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Help / FAQs
1) Problem: The Roadcam is unable to take pictures and record videos.
Solution: Check if the MicroSD card has enough space and lock it.
2) Problem: The Roadcam stops automatically when it is recording a
video.
Solution: Because HD video data takes a lot of space, please use a
high-speed MicroSD card compatible with SDHC, high-speed
MicroSD cards will have a C10 logo.
3) Problem: During the playback of pictures and videos, a “file error”
message prompts.
Solution: When a MicroSD card storage error or incomplete file
occurred, please use the camera’s “format” function to
reformat the MicroSD card.
4) Problem: The image looks foggy.
Solution: Please check whether there is dirt or fingerprints on the lens.
Clean the lens using lens cleaner or lens wiper before using.
5) Problem: The image looks too dark.
Solution: If the Roadcam captures an image that is too dark, adjust the
exposure level to your desired brightness.
Note:
The Roadcam is designed to follow the vehicle running for a long
time. The built-in battery is only designed for storing documents when
the vehicle’s engine is off. The working time of the fixed battery is limited.
Please connect the Roadcam to the vehicle’s on-board power supply in
daily use.
Camera Reset:
If the Roadcam is involved in an accident and requires
reset, simply hold the power button for 5 secs to power off, and then press
the power button to turn on the Roadcam.
