TROUBLESHOOTING
50
En
The following messages appear on the TV screen in case the disc you tried to play back is not appropriate or the
operation is not correct.
Cannot download
BD-Live contents.
Incorrect cable connections.
Connect the Network cable properly.
Incorrect USB device connections.
Connect the USB memory device properly. Check
that the USB memory device is connected to the
USB port of this unit.
The BD disc does not support BD-Live.
Check if the BD disc supports BD-Live.
—
The network setting is incorrect.
Check the setting for [Internet Connection].
The USB memory device is not
compatible.
Connect the USB memory device formatted in
FAT16 or FAT32.
There is insufficient free space on the
USB memory device.
It is recommended to connect the USB memory
device with at least 2 GB of free space. If there is not
enough free space, format the USB memory device.
Refer to the supplied user’s manual of the disc or
consult the disc manufacturer.
—
Cannot detect the
DLNA server.
Incorrect cable connections.
Connect the network cable properly.
The connected equipment is turned off.
Turn on the connected equipment, such as the
broadband router or the server.
—
The access point of this unit and the
server are not the same.
Confirm this unit and the server are connected to the
same access point.
—
The network setting is incorrect.
Set the proper value(s) in the network setting. Refer
to “Network”.
The DLNA server does not permit this
unit.
Depending on the DLNA server, this unit may need
to be permitted from the server.
—
Cannot play the file
on the home network
server.
The file is not supported by this unit.
Make sure the file is playable.
The DLNA setting is incorrect.
Check your DLNA server’s setting.
The playback and operating quality may be affected
by your home network condition.
—
Messages on the screen
Error message
Cause
Remedy
Page
Unsupported File
The file is not supported by this unit.
Refer to “Types of discs/files that can be used with
this unit”.
Wrong region code!
The disc is an incompatible region code.
Refer to “Region management information”.
Network has FAILED.
This unit cannot be connected to the
network.
Check connection and Network setting.
Network is OK, proxy
has FAILED.
This unit cannot be connected to the
proxy server.
Refer to “[Proxy Setting]”.
BD-Live connection
is prohibited in
SETUP menu.
BD-Live connection is prohibited.
Refer to “[BD-Live Connection]”.
No valid upgrade file
is found!
The upgrade file cannot be found.
Check if the upgrade file is in the appropriate folder.
—
Upgrade has failed
for some reason!
Upgrade is failed.
Check if the upgrade file is corrupted or unreadable.
—
Problem
Cause
Remedy
Page
