Failure
Questions
Questions
Questions
Solution
Action
Further Action
Steps
1
No Display-no
power
Is the control box
/transformer
connected to
working power
outlet?
Are the leg motor
cables properly
connected to the
control box
(Insufficient plug
contact)?
Is the hand control
connected at the
Control Box? When
pulling on Hand
Controller cable,
are the colored
wires exposed?
If all connections
are good, then
unplug from power
for minimum 10 sec
and re-plug
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
2
Hand control
beeps when
pressing a
button
Are the leg
motor cables
properly
connected to
the control box
(Insufficient plug
contact)?
Check for poor
connections on
Extension Cables
If all connections
are good, then
unplug from power
for minimum 10 sec
and replug
Reset Control Box
according to the
Trouble Shooting
instructions
EMail Customer
Service and
reference failure
line number
3
Handset shows
“E”
Does the work
surface move up
or down?
When pulling on
Hand Controller
cable, are the
colored wires
exposed?
If all connections
are good, then
unplug from power
for minimum 10 sec
and replug
Turn power off-
open Hand
Controller by
removing screws-
place cable
connection in strain
relief
Handset still
shows “E”Replace
handset EMail
Customer Service
and reference fail-
ure line number
4
Intermittent
hand control
operation
Is the hard wired
connection to
the hand control
loose?
If you push the
wires towards the
hand control and
it works this is an
internal short.
Replace handset
EMail Customer
Service and
reference failure
line number
5
Table leans to
one side, after/
during
movement
If solution causes
the table to
become more out
of level-STOP-and
contact Customer
Service
Is there an
obstruction or
overload?
Are the leg motor
cables properly
connected to the
control box
(Insufficient plug
contact)?
If all connections
are good, then
unplug from power
for minimum 10 sec
and re-plug
Remove overload/
obstruction -Reset
Email Customer
Service and
reference failure
line number
6
Table moves 2
inches in
opposite
direction while
moving
Are there any
obstacles in the
movement path?
Remove obstacle
Email Customer
Service and
reference failure
line number
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
27
Copyright © Xybix Systems, Inc.
March 2019
WELCOME TO YOUR XYBIX FURNITURE
Failure
Questions
Questions
Questions
Solution
Action
Further Action
Steps
7
While resetting,
only one leg
moves, no
function
afterwards
If solution causes
the table to
become more out
of level-STOP-and
contact Customer
Service
Are the leg motor
cables properly
connected to the
control box
(Insufficient plug
contact)?
If all connections
are good, then
unplug from power
for minimum 10 sec
and re-plug
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
8
Beep on key-
press
If all connections
are good, then
unplug from power
for minimum 10 sec
and re-plug
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
9
After reset, no
movement pos-
sible
Are the leg motor
cables properly
connected to the
control box?
(Insufficient plug
contact)
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
10
No reset pos-
sible
Is the control box /
transformer
connected to
working power
outlet?
Are the leg motor
cables properly
connected to the
control box
(Insufficient plug
contact)?
Is the hand control
connected?
If all connections
are good, then
unplug from power
for minimum 10 sec
and re-plug
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
11
Legs stop while
performing reset
procedure
Are the leg motor
cables properly
connected to the
control box?
(Insufficient plug
contact)
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
12
Handset shows
an ERROR code
“A64”-Reset
“A6F”-Check for
obstructions in
movement. Check
motor cables. Reset.
“Hot”-The LogicS
control unit is fitted
with overheating
protection.
Overheating has
caused the unit to
stop.
Consult ERROR
code list-If code is
not in list, contact
Customer Service
Reset Control Box
according to the
Trouble Shooting
instructions
Email Customer
Service and
reference failure
line number
13
Control Box
clicks & Console
does not move
Are the leg motor
cables properly
connected to the
control box?
(Insufficient plug
contact)