Xperia 5 IV User Manual Download | Manualshive

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Warranty/Specifications/

Customer Service

Xperia 5 IV

Customer Service

If you encounter any difficulties or are unsure of anything,
contact customer service.

SoftBank Customer Support

・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : Call 10:00am - 7:00pm / Chat 9:00am -

8:00pm

Smartphone Technical Support Center

・From a SoftBank handset, dial toll free at 151
・From a landline/IP phone, dial toll free at 0800-1700-151
・Business hours : Mon. - Fri. 9:00am - 7:00pm / Sat., Sun.,

and Holiday 9:00am - 5:00pm / 9:00am - 8:00pm (for
general information)

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Summary of Contents for 5 IV

Page 1: ...Xperia 5 IV User Guide ...

Page 2: ......

Page 3: ...de 27 Airplane Mode 29 Text Entry 29 Updating Software 30 Handset Interface Handset Screens 34 Status Bar 35 Using Notifications Window 36 Using Quick Settings 37 Phone Placing Answering Calls 40 Optional Services 42 Phone Number 48 Using Contacts 49 Messaging Sending Messages Message 52 Using Gmail 53 Internet Using Chrome 56 Camera Capturing Still Images Videos 60 Viewing Still Images Videos Pho...

Page 4: ...hile Abroad 89 Warranty Specifications Customer Service Warranty After Sales Service 94 Specifications 94 Customer Service 95 Safety Precautions Safety Precautions 98 Important Product Information 107 Bluetooth Wi Fi WLAN 109 Water Resistance Dustproofing 111 Export Controls and Regulations 113 Intellectual Property Rights 113 RF Exposure Information Specific Absorption Rate SAR Information 115 FC...

Page 5: ...ted to the Internet Some functionality such as data syncing initiate transmission automatically Large volume data communication application downloads video viewing etc incur expensive transmission fees Subscription to a flat rate data plan is strongly recommended Depending on applications and services used transmission fees may be incurred even while connected by Wi Fi Screenshots Key Labels Scree...

Page 6: ...4 ...

Page 7: ...Getting Started Parts Functions 6 eSIM 7 SIM Card 11 SD Card 12 Charging Internal Battery 16 Power On Off 17 Making Initial Settings 17 Setting a Google Account 20 Locking Screen 23 ...

Page 8: ...This port supports tetrapolar headset that conforms to the CTIA standard RGB IR Sensor Recognizes surrounding light sources when shooting Flash Photo Light Use as camera flash when taking photos etc Main Camera Capture still images and videos NFC Osaifu Keitai Detection Area Hold up to a reader writer to use NFC Osaifu Keitai Wireless Charging Position Position wireless charger USB Type C Port Con...

Page 9: ...and tap Settings About phone Certificates Regulatory compliance mark such as FCC ID is displayed on the screen eSIM eSIM is an integrated SIM already built into handset An eSIM capable handset allows you to use a phoneline simply with a contract subscription and configuring handset without the needed replacement of SIM cards Handling eSIM For eSIM handling see the following website https www softb...

Page 10: ...p and instead go to the next step depending on your conditions of usage Download Enter verification code issued at time of subscription with SoftBank Continue Close eSIM download is completed Tap Settings to enable eSIM Continue by following onscreen instructions ...

Page 11: ...Started Xperia 5 IV Enabling Disabling eSIM In Home Screen Settings Network internet SIMs If no SIM Card is installed go to step Under DOWNLOADED SIM SoftBank Use SIM YES eSIM changes between enabled and disabled ...

Page 12: ... SIM Card is installed go to step Under DOWNLOADED SIM SoftBank Erase SIM ERASE eSIM is erased After Erasing eSIM To use an eSIM again after having erased it the QR code for downloading an eSIM must be reissued Erasing an eSIM does not cancel your subscription contract ...

Page 13: ... may change without notice It is recommended that you keep a separate copy of information that is stored on SIM Card SoftBank Corp is not responsible for damages from stored information that is lost Always follow emergency procedures to suspend service if your SIM Card or handset SIM Card inserted is lost stolen For details contact Customer Service Always power off handset before inserting removin...

Page 14: ...rmat it on handset SD Card Cautions Data Information stored on SD Card can become lost or changed accidentally or as a result of damage It is recommended that you keep a separate copy of important data SoftBank Corp is not responsible for damages from data that is lost or changed Reading Writing Data Never power off while reading or writing data Battery Level A low battery charge may prevent readi...

Page 15: ...ld level press Tray in straight SD Card is inserted Check Tray orientation Press firmly where circled and make sure there is no gap between handset and SIM Card SD Card Slot Cover Formatting SD Card In Home Screen Settings Storage THIS DEVICE SD CARD ...

