Yealink MeetingEye 400 User Manual Download Page 61

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| Troubleshooting |

Parameter

Description

License

• Device Type
• Multipoint Status
• Multipoint Ways
• Period of validity/Period

Viewing System Status

Go to

More

Settings

System Status

Select the desired list to view the status.

Viewing Call Statistics

If voice quality is poor during a call, you can view call statistics to find out the reason. The call statistics
includes:

•

Bandwidth

: the received and the sent bandwidth.

•

Video

: the definition, the codec, the bandwidth, the frame rate, the jitter, the packet and its loss rate.

• The protocol used to placing calls.
• The device information.
•

Audio

: the codec, the bandwidth, the sample rate, the frame rate, the jitter, the packet and its loss rate.

•

Content

: the codec, the bandwidth, the definition and the frame rate.

Press

to open Talk Menu, go to

More

Call Statistics

, and press the navigation keys to select the

desired participant.

Summary of Contents for MeetingEye 400

Page 1: ...Full HD Video Conferencing System User Guide Remote Control Version 53 July 2022 VC210 VC200 E MeetingEye 400 MeetingEye 600 MeetingEye 800...

Page 2: ...25 Putting the System to Sleep 25 Waking up the System 25 Initiating Meet Now Conferences 25 Joining Conferences 25 Joining Scheduled Conferences 25 Joining a Scheduled Conference from the Conference...

Page 3: ...ing Tracking Mode When not in a Call 33 Enabling Tracking Mode When in a Call 34 Enabling Disabling Privacy Protection 34 Allowing the Remote System to Control Your Camera 34 Camera Presets 34 Add Cam...

Page 4: ...nce 49 Ending the Conference 49 Recording Videos and Taking Screenshots 49 Recording Videos 49 Recording Local Videos 50 Recording Server Videos 50 Recording the meeting to Local and Cloud Simultaneou...

Page 5: ...System 55 Troubleshooting 55 General Issue 55 Call Issues 56 Video Issues 58 Placing a Test Call 58 System Diagnostics 58 Diagnosing the Audio 58 Diagnosing the Camera 59 Diagnosing the Network 59 Sys...

Page 6: ...ame Contents Where to find Language Yealink MeetingEye 800 Video Conferencing Endpoint Quick Start Guide EN CN System installation and connection On the website in the package English Chinese Deutsch...

Page 7: ...Chinese Yealink Wi Fi USB Dongle WF50 User Guide Connect to Wi Fi and providing wireless AP On the website English Chinese Yealink WPP20 Wireless Presentation Pod Quick Start Guide Connect WPP20 wire...

Page 8: ...munication protocol developed by the IETF Internet Engineering Task Force It is a text based application layer control protocol for creating modifying and releasing sessions of one or more participant...

Page 9: ...the device tracking the participant and outputting the best picture Auto Framing With the real time face detection and position tracking the auto framing feature can automatically adjust the camera a...

Page 10: ...n of the WPP20 Whiteboard Note Toolbar Receiving Shared Whiteboard or Content Initiating Whiteboard Sharing on WPP20 Saving the Content or Whiteboard Picture Locally via WPP20 Local Screen Layout The...

Page 11: ...till available CPW90 BT 2 Connected via built in Bluetooth VCM34 4 Cascaded Star topology connection via PoE Switch VCM38 8 Cascaded Star topology connection via PoE Switch CP960 1 CP960 needs to be a...

Page 12: ...WF50 1 For Miracast VCR11 Unlimited Old Type Remote Control VCR20 Unlimited New Type Remote Control Dect USB Dongle 1 One DD10 can connect four Dect microphones CTP20 4 When connect more than one CTP2...

Page 13: ...P20 you need to connect to an external PoE switch CTP18 4 When connect more than one CTP18 you need to connect to an external PoE switch VCH50 Other Accessories VCH51 1 3 Compatibility of VC880 and ac...

Page 14: ...accessories Device Accessories Max Qty Note VCC22 UVC84 8 Connected via VCH port Video Device Third party cameras 1 Connected via HDMI In Port It only supports 8 UVC84 VCC22 when connected a 3 rd par...

Page 15: ...a USB Dongle DD10 to use CPW90 BT 2 Connected via built in Bluetooth VCM34 2 Cascaded Star topology connection via PoE Switch VCM38 1 Cascaded Star topology connection via PoE Switch CP960 1 CP960 ne...

