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Yealink T19P-E2, Configuring Manual

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Yealink T19P-E2 Configuring Manual Download Page 87

Troubleshooting

 

77 

Source 

Device 

Source IP 

Source Port 

Destination 

Device 

Destination IP 

Destination Port 

(Listening port) 

Protocol  Description of destination port 

of voice 
gateway 

of IP 
phone or 
voice 
gateway 

by the 
destination 
device. 

 

IP phones 

phones 

destination device to send or 
receive the audio stream. 

TR-069 
Server 

IP address 
of TR-069 
Server 

1024~65535 

TCP 

TR-069 protocol port, it is used 
to communicate with 
TR-069server. 

 

 

Summary of Contents for T19P-E2

Page 1: ......

Page 2: ...LIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WAR...

Page 3: ...user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receive...

Page 4: ...License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licen...

Page 5: ...8S X 82 0 1 or later T54S T52S 70 82 0 10 or later W60B 77 81 0 16 or later CP920 78 81 0 15 or later T58A T58V T56A 58 83 0 15 or later CP960 73 83 0 25 or later T57W T54W T53W T53 X 84 0 65 or later...

Page 6: ...Yealink IP Phones Configuring Guide vi...

Page 7: ...ime Date 8 Time Zone 8 Configuring NTP Server 11 Configuring Daylight Saving Time 12 Directory 17 Configuring the Display Priority of the Directory 17 Viewing the Directory on the Phone 18 Remote Phon...

Page 8: ...t 44 Activating DND in Custom Mode for All Accounts 44 Enabling DND Key Synchronization 44 Transferring Calls 45 Performing a Blind Transfer 45 Performing a Semi Attended Attended Transfer 45 Local Co...

Page 9: ...ding RTP Stream via a Paging List Key 65 DTMF 65 DTMF Keypad 65 Transmitting DTMF Digit 66 Call Jump 66 Troubleshooting 69 IP Address Issues 69 Why doesn t the IP phone get an IP address 69 How to sol...

Page 10: ...ting Issues 74 How to reboot the IP phone 74 Protocols and Ports Issues 75 What communication protocols and ports do Yealink IP phones support 75 Password Issues 78 How to restore the administrator pa...

Page 11: ...phones via CommPortal phone configurator Phone User Interface The phone user interface is made up of keypad and LCD screen allowing users to perform all call operations and change basic configuration...

Page 12: ...Yealink IP Phones Configuring Guide 2...

Page 13: ...ones support IPv4 addressing mode IPv6 addressing mode as well as an IPv4 IPv6 dual stack addressing mode Choose one according to your environment It is not applicable to W80B To configure the IP addr...

Page 14: ...Primary DNS and Secondary DNS fields respectively 4 Press the Save soft key to accept the change 5 Perform auto provisioning on the phone to download above configurations For more information on how...

Page 15: ...20 and CP960 phones only support one account at most To register an account via CommPortal phone configurator 1 Click Line X User 2 Enter the desired values in Directory Number and Display Name fields...

Page 16: ...n how to perform auto provisioning refer to Downloading Configuration Files on page 39 SIP Session Timer SIP session timers T1 T2 and T4 are SIP transaction layer timers defined in RFC 3261 These sess...

Page 17: ...s that the network will take to clear messages between the SIP client and server Configuring SIP Session Timer To configure SIP session timer via CommPortal phone configurator 1 Click Preference SIP 2...

Page 18: ...nd 2 Finland Helsinki 11 Samoa 2 Gaza Strip Gaza 10 United States Hawaii Aleutian 2 Greece Athens 10 United States Alaska Aleutian 2 Israel Tel Aviv 9 30 French Polynesia 2 Jordan Amman 9 United State...

Page 19: ...na 4 Abu Dhabi Muscat 5 United States Eastern Time 4 Izhevsk Samara RTZ 3 4 30 Venezuela Caracas 4 Port Louis 4 Canada Halifax Saint John 4 30 Afghanistan Kabul 4 Atlantic Time Canada 5 Kazakhstan Aqt...

Page 20: ...8 Australia Perth 0 Casablanca 8 Russia Irkutsk Ulan Ude 0 Denmark Faroe Islands Torshavn 8 Ulaanbaatar 0 Ireland Dublin 8 45 Eucla 0 Edinburgh 9 Korea Seoul 0 Portugal Lisboa Porto Funchal 9 Japan T...

