Yealink T5 Series IP Phones User Guide
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Before You Begin
Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information
from your system administrator.
Procedure
1.
Press the Hot Desking key when the phone is idle.
A confirmation message is displayed, confirming that you want to clear the account configuration.
2.
Press
OK
.
Registration configurations of all accounts on the phone will be cleared immediately.
The login wizard will be displayed.
3.
Enter the login information.
4.
Press
Save
to login.
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system handles large volumes of incom-
ing calls from callers who have no need to talk to a specific person but who require assistance from any of multiple per-
sons at the earliest opportunity. ACD on all IP phones allows the ACD system to distribute large volumes of incoming
calls to the registered ACD users.
ACD is not available by default. Check with your system administrator to find out if this feature is available on your
phone.
Topics
Logging into the ACD System
You can log into the ACD system. After logging in, you are ready to receive calls from the ACD system.
Before You Begin
Your system administrator has set an ACD key for you to log into the ACD system. Get the User ID and Password to
access the ACD system from your system administrator.
Procedure
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID
: the identity used to log into the queue.
Password
: the password used to log into the queue.
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