4
Note: If the Controller/Portal can not be added automa cally by search op on, add them manually.
For any other feature, see the HELP File located whithin the so ware itself
TROUBLESHOOTING
1. Reader is not reading the card.
-Check the power supply at reader. If the voltage is low use addi onal wires for power supply.
-Check the connec on of the wires in EWS-DR reader terminals.
-Check if the card type match the reader or the readers card type setup.
-Check for correct wiring.
2. Reader is reading the card, but no reac on from the controller or access event in the so ware.
-Check in so ware if readers Wiegand se ng match the reader Wiegand output.
-Check if cable length is within the specifica ons of the reader. If reader is working with short cable then the problem is voltage drop on power supply lines. In this case use
free wires as addi onal power supply lines for the reader. If you have only one free wire use it to improve the 0V line.
3. Communica on via RS 485 line is inconsistent or non-exis ng ( in the so ware, controller is switching online/offline status).
-Check if A and B lines are correctly connected at all terminals/devices.
-Check if one of the RS 485 lines is disconnected at some point.
-Check termina on configura on of RS 485 line in all devices.
4. Controller loses me and users a er mains power failure.
-Replace the controller coin ba ery (Cr2032).
-Always use power supply with ba ery charger and ba ery of at least 4 Ah.
5. So ware cannot connect to controller via TCP.
-Make sure there is no other device with the same IP address in the network.
-Make sure there is no other so ware communica ng with the controllers.
-Check with the WEB interface of the EWS-DR if the se ngs are correct.
6. Searching portals in so ware shows only some or none of the portals.
-In the so ware under se ngs/system parameters disable the item “use default PC network interface only’.
7. Controller does not perform some op ons configured by so ware.
-Check the controller firmware by right-clicking on the controller icon and selec ng “Check version item”. Upgrade the firmware by right-clicking on the controller icon and
select “Firmware upgrade item”.
This product herewith complies with requirements of EMC directive 2014/30/EU. In addition it complies with RoHS directive
EN50581:2012
