xii
167109-1CD
HW1482308
MS165
Customer Support Information
If you need assistance with any aspect of your MS165 system, please
contact Yaskawa Customer Support at the following 24-hour telephone
number:
For
routine
technical inquiries, you can also contact Yaskawa Customer
Support at the following e-mail address:
When using e-mail to contact Yaskawa Customer Support, please provide
a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please have the following information ready before you call Customer
Support:
Please use e-mail for
routine
inquiries only. If you have an
urgent or emergency need for service, replacement parts,
or information, you must contact Yaskawa Customer
Support at the telephone number shown above.
• System
MS165
• Primary Application
___________________________
• Controller
DX200
• Software Version
Access this information on the
Programming Pendant’s LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
• Robot Serial Number
Located on the robot data plate
• Robot Sales Order Number
Located on the DX200 controller
data plate
(937) 847-3200
12 of 100
