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User Guide for the SIP-T20P/SIP-T20 IP Phone

Keypad Lock .................................................................................................................... 21

Audio Settings .................................................................................................................... 24

Volume ............................................................................................................................. 24

Ring Tones ........................................................................................................................ 24

Contact Management ....................................................................................................... 26

Local Directory ................................................................................................................ 26

Blacklist ............................................................................................................................ 32

Call History Management ................................................................................................ 33

System Customizations ...................................................................................................... 34

Logo Customization ........................................................................................................ 34

Headset Use .................................................................................................................... 35

DSS Keys .......................................................................................................................... 37

Account Management ................................................................................................... 43

Dial Plan ........................................................................................................................... 44

Emergency Number ........................................................................................................ 50

Live Dialpad .................................................................................................................... 51

Hotline .............................................................................................................................. 52

Basic Call Features ................................................................. 53

Placing Calls ....................................................................................................................... 53

Answering Calls ................................................................................................................. 55

Ending Calls ........................................................................................................................ 56

Redialing Numbers ............................................................................................................ 57

Auto Answer ....................................................................................................................... 57

Auto Redial .......................................................................................................................... 58

Call Completion ................................................................................................................. 59

Call Return ........................................................................................................................... 60

Call Mute ............................................................................................................................. 60

Call Hold/Resume ............................................................................................................... 60

Do Not Disturb (DND) ........................................................................................................ 61

Call Forward ....................................................................................................................... 64

Call Transfer ........................................................................................................................ 69

Call Waiting ........................................................................................................................ 70

Conference ......................................................................................................................... 70

Local Conference ............................................................................................................ 71

Network Conference ...................................................................................................... 71

Call Park .............................................................................................................................. 73

Call Pickup .......................................................................................................................... 74

Anonymous Call ................................................................................................................. 75

Anonymous Call Rejection ................................................................................................ 76

Advanced Phone Features ..................................................... 79

Busy Lamp Field (BLF) ....................................................................................................... 79

Summary of Contents for SIP-T20

Page 1: ......

Page 2: ...CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPO...

Page 3: ...ncouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connec...

Page 4: ...are under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yeal...

Page 5: ...20P SIP T20 IP phone If this is your first time using the SIP T20P SIP T20 IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http ww...

Page 6: ...following LED Instructions on page 4 Ring Tones on page 24 Anonymous Call on page 75 Troubleshooting on page 97 Major updates have occurred to the following Appendix A Time Zones on page 111 Major upd...

Page 7: ...About This Guide vii Call Completion on page 59 DSS Keys on page 37 Do Not Disturb DND on page 61 Call Forward on page 64 Busy Lamp Field BLF on page 79...

Page 8: ...User Guide for the SIP T20P SIP T20 IP Phone viii...

Page 9: ...10 vi Changes for Release 70 Guide Version 70 vi Table of Contents ix Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 4 User Interfaces 5 Phone User Interface 5 Web U...

Page 10: ...4 Emergency Number 50 Live Dialpad 51 Hotline 52 Basic Call Features 53 Placing Calls 53 Answering Calls 55 Ending Calls 56 Redialing Numbers 57 Auto Answer 57 Auto Redial 58 Call Completion 59 Call R...

Page 11: ...cast Paging 86 Sending RTP Stream 86 Receiving RTP Stream 88 Music on Hold 89 Automatic Call Distribution ACD 90 Message 92 Voice Mail 92 Message Waiting Indicator MWI 93 Troubleshooting 97 Regulatory...

Page 12: ......

Page 13: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 14: ...oice mails HEADSET Key Toggles the headset mode TRAN Key Transfers a call to another party RD Key Redials a previously dialed number Speakerphone Key Toggles the hands free speakerphone mode Volume Ke...

Page 15: ...s free speakerphone mode Handset mode Headset mode 123 Numeric input mode abc Multi lingual lowercase letters input mode ABC Multi lingual uppercase letters input mode 2aB Alphanumeric input mode Voic...

