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PLACE CALLS

Using the handset

Dial the number you are calling, then pick up the handset.

Note:

 You may place a call by picking up the handset before dialing. Just be aware, the system will attempt to com-

plete the call after a slight pause in entering digits on the dialpad.

Using the speakerphone

With the handset in the cradle, dial the number you are calling, 
then press 

 or the 

Send

 soft key.

ANSWER CALLS

Using the handset

When a call comes in, pick up the handset.

Using the speakerphone

When a call comes in, press 

 or the 

Answer

 soft key.

Answer a second call

When a second call comes in, press the 

Answer

 soft 

key or the blinking line key. The active call is 
automatically placed on hold.

HOLD AND RESUME CALLS

Place a call on hold

Press the 

Hold

 soft key during an active call. The line key controlling that call will blink.

Resume a held call

Press the blinking line key or the 

Resume

 soft key.

Note:

 You may need to press 

 or 

 on the navigation dial to select the desired call before you see the 

Resume

 soft 

key.

Yealink SIP-T21P E2 Quick Reference 

Guide

For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice

PHONE LAYOUT 

Line keys

Line keys appear to the side of your 
screen and indicate the status of 
the call being controlled by the key. 
When the key is controlling an active 
call, it is solid green. When the key 
is controlling a call on hold, it is 
blinking green. 

Soft keys

Soft keys appear at the bottom 
of your screen and their functions 
change depending on where you 
are in a call sequence. 

Watching your soft keys is one of 
the most helpful things you can do 
when using your phone. In almost all 
cases, the thing you are most likely 
to do next in a call sequence will 
appear as a soft key.

Buttons

Physical buttons always perform the 
function for which they are labeled. 

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