Consumer information
10-5
10
WARRANTY QUESTIONS AND ANSWERS
CUSTOMER SERVICE
CHANGE OF ADDRESS
YAMAHA MOTOR CORPORATION U.S.A.
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 6555
Cypress, California 90630
YAMAHA MOTOR CORPORATION, U.S.A.
1270 Chastain Road
Kennesaw, GA 30144
Attention: Warranty Department
If your machine requires warranty service, you must take it to any authorized Yamaha Motorcycle dealer within the continental United States.
Be sure to bring your warranty registration card or other valid proof of the original date of purchase. If a question or problem arises regarding
warranty, first contact the owner of the dealership. Since all warranty matters are handled at the dealer level, this person is in the best
position to help you. IF you are still not satisfied and require additional assistance, please write.
When contacting Yamaha Motor Corporation, U.S.A. don’t forget to include any important information such as names, addresses, model, VIN
(vehicle identification number), dates, and receipts.
The federal government requires each manufacturer of a motor vehicle to maintain a complete, up-to-date list of all first purchasers against
the possibility of a safety-related defect and recall. This list is compiled from the purchase registrations sent to Yamaha Motor Corporation,
U.S.A. by the selling dealer at the time of your purchase.
If you should move after you have purchased your new motorcycle, please advise us of your new address by sending a postcard listing your
motorcycle model name, VIN number, dealer number (or dealer’s name) as it is shown on your warranty card, your name and new mailing
address. Mail to:
This will ensure that Yamaha Motor Corporation, U.S.A. has an up-to-date registration record in accordance with federal law.
Q. What costs are my responsibility during the warranty period?
A. The customer’s responsibility includes all costs of normal maintenance services, non warranty repairs, accident and collision damages,
and oil, oil filters, air filters, spark plugs, and brake shoes.
Q. Is the warranty transferable to second owners?
A. Yes. The remainder of the existing warranty can be transferred upon request. The unit has to be inspected and re-registered by an
authorized Yamaha Motorcycle dealer for the policy to remain effective.
Q. What responsibility does my dealer have under this warranty?
A. Each Yamaha Motorcycle dealer is expected to:
1. Completely set up every new machine before sale.
2. Explain the operation, maintenance, and warranty requirements to your satisfaction at the time or sale, and upon your request at any
later date.
3. Each Yamaha Motorcycle dealer is held responsible for his setup, service and warranty repair work.
Q. What are some examples of “abnormal” strain, neglect, or abuse?
A. These terms are general and overlap each other in areas. Specific examples include: Running the machine out of oil, sustained high-rpm,
full-throttle, operating the machine with a broken or damaged part which causes another part to fail, damage or failure due to improper or
careless transportation and or tie down. If you have any specific questions on operation or maintenance, please contact your dealer for
advice.
Q. Does the warranty cover incidental costs such as towing or transportation due to a failure?
A. No. The warranty is limited to repair of the machine itself.
Q. May I perform any or all of the recommended maintenance shown in the Owner’s Manual instead of having the dealer do them?
A. Yes, if you are a qualified mechanic and follow the procedures specified in the Owner’s and Service Manual. We do recommend, however,
that items requiring special tools or equipment be done by Yamaha Motorcycle dealer.
Q. Will the warranty be void or cancelled if I do not operate or maintain my new motorcycle exactly as specified in the Owner’s Manual?
A. No. The warranty on a new motorcycle cannot be “voided” or “cancelled.”
However, if a particular failure is caused by operation or
maintenance other than as shown in the Owner’s Manual, that failure may not be covered under warranty.
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