Yamaha REVOLABS FLX UC 1000 Installation And Operation Manual Download | Manualshive

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Appendix

Known Issues

This section includes the known issues with Build 162 of the FLX UC 1000.

1. Call control (i.e. call hang up and answer) not supported for Skype version

6.22 or higher.

2. Call control (i.e. call hang up and answer) not supported for Go To Meeting

version 7.1 or higher. Currently supported version is 6.4.12.

3. When using Vidyo Version 3.5.0 and end the call by touching the hang up

cap touch button on the device, and the hang up button is pressed more

than once, the application will display a blank window, and the application

will need to be closed before the application will start working again.

Additional items will be added as identified.

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Summary of Contents for REVOLABS FLX UC 1000

Page 1: ...1 REVOLABS FLX UC 1000 REVOLABS FLX UC 1500 Installation and Operation Guide Models 10 FLXUC1000 10 FLXUC1500 IP USB Conference Phone ...

Page 2: ...ent may be reproduced in any form or by any means without express written permission from Yamaha UC Inc Product specifications are subject to change without notice Revolabs FLX UC 1000 Revolabs FLX UC 1500 Installation and Operation Guide SEPTEMBER 2018 Rev 2 1 0 ...

Page 3: ...Dialing a Number 25 Redialing a Number 25 Dialing a Contact 25 Making a call while another call is already active 26 Answering an Incoming Call 26 Ignoring an Incoming Call 26 Hanging Up a Call 26 Using USB Audio on the FLX UC 1000 26 Setting up a Conference Call 27 Using Do Not Disturb 27 Configuring the FLX UC 1000 for your VoIP Network 28 Through the Dialer 28 Through Web User Interface 28 Thro...

Page 4: ...EE Notification 38 Appendix 39 Known Issues 39 Optimal Audio Performance for Windows 40 Troubleshooting 41 Reboot 41 Restore Factory Defaults 41 Cannot Access Web User Interface 41 Can t find language menu because the device is in the wrong language 42 USB Audio call Answering and Hang Up not working 42 Tested Call Managers 43 Specific Call Manager Configuration 44 3CX Phone System 44 Digium Aster...

Page 5: ...g Started with the FLX UC 1000 Assembling the FLX UC 1000 The box of the FLX UC 1000 includes 1 Base Unit 1 Dialer with connected cable 1 Ethernet Cable and 1 USB cable Remove all these items from the packaging ...

Page 6: ...re removed from the packaging turn the base unit upside down On the bottom of the base unit there are two areas where you can connect cables to the base unit The area pictured in the figure below is where the USB and Ethernet cables are connected ...

Page 7: ...7 The area pictured in the figure below is the port for the dialer cable labeled Dialer Only Take the dialer cable and push that cable connector into the Dialer Only hole until it clicks into place ...

Page 8: ...low Connect one end of the Ethernet cable into the network connection port on the bottom of the unit It s characterized by the icon displayed below Press until it clicks into place Connect the other end of the Ethernet cable into a jack providing PoE or a PoE adapter If the cable needs to be removed from the FLX UC 1000 depress the plastic lever on the connection to the FLX UC 1000 and pull the ca...

Page 9: ...to the connector identified by the icon in the figure below Connect the other end of the cable to the USB port on the computer that will be used with the FLX UC 1000 for third party softphone webinar or conferencing applications The computer may detect new driver software and install it wait until the install has succeeded before continuing Once this is complete a white USB symbol should appear in...

Page 10: ... display the call status During a call these LEDs will be green when the system is unmuted and red when the system is muted When not in a call the lights can be configured for an idle color with options of solid amber solid green or unlit By default the idle color will be selected as unlit On the bottom of the base unit there are three ports for connecting up the system a port for the dialer cable...

Page 11: ... Buttons Volume Control Located on the Right Side Quick Keys The Menu button brings up the Menu interface While in any menu pressing the menu button will bring you back to the home screen The Redial button opens the recent calls menu The green Answer Call Button answers an incoming call and can also be used to open the dialer menu The red Hang Up Call Button can be used to hang up or end an existi...

