TRANSFER CALLS
Blind transfer
Send a call directly to a recipient without speaking to the recipient first.
To blind transfer a call:
1. Press the
TRAN
button or
Trans
soft key during an active
call. The call is automatically placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the
TRAN
button or the
B Trans
soft key.
Consultative transfer
Speak to the transfer recipient before sending the caller
through.
To complete a consultative transfer:
1. Press the
TRAN
button or
Trans
soft key during an
active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering
their number then pressing the
Send
soft key
or waiting for the call to complete.
3. When the transfer recipient answers, if they
are available to take the call, press the
TRAN
button or
Trans
soft key again to complete the transfer.
Direct to voicemail transfer
1. Press the
TRAN
button or
Trans
soft key during an active call. The call is
automatically placed on hold.
2. To transfer to a four-digit extension, enter *90 followed by the number to which
you want to transfer the call. To transfer to a five or six-digit extension, enter *
followed by the number to which you want to transfer the call.
3. Press the
B Trans
soft key.
Return to the original caller
At any point before completing a transfer, you may take the original caller off hold
by pressing the blinking line key or the
Resume
soft key.
VOICEMAIL
Set up voicemail
If voicemail is available for your extension, the system will
walk you through your voicemail setup the first time you
press the
MESSAGE
button.
Check voicemail from your phone
Once you have set up your voicemail, press the
MESSAGE
button and follow the prompts.
MAKE A 3-WAY CONFERENCE CALL
When you are on an active call, you may
conference in one additional person.
Press the
Conference
soft key during an active call. The
active call is automatically placed on hold.
Enter the number of the party you would like to
conference in then press the
Send
soft key or wait for the call
to complete.
When the second party answers, press the
Conference
soft key again. All
parties are now joined in the conference.
MUTE AND UNMUTE MICROPHONE
Press the
above the microphone mute symbol
to mute the microphone
during a call.
Press the
above the microphone mute symbol
again to unmute
the microphone during a call.
For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
Yealink SIP-T21P E2 Quick Reference
Guide