Page 16: ...in speaker Sound playback device Built in speaker Video display TV HDMI VCS device VC210 Pickup device VCM34 array microphone CP960 conference phone Sound playback device TV HDMI Video display TV HDMI...

Page 17: ...projector VCS device MeetingEye600 Pickup device 10 VCM34 array microphones Sound playback device TV HDMI Video device Built in camera of MeetingEye 600 Video display TV HDMI or projector Meeting room...

Page 18: ...kly use your video conferencing system Before you set up and use the phone check with your system administrator that the IP network is ready for phone configuration and read the Quick Start Guide in t...

Page 19: ...ystem or put the system to sleep Press it to power on the system when the system is shut down but not powered off 6 Off hook Key Go to the Pre dialing screen place a call or answer a call 7 Back Key R...

Page 20: ...video and audio 3 Layout Key Adjust the layout during a video call 4 Custom Key Customize the key function You can configure this key as the Presentation the Input the ScreenShot the Mute or Preset k...

Page 21: ...key Return to the previous menu 14 Off hook Key Go to the Pre dialing screen place a call or answer a call 15 Delete Key Delete the text Delete one character at a time Long press to delete all charact...

Page 22: ...nitiate conferences 6 Phone Go to the Dialing and Directory screen 7 Conference Schedule When you register a YMS account you can view the ongoing or upcoming conference 8 Status Icon The status icons...

Page 23: ...f the connected devices is displayed in the bottom right corner A SIP account is registered An H 323 account is registered A YMS account is registered A PSTN account is registered Log into StarLeaf Zo...

Page 24: ...ed calls Cloud platform Received calls H 323 account SIP account IP Call Received calls Cloud platform Missed calls H 323 account SIP account IP Call Missed calls Cloud platform Local directory YMS co...

Page 25: ...is enabled for your account Select Meeting Now Meeting Now When the Meet Now conference has started you can invite other participants to join the conference or participants can join the conference by...

Page 26: ...ID to join the conferences created by others or VMRs You can get the conference ID and password or other conference information from the conference members If you register a YMS account you can go to...

Page 27: ...ver domain name server IP address to join the conference For example you can dial 65698 888888 10 121 0 108 You can also join the conference by If the conference requires no password You can select Mo...

Page 28: ...vite participants Remove participants Apply for speaking View the message list View the message list Leave the conference Leave the conference End the conference Inviting Participants Any participants...

Page 29: ...ep going For other conference members press the Hang up key Ending Conferences Only the moderator can end the conference and after the conference is ended all conference participants leave the confere...

Page 30: ...ed in small windows beside the PC content Changing the Local Screen Layout 1 In a call press OK to open Talk Menu and go to More Layout 2 Select the desired layout Calling This section is about call o...

Page 31: ...Calls from Call History You can place a call from the call history The call history includes missed calls placed calls and received calls 1 Go to History You also can select Join Meeting History 2 Pr...

Page 32: ...c Call Features 2 Enable Auto Answer Mute DND Do Not Disturb You can enable DND feature to reject incoming calls automatically All the rejected calls will be recorded to the missed call list To preven...

Page 33: ...1 On the Call screen scroll up or down to zoom the camera 2 Press the navigation key to adjust the angle of the camera Note If you are using the Talk Menu press the Return key to return the Call scree...

Page 34: ...n the idle screen go to More Setting Basic Camera 2 Enable Far Control Near Camera Related tasks Enabling Manual Camera Control When not in a Call Enabling Manual Camera Control When in a Call Camera...

Page 35: ...d select Edit to select the desired preset 3 Press Confirm Delete to delete preset Clear All Presets The video conferencing system in tracking mode cannot use the camera preset feature please turn off...

Page 36: ...please notify the administrator Content Sharing You can share the content on your computer when the system is idle or in a conference Only one content can be shared at a time and the content shared la...

Page 37: ...you need to share content under the English system please do one of the following You need to turn on wireless AP of the video conferencing system and connect the PC to the wireless AP of the video co...

Page 38: ...teboard via WPP20 you need to press the Presentation Button on the WPP20 Wireless Presentation Pod twice to end the content sharing Sharing Content via Apple Device Enable the wireless AP 1 Select Set...