Page 12: ...menus When entering contact names and the use of letters are required the keypad can be used for this The first time the key is pressed it will type a lowercased version of the first letter next to that number Pressing again quickly will change that letter to the next letter and so on The first cycle through the letters that number can type will be lowercase then the number then the same letters u...

Page 13: ...row keys are used to change the value in the slider Located near the directional keys are the volume control and mute buttons Similar to the base the system volume can be increased or decreased using the volume up and volume buttons and the system can be muted using the mute button on the dialer The mute unmute button only applies during an active call It is not applied to the device when a call i...

Page 14: ...e Getting Started section of the manual there are a series of screens on the dialer The details of those screens are indicated in this section Home Screen When the device is powered on the device will display the home screen This screen is characterized by the Revolabs Logo or customer specific logo in the center of the screen On the home screen there are three key areas to note a quick reference ...

Page 15: ...pens the Dialer Menu DnD Toggles Do not Disturb mode Contacts Opens the Contacts Menu When the system is idle this screen will display the Revolabs Logo The empty screen space over the logo is where call in progress information is displayed VoIP Calls of which this system supports 2 simultaneous calls will take up the top two third of the screen in two bars USB Audio when configured for Always On ...

Page 16: ...rresponding to the options will open the appropriate submenu Using the Back button will bring the user back to the Home Screen Dialer Submenu This screen can be used to dial a VoIP call There will be a highlighted box with the word Number The keypad can be used to dial a phone number and the numbers will be displayed after the word Number The Soft Keys available on this screen are Dial Attempts to...

Page 17: ...saved to contacts deleted or redialed Contacts This submenu contains the contacts list for the phone New contacts can be added from this menu or saved from recent calls The list can be traversed by using the up and down arrow keys An existing contact can be dialed using the dial button or the green call quick key The contact can also be deleted from this menu An existing contact can be edited or v...

Page 18: ...iders go from 0 17 The Ringer Volume slider plays a test tone for every number change The Speaker Volume slider does not Ring Selection opens a menu where ring tones can be selected You can test the ringtones before selecting in this menu by using the Play button at the bottom of the screen Speaker EQ opens a menu where Voice Enhance Bass Boost or Treble Boost can be selected Advanced Audio opens ...

Page 19: ...ng Recent Call data can be turned on or off Turning off Recent Calls brings up a popup asking Do you want to clear the recent call list If Yes is selected all call data on the device will be deleted and there will be nothing saved on the device until Recent Calls is re enabled If No is selected the call data is saved but no new call data is added and the call data cannot be accessed until Recent C...

Page 20: ...on the screen will save your changes Clicking to another page or reloading the page you are all will require all not saved information to be re entered The Logout button is in the upper right hand corner of the page in the white bar To prevent your log in session from timing out check the Stay Logged In option under the password bar on the login screen Please note that the computer will not log ou...

Page 21: ... Access must be reactivated through the Admin Setting menu on the Dialer Toggling call history off will bring up a popup asking if the existing call history should be deleted when the submit button is clicked to save changes Idle LED settings change the color the lights on the base will hold while a call is not active The Brightness slider goes from 1 15 Backlight timeout sets the time the dialer ...

Page 22: ...to Answer means that the phone will answer every incoming call without user input This is mostly useful for testing purposes and not recommended for long term use The Voicemail number can be typed into the box below the Voicemail header Maximum call duration can be typed into this box and longer calls will be cut off Setting a max duration of 0 or blank will make it so there is no maximum call dur...

Page 23: ...n of the NAT settings for the FLX UC 1000 and SRTP and RTP settings for security Transport protocol information for SIP messages as well as QoS configuration is available in this page Tools Update This screen allows the user to upgrade the device firmware for the FLX UC 1000 Download the file from the Yamaha website and either drag this upgrade file from its folder into the box on the screen the o...

