Xplornet Unit Wi-Fi FAQ’s
How many devices can be connected wirelessly to
the Xplornet Whole Home Wi-Fi at the same time?
There is no limit to the number of wirelessly connected devices to the network,
however, Wi-Fi performance could degrade if there are large number of devices
connected at the same time.
What should I do if I can’t find my SSID name?
If the original or updated SSID name is not visible within your network settings,
check that the SSID has not been hidden. To unhide it, login to the Router while
your Router is connected by clicking “Local Network”, “WLAN”, “WLAN Basic”,
“WLAN SSID Configuration” and then turning “Hide” off. If you are still unable
to find your SSID name, restart your computer.
One of my devices won’t connect to WiFi – what should I do?
Check to see if the light on the Controller unit connected to the Xplornet modem
is Green, if it is, then check the Agent units, and make sure the light is blue.
If a specific device still isn’t connected, then turn the wireless on your device off,
and then back on. If it still fails to connect, restart the device.
My devices are connected, but I can’t access the Internet – what should I do?
Ensure the light on the Controller unit connected to the Xplornet modem is Green,
if it is, then check the Agent units, and make sure the light is blue. If this is the case,
you will need to test your Internet connection through a hard-wired connection.
Using the yellow Ethernet cable, connect one of the “LAN” ports on the Unit to
your computer. This will confirm if you have a connection to the Internet. If you do
not have an Internet connection, check that your modem and Internet equipment
are properly plugged in and connected.
What should I do if my Whole Home WiFi stops working?
Please power cycle all of the WiFi Units by unplugging the black AC power adaptor
for 30 seconds, and then plugging it back in.
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