11
TROUBLESHOOTING GUIDE
Symptom
Possible Problem
Solution
No Charging
AC Adaptor is not plugged
into a wall outlet or the
connector is not plugged
into the power supply jack
on the back of the unit.
Plug the AC adaptor into a wall outlet and plug
the connector into the supply jack on the unit.
Wall outlet is not
functioning.
Plug another device into the same outlet to
confirm the outlet is working.
Computer USB port is not
functioning.
Make sure your computer power is turned on
and try another USB port.
No Sound
Speaker batteries are dead
Recharge the speaker batteries
Bluetooth speaker is not
linked with the mobile
phone
Go through “Bluetooth Operations” process to
link the speakers.
Speaker placement out of
range
Relocate the speaker within Bluetooth
operating range
Volume set too low
Press the button to turn the sound
level up.
Sound is
distorted.
Volume level is set too high. Decrease the volume.
Sound source is distorted.
If the mobile-phone original sound source is of
poor quality, distortion and noise are easily
noticed with high-power speakers. Try a
different audio source such as a music CD.
If you are using an external sound source like
older generation of iPod, try reducing the
output volume on the device itself. Also try
turning bass boost OFF or change the EQ
setting.
Unit gets warm
after extended
play at high
volume.
This is normal.
Turn the unit off for a period of time or lower
volume.
