Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
8
Copyright © Xybix Systems, Inc.
March 2019
WELCOME TO YOUR XYBIX FURNITURE
Customer Receiving Responsibilities
Very few items we ship every year are damaged; however, occasional damage does occur. If there is a
problem with a shipment, it will save all parties time and money if these procedures are followed carefully, as
many items shipped are heavy and are shipped by common carrier (truck). Your help is greatly appreciated.
DO NOT LET THE TRUCK DRIVER INTIMIDATE YOU OR PREVENT YOU FROM CHECKING FOR HIDDEN
DAMAGE. IF THEY TRY TO DO THIS, CALL US (303-683-5656) ON THE PHONE AND PUT THE DRIVER
ON THE PHONE LINE.
PLEASE NOTE: THE DISCOVERY OF HIDDEN DAMAGE IS YOUR RESPONSIBILITY AND MUST BE
DONE AT THE TIME OF DELIVERY!
OPEN
the shipment and
INSPECT
the shipment while the truck driver is there. Check for hidden damage
regardless of whether or not the shipment appears in good condition. If you do not check for hidden damage
and mark it on the bill of lading, you will be responsible for any damage.
IT IS YOUR RESPONSIBILITY TO BE AT THE DELIVERY LOCATION OR HAVE SOMEONE THERE TO
UNLOAD AND SIGN FOR THE SHIPMENT AT THE TIME THE TRUCKING COMPANY SAYS THEY WILL
BE THERE. IF THERE IS VISIBLE DAMAGE, DO NOT UNLOAD THE SHIPMENT WITHOUT CALLING
XYBIX FIRST.
Open all boxes and containers and let us know the extent of any damage. If a part needs to be replaced we
may have you keep the shipment and replace the part at your option.
* You may be instructed to refuse
severely damaged items, and make note of damage on the bill of lading.
While most truck drivers are helpful and will try to accommodate you, again remember, that they do not
have to help you unload the freight unless you have paid for and made previous arrangements for a lift
gate.
They have to be courteous and allow you to inspect the merchandise. You can be courteous to them by
unloading the shipment in a timely manner.
While shipping damage is never the consignee’s (customer’s fault), we request that you allow us to
offer a reasonable solution on minor damage as opposed to complete product replacement or refund
as most items are shipped by truck with a large freight cost. If there is hidden damage and you sign for
and accept the shipment, describe the damage in detail and write it on the bill of lading.
If the item has major damage and cannot be repaired, and/or it has been damaged severely and you do not
want it repaired and you simply want a new product, refuse the item and we will ship you out a new product.
If an item is refused because of damage, make the truck driver note the specific damage on the bill of lading,
just as you would if you had accepted it. If you are refusing the item, again, make sure you do so before it is
unloaded from the truck and before the trucking company leaves. If a shipment is unloaded and you decide to
return it for any reason, then you will be responsible for return shipping cost.
If you are refusing a shipment because of damage, call Xybix at 800-788-810 while the trucking company is
there, and ask for someone that can help you with a freight claim on an order you just received from us. We
will assist you before the truck leaves, in case we need any additional information.