36
4 T
ROUBLESHOOTING
Here we will point out some of the common issues when using
KC501 and how to check or solve by yourself.
Q1: The lights on the device glows dimly.
A1: Try checking following this order:
a) Check USB cables. Make sure you are using original
cables from KC501.
b) Connect the KC501 with 12V power supply and check
the status of the lights.
c) Check the conditions on the USB socket on both
tablets/PCs and KC501, see if it was damaged.
Q2: I connect my KC501 to PCs or laptops, but it gets no response.
A2: Before you connect to PC, make sure you have already
installed KC501 Studio.
Then try checking following this order:
a) Check the lights on KC501. If it is not glowing or glowing
dimly, please check Q1.
b) Call out the device manager on your PC. Check the USB
ports and see if KC501 is shown on your PC.
c) If you find that the device is not loaded properly, please
shut KC501 Studio down, disconnect KC501, open file
explorer, find where you installed KC501 Studio
(normally C:\Program Files (x86)\Xtooltech\KC501Studio),
open “drivers” folder and select the driver for your PC
settings.