Page 24: ...ating to it on your computer then clicking Import Contacts Configuration Configurations can be exported or imported through this screen System defaults can be restored by selecting which defaults to apply settings to overwrite then clicking the Reset Defaults button Logs On this page logs can be downloaded and logging can be toggled between a normal and more detailed mode ...

Page 25: ...the Clear button to empty the whole number and start again Redialing a Number From the home screen enter the Recent Calls using the Calls button at the bottom of the screen or the redial button to the left of the screen From the Main Menu select the Recents menu with the arrow keys or press the number 2 Select the Recent call with the up and down arrow keys then use the Dial button at the bottom o...

Page 26: ...press the Ignore button Hanging Up a Call Pressing the red hang up button will hang up on your ongoing call Using USB Audio on the FLX UC 1000 Using the Web UI or the Admin settings for USB Audio on the Dialer configure the system for USB Audio by selecting Always On or User Determined If USB Audio is not to be used select Always Off If User Determined is selected turn on USB Audio from the home p...

Page 27: ...arate the conference call hit the Split button at the bottom of the screen while selecting the conference call This will split the conference and put all the calls on hold Select the call you wish to switch to and press Resume to activate it NOTE Hanging up on a conference call you are hosting will hang up on the connection between the three calls The conference will not continue after you leave H...

Page 28: ...ioning server with Option 66 Through the Dialer Access the Main Menu Settings Admin Settings VoIP Settings from the Dialer The default password to Admin Settings is 7386 If you ve changed the password to access the Web UI the same password applies to the Admin Settings menu Select each configuration item and use the Edit button at the bottom of the screen to edit the item After filling out the nec...

Page 29: ...hould be http server address Configuration files and firmware files should be placed under http server document root directory 4 When provisioning through FTP the option 66 string specified on the DHCP server should be ftp server address user username pass password where username and password should be replaced by the FTP server username and password respectively Configuration file and firmware fi...

Page 30: ...ing num voip busy forwarding 0 voip busy forwarding num voip noanswer forwarding 0 voip noanswer forwarding num voip noanswer delay voip do not disturb 0 audio all mic mute 0 audio start mute 0 audio aux in 0 audio aux in level 0 audio aux out 0 audio aux out level 0 audio output level 0 audio speaker volume 0 audio ringer volume 0 audio ring tone 0 audio eq 0 audio high pass filter 0 audio low pa...

Page 31: ... voip turn user voip turn passwd voip turn tcp 0 voip set qos 0 voip codec1 0 voip codec2 0 voip codec3 0 voip codec4 0 voip quality 0 voip ptime 0 voip no vad 0 voip jb max size 0 voip auto answer 0 voip duration 0 voip mwi 0 voip always forwarding 0 voip always forwarding num voip busy forwarding 0 voip busy forwarding num voip noanswer forwarding 0 voip noanswer forwarding num voip noanswer del...

Page 32: ... sys power saving mode 0 sys ftp srv1 sys ftp srv2 net dhcp 1 net ip net mac net subnet net gateway net domain net dns1 net dns2 net ip v6 net mac v6 net subnet v6 net gateway v6 net domain v6 net dns1 v6 net dns2 v6 net vlan 0 net vlan id net ntp1 net ntp2 net ntp3 net ntp4 display contrast 0 display brightness 0 display backlight time 0 provisioning ...

Page 33: ... 10 115 X Lite 4 7 1 Broadsoft UC One 21 0 0 158 Installation Third Party Application Configuration For Windows 1 Download firmware bundle from the https uc yamaha com resources support 2 Navigate to Start Programs Revolabs FLX UC Device Manager and open the application 3 Connect the FLX UC 1000 to the PC Device drivers should be installed when the unit is connected to the computer 4 Click on Sett...