Page 16: ...ormatting SD Card Formatting erases all data on SD Card Carefully check any SD Card that was used on another device before formatting Charge Internal Battery while formatting or format with adequate battery charge Unmounting SD Card Always unmount SD Card before removing In Home Screen Settings Storage THIS DEVICE SD CARD ...

Page 17: ...With back of handset up pull Tray out from handset Pull SIM Card SD Card Slot Cover out straight using fingernail in groove Remove SD Card from Tray Holding handset held level press Tray in straight SD Card is removed Check Tray orientation Press firmly where circled and make sure there is no gap between handset and SIM Card SD Card Slot Cover ...

Page 18: ...er specified by SoftBank For information on AC Charger and other peripheral devices see SoftBank Website Charging with AC Charger USB Type C rapid charging AC Charger with USB PD PPS capability ZSDBAV SB AC22 TCPD is described as an example Insert USB Type C connector of AC Charger straight into USB Type C Port Unfold power plug of AC Charger and plug into household AC Charging start sound sounds ...

Page 19: ...wering on the first time an initial settings wizard appears for optionally making Wi Fi Google account and other settings Follow onscreen instructions to set items To use SIM Card insert SIM Card before powering on handset eSIM Cautions When using eSIM do the following before powering on Remove SIM Card from handset Make sure that handset can connect to the Wi Fi network Have the QR code ready for...

Page 20: ...ructions to set a Google account For details on Google accounts see Setting a Google Account If not making Google account settings Tap Skip Select items to set Accept Follow onscreen instructions to set screen lock unlocking using fingerprint To not set Tap Skip A screen lock is required after restarting handset fingerprint is not recognized etc Do not forget to set Follow onscreen instructions to...

Page 21: ...IV Continue To complete setup later Tap Leave get reminder Ok Next To use gesture action Tap Gesture navigation Follow onscreen instructions make other settings To not make other settings Tap No thanks FINISH Settings are complete ...

Page 22: ...counts Add account Google Window for logging in to a Google account opens If fingerprints are already saved screen for fingerprint authentication may appear Hold finger to sensor to authenticate fingerprint If method for unlocking screen is Pattern PIN Password screen for unlocking screen lock may appear Enter method for unlocking screen Create account For myself To create a child s account Tap Fo...

Page 23: ...ddress Create your own Gmail address Enter username mail address Next Enter password Next Yes I m in To not add a phone number Tap Skip To add a phone number only for security protection Tap More options Continue by following onscreen instructions Next Check the privacy policy and terms of usage I agree Set Google service Accept Account is created ...

Page 24: ...ogle account opens If fingerprints are already saved screen for fingerprint authentication may appear Hold finger to sensor to authenticate fingerprint If method for unlocking screen is Pattern PIN Password screen for unlocking screen lock may appear Enter method for unlocking screen Enter mail address Next Enter password Next ...

Page 25: ...ck This also prevents accidental Touchscreen operation While Display is off screen is locked Press Power Key for Lock Screen To activate Screen lock manually Press Power Key when Display is turned on When Screen Locks during Music Playback Music playback continues While Display is off screen is locked Press Power Key for music panel in Lock Screen Use pause next song etc operation may differ with ...

Page 26: ... Ambient display is enabled Double Tap Ambient screen or Press Power Key For details on Ambient screen see Appearance Settings Flick screen up Screen is unlocked The method for unlocking the screen can be changed For fingerprint authentication Touch Fingerprint Sensor with authentication finger to unlock screen ...

Page 27: ...Basic Operations Basic Operation 26 Using Touchscreen 26 Silent Mode 27 Airplane Mode 29 Text Entry 29 Updating Software 30 ...

Page 28: ...d items that are available by Touching Holding Display Using Touchscreen Handset uses a touchscreen type Display Operate with your fingers on Display Tap Contact Display lightly and briefly Touch Hold Touch screen lightly and hold it for a while When the screen changes release finger Drag Touch icon or other item lightly move it where desired and release finger Swipe Flick Contact Display lightly ...

Page 29: ...ne operation sounds etc not to sound to avoid disturbing others around you Silent Mode Cautions Camera shutter video start stop tones Alarm etc sound even in Silent mode Entering Silent Mode Vibrate Press Volume Up or Down Key While volume adjustment bar is shown Icon changes to and handset enters Silent mode vibrate ...

Page 30: ...lent mode off Entering Silent Mode No Vibrate Press Volume Up or Down Key While volume adjustment bar is shown Icon changes to and handset enters Silent mode no vibrate Entering from Quick Settings Also use Quick Settings to enter Silent mode no vibrate Flick Status Bar down Flick window down Silent mode off Silent mode vibrate ...