Page 16: ...placed on hold Off The line is inactive Line key LED configured as a BLF key LED Status Description Solid green The monitored user is idle Fast flashing green 200ms The monitored user receives an inc...

Page 17: ...option is only accessible to the administrator and the default administrator password is admin case sensitive For more information on customizing your phone with the available options from the phone u...

Page 18: ...Keys Account Registration Dial Plan Emergency Number Live Dialpad Hotline Basic Call Features Auto Answer Auto Redial Call Completion Call Return Do Not Disturb DND Call Forward Call Transfer Call Wai...

Page 19: ...nd Language Quick Installation Guide Basic setup of the phone In the package English Quick Reference Guide Basic call features and phone customization In the package English User Guide Phone or web us...

Page 20: ...User Guide for the SIP T20P SIP T20 IP Phone 8...

Page 21: ...phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with yo...

Page 22: ...20P SIP T20 IP Phone 10 Phone Stand Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check this list before installation If you find anything mis...

Page 23: ...d optional headset 3 Connect the network and power 1 Attach the Stand 2 Connect the Handset and optional Headset Note 3 Connect the Network and Power You have two options for power and network connect...

Page 24: ...T20P IP phone can be powered from a PoE compliant switch or hub PoE is not applicable to the SIP T20 IP phone To connect the PoE for the SIP T20P IP phone 1 Connect the Ethernet cable between the Inte...

Page 25: ...information of phone status includes Network status e g IPv4 status IP mode MAC address LAN type LAN IP and LAN subnet Phone status e g product name hardware version firmware version product ID MAC a...

Page 26: ...s is displayed on the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or...

Page 27: ...address via phone user interface 1 Press 2 Select Settings Advanced password admin Network WAN Port 3 Press to select IPv6 and press 4 Press to select Static IPv6 and press 5 Enter the desired values...

Page 28: ...he phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use If your phone is not registered you may have to register it For more information on...

Page 29: ...tor The default language of the phone user interface is English The phone will detect and use the same language as which of your web browser for the web user interface If the language of your web brow...

Page 30: ...ed on the web user interface will change to the selected language The time and date are displayed on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple...

Page 31: ...cept the change The date and time displayed on the LCD screen will change accordingly To configure the time format via phone user interface 1 Press 2 Select Settings Basic Time Date Time Date 3 Press...

Page 32: ...assword is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press 2 Select Settings A...

Page 33: ...ot use the MESSAGE CONF HOLD MENU TRAN RD Directory OK X line keys and navigation keys until unlocked All Keys All keys are locked except the Volume key You are only allowed to dial emergency numbers...

Page 34: ...al in seconds to automatically lock the keypad instead of long pressing To configure the interval of automatic keypad lock via web user interface 1 Click on Features Phone Lock 2 Enter the desired int...

Page 35: ...locked key 2 Enter the PIN in the PIN field 3 Press to unlock the keypad The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the keypad again...

Page 36: ...one is idle 1 Press to adjust the ringer volume To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset Ring...

Page 37: ...web user interface 1 Click on Settings Preference A ring tone for the account is configurable via web user interface only The ring tone for an incoming call on the phone may be different For example w...

Page 38: ...res the names and phone numbers of your contacts You can store up to 1000 contacts and 5 groups in your phone s local directory add new contacts and groups edit delete or search for a contact or simpl...

Page 39: ...t a group in the local directory 1 Press 2 Select Local Directory 3 Press or to select the desired group e g Test 4 Press or to select Edit and then press 5 Press to switch the input mode 6 Press or t...

Page 40: ...witch the input mode 7 Enter the name and the office mobile or other numbers in the corresponding fields 8 Press or to select the desired account from the Account field If Auto is selected the phone w...

Page 41: ...or to select Enter and then press 4 Select the desired contact and press or to select Edit 5 Press or to select the contact information and then edit 6 Press to accept the change To delete a contact f...