Page 34: ...ed drag the FLX UC Device Manager to the Applications folder 4 Connect the FLX UC 1000 to the computer Device drivers should be installed when the unit is connected 5 Click on Preferences and select the application from the drop down menu that you plan to use Note Call hang up and answer for the FLX UC 1000 on a Google Chromebook will be available in a future release ...

Page 35: ...000 Device Firmware From the Web Interface Refer to this section in the manual to upgrade the device firmware via the web UI From the Provisioning Server Refer to this section in the manual to upgrade the device using Option 66 ...

Page 36: ...lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by t...

Page 37: ...lisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Notice to European Customers Declare that for the hereinafter mentioned product model numbers the presumption of conformity with the applicable essential requirements has been approved in accordance with the Electromagnetic Compatibility EMC Directive ...

Page 38: ...cates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help conserve natural resources and ensure th...

Page 39: ...wer not supported for Go To Meeting version 7 1 or higher Currently supported version is 6 4 12 3 When using Vidyo Version 3 5 0 and end the call by touching the hang up cap touch button on the device and the hang up button is pressed more than once the application will display a blank window and the application will need to be closed before the application will start working again Additional item...

Page 40: ...ements tab 14 Click on the Disable all enhancements box 15 Click on the Advanced tab 16 Click the down arrow in the format box 17 Select 24 bit 48000 Hz Studio Quality 18 Click Test you should hear the test jingle 19 Click Apply then OK 20 Click the Recording tab 21 Right click on the Revolabs Digital Audio Device 22 Select Set as Default Device from the pull down menu 23 Right click on the Revola...

Page 41: ... wish to reset then select the Reset button at the bottom of the screen From the Web UI open the Configuration menu by hovering over the Tools icon Scroll down to the bottom of the page under the header Reset Defaults Select the sections you wish to reset then click the Reset Defaults button on the right side of the page Cannot Access Web User Interface Check that the IP Address being used is corr...

Page 42: ...ng to use is supported by the current FLX UC 1000 Device Manager The current list is as follows Broadsoft UC One Cisco IP Communicator Cisco Jabber GoToMeeting Microsoft Lync Skype WebEx X Lite Vidyo FaceTime If the program is not supported by the Device Manager the call answering and hang up features will not work If the program is supported then the Device Manager may be out of date Close the Ma...

Page 43: ... has tested explicitly with the following IP PBXs Configuration information for the UC 1000 and these call managers are provided in this appendix VoIP Provider Platform name 3CX 3CX Phone System Digium Asterisk BE Avaya IP Office Broadsoft BroadWorks Cisco Unified Communication Manager Junction Networks OnSIP Hosted PBX ...

Page 44: ...C 1000 Call Manager Registrar 3CX server IP address VoIP Realm Username User Defined Password User Defined User ID User Defined Digium Asterisk BE FLX UC 1000 Call Manager Registrar Asterisk server IP address VoIP Realm Username User Defined Password User Defined User ID User Defined Avaya IP Office FLX UC 1000 Call Manager Registrar Avaya server IP address VoIP Realm Avaya server IP address same ...

Page 45: ...adsoft Server Verify on Server Web Page Cisco Unified Communication Manager FLX UC 1000 Call Manager Registrar CUCM IP address VoIP Realm ccmsipline Username User Defined Password User Defined User ID User Defined Junction Networks OnSip Hosted PBX FLX UC 1000 Call Manager Registrar Domain VoIP Realm Outbound Proxy Domain Username Defined by OnSip Server AuthUsername_username Password Defined by O...

Page 46: ...MA 01776 USA 1 800 326 1088 uc sales music yamaha com Yamaha UC EMEA 190 High Street Tonbridge Kent TN9 1BE UK 44 0 1732 366535 uc salesemea music yamaha com Yamaha UC APAC 852 8108 8820 uc salesapac music yamaha com Revolabs FLX UC 1000 Revolabs FLX UC1500 Installation and Operation Guide SEPTEMBER 2018 Rev 2 1 0 ...

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