XtendLan TC-60xL, User Manual

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Q4. After clicking “Connect”, the Logging interface is shown, but the terminal failed to log onto the
desktop of operation system.
This is caused by the improper settings of account rights, and you need to set up an account for each
user. Please follow these steps to tackle this issue:
(1) Please make sure that the user’s account is “administrator” or “remote user” type. Please go to
“Help” of Windows on how to setup account rights. In Windows2003, you can do like this: right click
“My Computer” > “ Manage”, go to “Local Users and Groups” under “System Tools”, choose
“Groups”, right click “Administrators” or “Remote Desktop Users”, and then choose “Add to group”.
Add those accounts as needed into this group.
(2) Make sure that each remote account has its own password. An account without password will
not be allowed to make remote connection.
Q5. When connecting to the Host, a message prompting up stating that other user has to log off
before you can log on, or that it has exceeded the number limit of users logging on.
(1) On the Host PC, click “run”, input “cmd” and when the DOS windows comes up, type in: sc query
MultiuserServer. The status of MultiuserServer should be running. If not, please follow the steps in
Q3(2) to enable it.
(2) After the steps, go to the DOS windows again and type in “sc query MultiuserDriver” to see its
status. If it is running, restart the Host PC. If it is not running, this means there is some error in the
installation of NetPoint. In this case, you may need to follow the steps in Q1 to uninstall and then re-
install NetPoint.
Q6. The terminal has logged onto the Host successfully, but it’s running very slow.
(1) First of all, please check the configuration of your Host PC. Use the appropriate Host PC
configurations (CPU, RAM and speed of Hard Disk) to meet the work load according to the number of
users and the applications they are using. If you need to run more complicated application which
require much of system resources, a Host PC of better configuration is required.
(2) Check the quality of network connection. Since there are large quantities of image data being
transmitted over the network, good quality network connection is required for the system to avoid
slow down caused by repeated transmitting of image data due to poor quality network connection.
Feedback from various projects show that slowing down is mostly caused by poor network
connections like poor cable connection, poor performance of switch and HUB, etc.
(3) Choose the right XtendLan terminal for your actual applications. Terminals are not intended to
be used for large amount of video playback or online games. And XtendLan has various models of
terminals ranging from basic to supreme performance to meet different level of requirements.