Page 21: ...rg Luxembourg 14 Kiribati 1 Macedonia Skopje 1 Netherlands Amsterdam 1 Namibia Windhoek Configuring NTP Server You can set an NTP time server for the desired area as required The NTP time server addre...

Page 22: ...ving time DST for the desired area as required By default the DST is set to Automatic so it can be adjusted automatically from the current time zone configuration The time zone and corresponding DST p...

Page 23: ...nfiguring DST Settings Manually To configure the DST settings via CommPortal phone configurator 1 Click Preferences Time Date 2 Select Enabled from the drop down menu of Daylight Savings 3 Do one of t...

Page 24: ...end time in the End Date field Value format is Month Day of Week Day of Week Last in Month Hour of Day The mapping is For Month 1 Jan 2 Feb 12 Dec For Day of Week 1 Jan 2 Feb 12 Dec For Day of Week La...

Page 25: ...t Disabled from the drop down menu of Daylight Savings 3 Click Save changes to accept the change 4 Perform auto provisioning on the phone to download above configurations For more information on how t...

Page 26: ...Files on page 39 Configuring Time and Date Format You can customize the time and date by choosing between a variety of time and date formats The available date formats are as follow Date Format Examp...

Page 27: ...ok refer to Remote Phone Book on page 18 For more information on the LDAP refer to LDAP Directory on Yealink IP Phones Not all phones support Network Contacts and Network Call List For more informatio...

Page 28: ...Press the Directory soft key when the phone is idle The enabled list s will be ordered from highest priority to lowest Remote Phone Book The remote phone book is a centrally maintained phone book sto...

Page 29: ...om the contact in the remote phone book To enable the presentation of a caller identity via CommPortal phone configurator 1 Click Features Remote Phone Book 2 Mark the Enabled radio box of the Search...

Page 30: ...the Enabled radio box of the Download Business Group Contacts field 3 Enter the desired group name in the Display Item Name 1 field 4 Click Save changes to accept the change 5 Perform auto provisionin...

Page 31: ...acing a Call from Remote Phone Book To place a call from the remote phone book 1 Do one of the following Press Directory Remote Phone Book If display priority of the Remote Phone Book is not set to Di...

Page 32: ...rity of the directory via CommPortal phone configurator 1 Click Features Search Source List In Dialing 2 Select the desired search priority for Local Directory History Remote Phone Book LDAP Network C...

Page 33: ...Key Features You can assign the following features to your line keys Some features may vary in different phone models Line Automatic Call Back Automatic Recall Conference Directed Pickup Directory DN...

Page 34: ...key action Automatic Call Back Line the account this feature will be applied to Access code the automatic call back access code Label key label displayed on the LCD screen Usage Press the DSS key to q...

Page 35: ...red on your phone Group Pickup You can use this key feature to pick up incoming calls within a pre defined group of phone numbers For more information refer to Group Pickup on page 52 Dependencies Sof...

Page 36: ...s Soft key action Park Call Access Code the park call access code Label key label displayed on the LCD screen Usage Press the DSS key during an active call to park an active call to an available orbit...

Page 37: ...screen Forward You can use this key feature to forward an incoming call to someone else Dependencies Soft key action forward Number the number you want to forward to Label key label displayed on the L...

Page 38: ...a pre configured target extension for outgoing intercom calls 2 If the push to talk mode is enabled long press the DSS key to automatically connect with a pre configured target extension for outgoing...

Page 39: ...this key feature to announce the full Directory Number of the line back to the caller Dependencies Soft key action Line Identity Line the account this feature will be applied to Access code the Line...

Page 40: ...While private call hold only allows the hold party to retrieve the held call Dependencies Soft key action private call hold Label key label displayed on the LCD screen Usage Press the DSS key to plac...

Page 41: ...e Value field When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then perform the attended or semi attended transfer When...

Page 42: ...uto provision parameters in the corresponding fields 6 Press the OK soft key to update configurations ACD You can use this key to log into the ACD system For more information refer to Yealink SIP Phon...

