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Troubleshooting
Power-related
The power LED will not light up
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Is the power of this product turned on?
The LED will not light up if this product is not turned on.
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This product must be supplied power from the included AC adapter. Connect the included AC adapter
to the [12V] DC jack on the rear panel.
The power LED is flashing, or lights only intermittently
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There might be a problem with the power supply.
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The LED flashes when there is some kind of problem with the power supply. Connect the included AC
adapter to the [12V] DC jack on the rear panel.
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Are you using the appropriate USB cable?
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Make sure to use the included USB cable.
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For iPads/iPhones with a Lightning connector: an Apple Lightning to USB 3 Camera Adapter and a
commercially available USB-A to USB-C cable is required.
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Troubleshooting > Power-related