Page 31: ...nscreen QWERTY keyboard by Tapping each character individually or by using Glide typing feature and sliding finger from character to character on by default Touch Hold each character for extended characters Tap to hide keyboard Keyboard Operations Setting Keyboard to Use In a text entry window Languages English US Select keyboard Done Set several keyboards Switching Keyboards Set several keyboards...

Page 32: ...Tap to back to alphabet mode Updating Software Steps to update software depend on what is being updated in the software Checking updating does not incur transmission fees Software Update Cautions Signal Reception Operate handset where signal reception is good and without changing location Also operate with adequate battery charge Signal becoming weak or Internal Battery becoming low during an upda...

Page 33: ...pdating Software Manually Tap the software update notification in the Notifications Window and follow onscreen instructions Alternatively In Home Screen Settings System System update Follow onscreen instructions Software update starts ...

Page 34: ...32 ...

Page 35: ...Handset Interface Handset Screens 34 Status Bar 35 Using Notifications Window 36 Using Quick Settings 37 ...

Page 36: ...ing functions operations Also use gesture action For details see System Settings Item Description Back Return to previous screen Appears as for onscreen keyboard Tap to close keyboard Home Tap for Home Screen Touch Hold for Google Assistant History Show history of used applications to activate exit them Also capture screenshot of shown application view in a pop up window or use multi window To lan...

Page 37: ...ll Arriving Calling Dialing Call on Hold New Answering Machine Message Voicemail New Gmail New Text Message SMS S Mail Message Error Caution Wi Fi Open Network Available USB Device Connected Sharing File via Bluetooth Data Uploading Data Downloading Application Update Available Linked to Dynamic Vibration Calendar Event Reminder Alarm Sounding Snoozing Unchecked Alarm Next Alarm Stopwatch in Use T...

Page 38: ...Display this may change to 4G with data communication then being by the 4G network 2 Handset supports FDD LTE SoftBank 4G LTE and AXGP SoftBank 4G indicator appears when handset is connected to either Handset connects to SoftBank 4G first 3 Number at left in icon indicates the connection standard of the access point 4 IEEE 802 11n 5 IEEE 802 11ac 6 IEEE 802 11ax No number IEEE 802 11a b g 4 For de...

Page 39: ...notification Apply Some notifications are not changeable Changing Notification Types In Notifications Window Touch Hold notification to change Priority Default Silent Apply Notification type is not changeable for some notifications Shown types depend on the notification Using Quick Settings Tap icons to toggle functions on off etc Opening Quick Settings Flick Status Bar down Flick screen down Quic...

Page 40: ...urrent display position Show the display position of Quick Setting Tools Flick Quick Setting Tools left or right to change the display position Add delete and change display position of Quick Setting Tools Show information and current settings for sound image quality Show power menu Show handset settings ...

Page 41: ...Phone Placing Answering Calls 40 Optional Services 42 Phone Number 48 Using Contacts 49 ...

Page 42: ... situations Location Report is not sent for calls made while outside Japan VoLTE VoLTE HD and HD Voice Handset supports VoLTE VoLTE HD and HD Voice for higher voice call quality Hints Q Difficulty during call A It may not be possible to make a call properly in a noisy location A When calling using Speaker check the call volume Raising the call volume may make calling difficult Q Sound pops momenta...

Page 43: ...unlocking screen is set to Pattern PIN or Password Hints Q Call does not connect A Was the number dialed using the area code Dial the number starting with 0 A Are conditions for calling poor Call again after moving where signal is good Answering Calls Swipe Flick up when call is arriving Call begins To end the call Call ends Arriving Call Operations Cancelling Ringtone Press Volume Key or Power Ke...

Page 44: ...E HD Optional Services Use the following optional services Optional Services Use the following optional services Service Description Call Forwarding Divert calls to a preset number when out of service area or unable to answer Voice mail Divert calls to a Voicemail Center to take messages when out of service area or unable to answer Call Waiting1 Answer calls during a call Group Calling1 Merge mult...

Page 45: ...l service settings Voice Mail Call Forwarding Voice Mail Call Forwarding settings open Voice Mail Call Forwarding Call Forwarding ON Ring Time Select ring time Telephone Number of Forwarding Destination Tap phone number field Enter phone number to forward to REGISTER CONFIRM Call Forwarding is activated ...

Page 46: ...tings Voice Mail Call Forwarding Voice Mail Call Forwarding settings open Voice Mail Call Forwarding Voice Mail ON Ring Time Select ring time CONFIRM Voicemail is activated appears in Status Bar for new message Flick Status Bar down and Tap Voicemail notification then follow the voice prompts ...