Page 43: ...key action Custom key Action action or function for custom soft key Label key label displayed on the LCD screen For more information refer to Using Enhanced DSS Keys on Yealink IP Phones Keypad Lock...

Page 44: ...Type field 4 Enter the unlock PIN in the Phone Unlock PIN field 5 Enter the desired interval of automatic phone lock in the Lock Time Out field The default timeout is 0 It means the phone will not be...

Page 45: ...atch the number 5 6 or 7 The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 9171234 The pa...

Page 46: ...iguration Files on page 39 For example a dial now rule is configured as 1xx any entered three digit string beginning with 1 will be dialed out automatically Configuring the Delay Time for Dial now Rul...

Page 47: ...he send key after a designated period of time This is not applicable to W60B W80B phones To enable the live dialpad via CommPortal phone configurator 1 Click Features Dial Plan 2 Mark the Enabled radi...

Page 48: ...Yealink IP Phones Configuring Guide 38...

Page 49: ...Obtain the provisioning server address automatically by contacting Redirection Provisioning Server RPS Enter provisioning server address manually When using DHCP option 66 or RPS to obtain the provisi...

Page 50: ...dentials to download configuration files from the CommPortal phone configurator If you enter valid provisioning credential the phone will download configuration files successfully If not the phone ent...

Page 51: ...ommPortal phone configurator you can press the zero touch key if configured to quickly perform auto provisioning to apply the changes to your phone Configuring a Zero Touch Key To configure a zero tou...

Page 52: ...ss the OK soft key 3 Press the Next soft key skip network settings 4 Enter valid provisioning credential and then press the OK soft key 5 Press the OK soft key The phone reboots and download configura...

Page 53: ...Not Disturb You can use DND to reject incoming calls automatically on the phone The prompt message n New Missed Call s n indicates the number of missed calls will appear on the LCD screen and callers...

Page 54: ...om mode for a specific account 1 Press the DND soft key when the phone is idle The LCD screen displays a list of accounts registered on the phone 2 Enable DND for the desired account 3 Press the Save...

Page 55: ...ing refer to Downloading Configuration Files on page 39 Transferring Calls During a call you can transfer the call to another contact in one of three ways Blind Transfer Transfer a call directly to th...

Page 56: ...ourself conference call To set up a conference call 1 Place a call to the first party 2 When the first party answers the call press the Conference Conf soft key to place a new call The active call is...

Page 57: ...rom the conference call Press the Back soft key to return to the previous screen Configuring Transfer On Conference Hang up If the conference initiator drops the conference call the remaining parties...

Page 58: ...er will automatically hunt for the first available orbit in the call park orbits and parks the call there The call park orbits should be predefined contact your system administrator for more informati...

Page 59: ...configure an enhanced park call key via CommPortal phone configurator for SIP T19 P E2 CP920 SIP T56A SIP T58A V W60B and W80B phones To configure an Enhanced Call Park key via the CommPortal phone c...

Page 60: ...ed orbit where you want to retrieve the parked call from the Park Orbit field 6 Enter the string that will appear on the LCD screen in the Label field 7 Click Save changes to accept the change 8 Perfo...

Page 61: ...u can answer a call that rings on a specific phone If there are multiple incoming calls on the phone at the same time you can only pick up the first incoming call Note You cannot configure call pickup...

Page 62: ...the directed pickup code followed by the target number for example 129702981675 or press the directed pickup key if configured to pick up the parked call directly Group Pickup Group call pickup is us...

Page 63: ...provisioning on the phone to download above configurations For more information on how to perform auto provisioning refer to Downloading Configuration Files on page 39 Picking up a Call for a Group Wh...

Page 64: ...Yealink IP Phones Configuring Guide 54...

Page 65: ...s Configuring an Enhanced Monitor Extension key You can configure an enhanced monitor extension key on the phone to monitor the status of a desired phone number You can press an enhanced monitor exten...

Page 66: ...against the monitored user s phone number Off The monitored user does not exist Configuring Transfer Mode via Dsskey Feature When there is an active call on your phone you can transfer the active cal...

Page 67: ...to press and hold the Intercom PTT key during the push to talk call As soon as the key is released the push to talk call is disconnected Note You cannot configure Intercom and Push to Talk via CommPor...