Page 42: ...iple numbers of the contact are stored in the local directory press to display a list of numbers Press or to select the desired number Press to dial out the number To search for a contact in the local...

Page 43: ...ce prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory Local Direct...

Page 44: ...tem Note The built in phone directory stores the names and phone numbers for a blacklist You can store up to 30 contacts in your phone s blacklist directory add edit delete or search for a contact in...

Page 45: ...lists of Placed Calls Received Calls Missed Calls and Forwarded Calls Call history lists support 100 entries in all You can view the call history place a call add a contact or delete an entry from the...

Page 46: ...ssed calls and forwarded calls 3 Press or to select the desired entry 4 Press 5 Enter the desired values in the corresponding fields 6 Press For more information refer to Contact Management on page 26...

Page 47: ...the headset 1 Press on the phone The icon on the LCD screen indicates that the headset mode is activated Press the line key to answer a call The call will connect to your headset automatically Enter...

Page 48: ...sers To enable Headset Prior via web user interface 1 Click on Features General Information 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to accept the change To use headse...

Page 49: ...lex capabilities while the one connected to the handset jack will only be able to listen To enable Dual Headset via web user interface 1 Click on Features General Information 2 Select Enabled from the...

Page 50: ...4 Select the desired type from the Type field 5 Optional Select the desired key event from the Key Type field 6 Optional Select the desired account from the Account ID field 7 Optional Enter the corr...

Page 51: ...e mail access code Usage Press the DSS key to dial out the voice mail access code you can follow the voice prompt to listen to the voice mails DTMF You can use this key feature to send the specificati...

Page 52: ...t up a conference with the number specified in the Value field Note Forward You can use this key feature to forward an incoming call to someone else For more information refer to Call Forward on page...

Page 53: ...2 Press the DSS key again to retrieve the held call DND You can use this key feature to activate or deactivate DND You can also use this key feature to access the custom DND interface For more inform...

Page 54: ...listening mode Zero Touch You can use this key feature to configure the network parameters quickly Dependencies Type Key Event Key Type Zero Touch Usage 1 Press the DSS key to access the zero touch sc...

Page 55: ...eys to associate with an account To register an account via phone user interface 1 Press 2 Select Settings Advanced Accounts 3 Select the desired account 4 Select Enable from the Activation field 5 En...

Page 56: ...ith a line key and accounts with two line keys Dial plan is a string of characters that governs the way your SIP T20P SIP T20 IP phone processes the inputs received from your phone keypad The SIP T20P...

Page 57: ...ore replace rules up to 100 to remove the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any s...

Page 58: ...Del to delete the replace rule s Note You can configure one or more dial now rules up to 100 on your phone When the dialed out number matches the dial now string the number will be dialed out automat...

Page 59: ...hout pressing any key Note Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial out the phone number automatically which matche...

Page 60: ...utside the code area For example area code is configured as code 0592 Min Length 4 Maxi Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the ar...

Page 61: ...g dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add...

Page 62: ...ssistance when necessary The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries ha...

Page 63: ...dialpad on the SIP T20P SIP T20 IP phone which enables the IP phone to automatically dial out phone numbers without pressing any other key You can also configure a delay where the phone will dial out...

Page 64: ...here the phone will dial out the hotline number automatically after the specified period of time To configure hotline number via phone user interface 1 Press 2 Select Features Hotline 3 Enter the desi...

Page 65: ...0 IP phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Ca...

Page 66: ...e handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or The key is configured as a send key by default You can also set the key as the send key or set neither For more i...

Page 67: ...r You can press or to switch between the calls and then press again to resume the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerp...

Page 68: ...he headset mode activated press the line key the line LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Pres...

Page 69: ...coming call on a line Auto answer is configurable on a per line basis To configure auto answer via phone user interface 1 Press 2 Select Settings Advanced password admin Accounts 3 Select the desired...