Page 39: ...em from the pop up window The content on the Apple device is automatically projected to the system Note For more information about connecting to the wireless AP of the system contact your administrato...

Page 40: ...fore using Miracast wireless projecting make sure that your device supports Miracast Presentation and you have connected WF50 to the USB port on the VCS endpoint 1 Make sure you enable the wireless AP...

Page 41: ...ces you can simultaneously access multiple devices on the video conferencing system You can select the desired sharing method via remote control The switching method supports Wired Presentation Wirele...

Page 42: ...ring 42 Wired Presentation and Wireless Presentation Pod or AirPlay and Miracast Presentation Switching the connection between Wireless Presentation Pod AirPlay and Miracast Presentation 1 In idle scr...

Page 43: ...VCS endpoints and connected to the computer it can easily realize the wireless sharing screen of computer screen with whiteboard collaboration function And it can receive the whiteboard or shared con...

Page 44: ...ration data click Verification Acquiring code on the Yealink Wireless Presentation Pod software Enter the four digit authentication code in the security check box The authentication code is displayed...

Page 45: ...e the WPP20 collaboration you need to enter the four digit authentication code in the security check box before sharing the whiteboard The authentication code is displayed on the upper right of the di...

Page 46: ...e organizer is the moderator by default Their permissions are described as below Organizer Moderator Guest Invite participants Invite participants Mute unmute all participants Local mute unmute Turn o...

Page 47: ...ticipants 2 Tap Lock to lock the conference 3 If you need to unlock the conference tap Unlock Allowing Rejecting the Participant to Join the Conference If the conference is locked by the moderator the...

Page 48: ...f you are the moderator in a conference you can allow or reject the speaking application of the participant 1 On the Conference Control of WPP20 tap Participants 2 On the Conference Members page tap H...

Page 49: ...ly the moderator can end the conference and after the conference is ended all conference participants leave the conference Select End Call and select End meeting Recording Videos and Taking Screenshot...

Page 50: ...e 3 Press OK to open Talk Menu and go to More Now Recording to stop recording Recording Local Videos When not in a Call This feature is not applicable to MeetingEye 800 1 Insert the USB flash drive to...

Page 51: ...the local and cloud recording simultaneously Before recording the meeting to the local and cloud simultaneously you need to insert the USB flash drive into the third generation VCS device This featur...

Page 52: ...t key or the right key to view the previous or next screenshot Scroll up or down to zoom in or out the images Press Return Key to exit Viewing Local Recorded Videos 1 On the idle Screen go to More Fil...

Page 53: ...tings Basic General 2 Enable Key Tone Enabling Silent Mode If you enable the silent mode the speaker of your endpoint makes no sound Long press the Vol key to decrease the volume to the minimum Note W...

Page 54: ...t the endpoint to the PC 1 In a call press OK to open Talk Menu and go to More Input Choose The monitor display Camera and PC as the input source 2 Select the desired input source You can see the vide...

Page 55: ...ion Troubleshooting Reboot the System After you reboot the system the original system configuration will still be retained 1 In the idle screen press More 2 Press Settings Advanced System Settings 3 P...

Page 56: ...era is in the smart Tracking Mode Manually turn off the Tracking Mode Ensure that static images are not displayed for long periods Be aware that meetings that last more than an hour without much movem...

Page 57: ...essary ports on the firewall The password of the built in MCU Virtual Meeting Room is enabled Disable the password of the built in MCU Virtual Meeting Room Your monitor prompts Call Fail Busy Here Far...

Page 58: ...a PC to your system The PC is turned off Turn on the PC The VCH50 VCH51 video conferencing hub or WPP20 wireless presentation pod is broken Replace it You cannot share content The WPP20 wireless prese...

Page 59: ...trace route to troubleshoot network connectivity problems Checking the Network Using Ping Method The Ping method can help you check whether the system can be connected to the IP address of the remote...

Page 60: ...y DNS server Network Common NAT Public IP Address Public IP Address MAC Wi Fi Mac Address Machine ID WAN Port Status PC Port Status Mainframe Network AP Status wireless AP is enabled AP AP Name Securi...

Page 61: ...the reason The call statistics includes Bandwidth the received and the sent bandwidth Video the definition the codec the bandwidth the frame rate the jitter the packet and its loss rate The protocol u...

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