Page 68: ...ecified contact Note Intercom PTT key is not applicable to SIP T19 P E2 W60B and W80B phones To configure an Intercom PTT key via CommPortal phone configurator 1 Click Programmable Keys Line Key Key X...

Page 69: ...iguring Incoming Intercom PTT Calls The IP phone can process incoming calls differently depending on the following settings Note You cannot configure incoming Intercom PTT calls via CommPortal phone c...

Page 70: ...Note You cannot configure multicast paging via CommPortal phone configurator for SIP T19 P E2 and W60B W80B phones Configuring a Multicast Paging key You can configure a multicast paging key which al...

Page 71: ...ore information refer to Configuring Paging List on page 61 To configure a paging list key via the CommPortal phone configurator 1 Click on Programmable Keys Line Key Key X 2 Select Paging List from t...

Page 72: ...provisioning refer to Downloading Configuration Files on page 39 Configuring a Codec for Multicast Paging To configure a default codec for multicast paging via web user interface 1 Click on Paging Gro...

Page 73: ...accept the change 7 Perform auto provisioning on the phone to download above configurations For more information on how to perform auto provisioning refer to Downloading Configuration Files on page 3...

Page 74: ...4 Click Save changes to accept the change 5 Perform auto provisioning on the phone to download above configurations For more information on how to perform auto provisioning refer to Downloading Confi...

Page 75: ...ses the session 5 To resume the held multicast RTP session press the Resume soft key The multicast RTP session is established again 6 To end the multicast RTP session press the multicast paging key ag...

Page 76: ...the SIP INFO messages when the voice stream is established after a successful SIP 200 OK ACK message sequence The SIP INFO message can transmit DTMF digits in three ways DTMF DTMF Relay and Telephone...

Page 77: ...a call and then A jump this call to C C can dial 94 to jump the call to A Scenarios B The system administrator has configured the alternate number B that phone A may want to transfer calls to To trans...

Page 78: ...Yealink IP Phones Configuring Guide 68 work again Note The destination you want to jump your call to must be predefined in CommPortal For more information contact your administrator...

Page 79: ...arameters are set correctly Ensure that your network switch or hub is operational Ensure that the Wi Fi feature is disabled If your phone connects to the wireless network If the network is secure ensu...

Page 80: ...ompts No Service message when there is no available SIP account on the IP phone Ensure that an account is actively registered on the IP phone at the path Menu Status More Accounts Phone Book Issues Wh...

Page 81: ...ine issues can also cause this problem disconnect the old line and redial the call to ensure another line may provide a better connection Wi Fi and Bluetooth Issues Why is the wireless signal strength...

Page 82: ...protected Ensure that the power is on and the network is available in the process of upgrading Ensure that the web browser is not closed or refreshed when upgrading firmware via web user interface Ho...

Page 83: ...etting Issues Generally some common issues may occur while using the IP phone You can reset your phone to factory configurations after you have tried all troubleshooting suggestions but do not solve t...

Page 84: ...o reset to factory 3 Click OK to confirm the resetting The IP phone will be reset to factory successfully after startup Note Rebooting Issues How to reboot the IP phone To reboot the phone via phone u...

Page 85: ...etermined by the destination device UDP TCP SIP protocol port it is used for signaling interaction with the SIP server 1024 65535 TR 069 Server IP address of TR 069 server Determined by the destinatio...

Page 86: ...ocol port it is used to synchronize time from NTP time server 1024 65535 Syslog Server IP address of syslog server 514 UDP Syslog protocol port it is used for IP phones to upload syslog information to...

Page 87: ...g port Protocol Description of destination port of voice gateway of IP phone or voice gateway by the destination device IP phones phones destination device to send or receive the audio stream TR 069 S...

Page 88: ...will happen if I connect both PoE cable and power adapter Which has the higher priority IP phones use the PoE preferentially Why does the IP phone have no power If no lights appear on the IP phone whe...

Page 89: ...DED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to...

Page 90: ...ed surge protection power socket only Before plugging or unplugging any cable make sure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near wate...

Page 91: ...Regulatory Notices 81 Keep the power plug clean and dry Using a dirty or wet power plug may lead to electric shock or other perils...

Page 92: ...Yealink IP Phones Configuring Guide 82...

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