Page 70: ...field The default time interval is 10s 5 Enter the desired times in the Times field The default times are 10 6 Press to accept the change Auto redial is configurable via web user interface at the path...

Page 71: ...ble via web user interface at the path Features General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone 1 Press The pho...

Page 72: ...ia web user interface at the path DSSKey Line Key You can mute the microphone of the active audio device during an active call and then the other party cannot hear you To mute a call 1 Press during an...

Page 73: ...3 indicating that this is the first call out of three calls You can use DND to reject incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your se...

Page 74: ...1 Press 2 Select Features DND Code 3 Press or to select Phone Mode from the DND Account field 4 Select Enable from the DND field 5 Optional Enter the DND on code and off code respectively in the DND...

Page 75: ...the change The icon appears on the idle screen and the prompt DND appears in front of the associated account Incoming calls on this line will be rejected automatically and n Missed Call n indicates t...

Page 76: ...s enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field Note You can configure your phone to forward incoming calls to another...

Page 77: ...gure the call forward mode via web user interface 1 Click on Features Forward DND 2 In the Forward block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Note To enabl...

Page 78: ...Answer Forward 1 Press or to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward To field 3 Press or to select the...

Page 79: ...ou want to forward all incoming calls to when the phone is busy in the Forward To field 3 Optional Enter the busy forward on code and busy off code respectively in the On Code and Off Code field c If...

Page 80: ...f the following 1 Press select Features Call Forward or press when the phone is idle 2 Press or to select the desired account then press 3 Press or to select the desired forwarding type then press 4 P...

Page 81: ...nded Transfer Transfer a call with prior consulting To perform a blind transfer 1 Press during a call 2 Enter the number you want to transfer the call to 3 Press again to complete the transfer Then th...

Page 82: ...or disable the phone to play a warning tone when receiving another call To configure call waiting via phone user interface 1 Press 2 Select Features Call Waiting 3 Press or to select Enable from the...

Page 83: ...e the first call using account 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 3...

Page 84: ...ll 1 Place a call to the first party 2 Press to place a new call The active call is placed on hold 3 Enter the second party s number and press or 4 When the second party answers the call press to add...

Page 85: ...2 Select Features DSS Keys 3 Select the desired DSS key 4 Press or to select Key Event from the Type field 5 Press or to select Call Park from the Key Type field 6 Press or to select the desired acco...

Page 86: ...Select the desired DSS key 4 Press or to select Key Event from the Type field 5 Press or to select Directed Pickup from the Key Type field 6 Press or to select the desired account from the Account ID...

Page 87: ...ckup key is configurable via web user interface at the path DSSKey Line Key To pick up a call in the group 1 Press the group pickup key on your phone when a phone number in the group receives an incom...

Page 88: ...user interface at the path Account Basic To place an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity...

Page 89: ...er the anonymous call rejection on code in the Reject On Code field 7 Optional Enter the anonymous call rejection off code in the Reject Off Code field 8 Press to accept the change Anonymous call reje...

Page 90: ...User Guide for the SIP T20P SIP T20 IP Phone 78...

Page 91: ...one for monitoring the status of a friend s line busy or idle The BLF key LED flashes green when the friend s line is in use For more information on BLF key LED indications refer to LED Instructions o...

Page 92: ...ck on Features Call Pickup 2 Select Enabled from the pull down list of Audio Alert for BLF Pickup 3 Click Confirm to accept the change Note When the monitored line receives an incoming call the follow...

Page 93: ...lect Features DSS Keys 3 Select the desired DSS key 4 Press or to select Key Event from the Type field 5 Press or to select Record from the Key Type field 6 Press to accept the change To configure a U...

Page 94: ...ple you can dial an access code Note Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee A primary motivation for...

Page 95: ...rface at the path DSSKey Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts Clear all account 2 Press registration configurations of all accounts wil...

