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Please make sure all anti-virus software has been shut down before install
the driver. The PC may show a threat alert and please set it as trusted.
Q3: I tried to connect KC501 to my tablet, but it shows not
connected.
A3: Try checking following this order:
a) Check USB cables. Please check A1 for details.
b) Please go to EEPROM Adapter – Read KC501 firmware
and take screenshots of the results, then send it to Xtool
aftersales services.
c) If it still shows not connected, check the conditions on
USB sockets for both devices.
d) Or try install KC501 Studio first and see if the KC501 can
be recognized by PC.
Q4: I connected the KC501 to the device, but it shows “The device
bounded by (other S/N)” when programming.
A4: This KC501 has already been used on other devices. Please
find a PC, then contact Xtool aftersales services.
Q5: I was using KC501 on supported Xtool tablets, but it showed
“Hardware not supported”.
A5: Make sure you have downloaded “IMMOBILIZER-KC501LIB”
in the updates.
