your status is DND mode if it is you should reset status Check whethe...

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