Page 96: ...y is configurable via web user interface at the path DSSKey Line Key To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension spe...

Page 97: ...pecific parameters are configurable via web user interface at the path Features Intercom Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call If Accept...

Page 98: ...fault You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which allow...

Page 99: ...Confirm to accept the change Note To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local ne...

Page 100: ...akes precedence over all incoming multicast paging calls Valid values in the Paging Barge field 1 to 10 Define the priority of an active call 1 is the highest priority 10 is the lowest Disabled The vo...

Page 101: ...ure you should specify a SIP URI pointing to a Music on Hold Server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold...

Page 102: ...erson but who require assistance from any of multiple persons at the earliest opportunity ACD on the SIP T20P SIP T20 IP phone allows the ACD system to distribute large volumes of incoming calls to th...

Page 103: ...the ACD key to show your current ACD user status You can press the OK key to set your ACD user status to Available Unavailable ACD user status synchronizes on both IP phone and ACD system When you set...

Page 104: ...e system server to leave a voice mail and then hang up To configure voice mail access codes via phone user interface 1 Press 2 Select Messages Set Voice Mail 3 Press or to select the account you want...

Page 105: ...e is unsolicited for some servers so the SIP T20P SIP T20 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T20P SIP T20 IP phon...

Page 106: ...ibe for MWI 5 Enter the period time in the MWI Subscription Period Seconds field 6 Click Confirm to accept the change To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account 2...

Page 107: ...voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscript...

Page 108: ...User Guide for the SIP T20P SIP T20 IP Phone 96...

Page 109: ...b Why does the phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your...

Page 110: ...connect a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the ph...

Page 111: ...account while a register name matched with a password is used for authentication if the server requires Display name is the caller ID that will be displayed on the callee s LCD screen Server configur...

Page 112: ...eb user interface 1 Click on Security Password 2 Select user from the pull down list of User Type 3 Enter the new user password in the New Password and Confirm Password fields 4 Click Confirm to accep...

Page 113: ...Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select the desired value from the pull down list of RTP Encryption SRTP 5 Click Confirm to accept...

Page 114: ...alyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin recording signal traffic 3 Recreate the error to be documented in the trace 4...

Page 115: ...level is set as 6 the debug level 5 Mark the Local radio box in the Export System Log field 6 Click Export to open file download window and then save the file to your local system You can also export...

Page 116: ...ation file from your local system 3 Click Import to import the configuration file Note How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings Upgrade 2 Click Browse to...

Page 117: ...one To reset the phone via phone user interface 1 Press 2 Select Settings Advanced password admin 3 Press or to scroll to Reset Factory and then press The LCD screen prompts Reset To Factory 4 Press t...

Page 118: ...User Guide for the SIP T20P SIP T20 IP Phone 106...

Page 119: ...LL FAIL OF ITS ESSENTIAL PURPOSE Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical sh...

Page 120: ...device shall meet the requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are c...

Page 121: ...e cleaning the device stop using it and disconnect it from the power supply Use a piece of soft dry and anti static cloth to clean the device Keep the power plug clean and dry Using a dirty or wet pow...

Page 122: ...User Guide for the SIP T20P SIP T20 IP Phone 110...

Page 123: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom...

Page 124: ...cow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 0...

Page 125: ...rence 70 Contact Management 26 Copyright i Customizing Your Phone 17 D Declaration of Conformity ii Deleting Contacts 29 Deleting Groups 27 Dial now 46 Dial Plan 44 Do Not Disturb DND 61 Documentation...

Page 126: ...Status 13 Phone User Interface 5 Placing Calls 53 Placing Calls to Contacts 30 Programmable Keys 42 R Receiving RTP Stream 88 Redialing Numbers 57 Replace Rule 45 Ring Tones 24 S Safety Instructions 1...

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Summary of Contents for SIP-T20

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Summary of Contents for SIP-T20

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