Page 47: ...aiting Call Waiting is set Tap icon to toggle on off If Call Waiting is set and a second call arrives during a call Call Waiting tone is heard Swipe Flick up to begin call Using Group Calling This service requires subscription During a call Add call Dialing screen opens Enter phone number Call Call is added When the other party answers Merge Group Calling starts ...

Page 48: ...e Settings Calling accounts SoftBank Caller ID Hide number Show number Caller ID notification is set Using Outgoing Call Barring Restrict outgoing calls In Home Screen Phone Settings Calling accounts SoftBank Call service settings Outgoing Call Barring ...

Page 49: ...oing Call Barring is set To disable Outgoing Call Barring Tap Stop Barring of Outgoing Call Using Incoming Call Barring Restrict incoming calls and SMS In Home Screen Phone Settings Calling accounts SoftBank Call service settings Incoming Call Barring ...

Page 50: ...rring is set To disable all Incoming Call Barring Tap Stop Barring of Incoming Call Phone Number Checking Your Phone Number In Home Screen Settings About phone Your phone number appears below Phone number sim slot 1 Phone number sim slot 2 field ...

Page 51: ...o information It is recommended that you keep a separate copy of contacts and other important information SoftBank Corp is not responsible for any damages from lost or changed contacts Adding New Contacts In Home Screen Google Contacts Contacts appear Enter items Save Contact is added Saving Contacts from Dialing Screen Save a number entered in dialing screen directly to Contacts In Home Screen Ph...

Page 52: ...50 ...

Page 53: ...Messaging Sending Messages Message 52 Using Gmail 53 ...

Page 54: ...Message New message Tap destination Message window opens To send to a phone number email address not saved in contacts Tap destination entry field at top of Display Enter phone number email address Add and create message Tap message entry field Enter message Message is sent ...

Page 55: ...window opens Enter recipient subject mail text Message is sent Operations when Composing Mail Adding Cc Bcc In mail composition window for To Enter recipient Attaching Files In mail composition window Attach file Select file to attach Saving Mail Being Composed as a Draft Send Later In mail composition window Save draft Deleting Mail Being Composed In mail composition window Discard Discard ...

Page 56: ...54 ...

Page 57: ...Internet Using Chrome 56 ...

Page 58: ...st decide as their responsibility whether or not to open the page with use of TLS SoftBank Corp and the Certification Authorities Symantec Website Security G K and Cybertrust make no guarantees whatsoever to users regarding security of TLS Using Chrome In Home Screen Chrome Chrome opens If confirmation appears follow onscreen instructions Tap entry box at top Enter words to search or URL Search re...

Page 59: ...screen instructions Show Website to add Current Website is added to Bookmarks Bookmark Operations Editing Bookmarks In Chrome Bookmarks Touch Hold target bookmark Edit items Alternatively Tap of bookmark Edit Deleting Bookmarks In Chrome Bookmarks Touch Hold target bookmark Alternatively Tap of bookmark Delete ...

Page 60: ...58 ...

Page 61: ...Camera Capturing Still Images Videos 60 Viewing Still Images Videos Photos 62 ...

Page 62: ...expose lens to direct sunlight for long periods May discolor color filter and affect color of images Camera Endurance Mode Handset temperature may become high when used continuously with camera endurance mode on Flash Photo Light Warning Do not shine Flash Photo Light close to eyes Do not look at Flash Photo Light directly while in use Do not shine Mobile Light at other people s eyes May affect ey...

Page 63: ...utter Key for one second or more or Press Power Key twice or in Lock Screen Touch Hold to quick activate Photo Pro If there is no operation on Viewfinder Photo Pro operation ends Tap to switch to Video Viewfinder Aim Camera at subject Check Viewfinder then Video capturing starts To pause Tap or to resume Tap To stop recording Video capturing stops and video is saved ...

Page 64: ...OV MP4 MPG MTS TOD WMV In Home Screen Photos Still image video list opens If confirmation appears follow onscreen instructions Tap still image video Still image video window opens Tap still image video window to show hide menu and other icons Flick still image video window up to show captured date time To select other files in still image video window select file again or Flick still image video w...

Page 65: ...Application Basics Applications 64 Adding Applications 65 ...

Page 66: ...In Home Screen Music Music ALLOW Settings are complete Shown setting items depend on the function having permission set For several functions continue in the same way Other Ways to Set Required Permissions for Applications Setting Functions to Use for Each Application In Home Screen Settings Apps See all XX apps Tap application Permissions Tap function Tap required permission Setting Applications ...

Page 67: ... Applications Many different kinds of applications can be installed on handset from Google Play provided by Google LLC SoftBank Corp is not responsible in any way for user installed applications quality reliability legality fitness for a purpose credibility accuracy etc or resulting malfunctions viruses etc Installing Free Applications In Home Screen Play Store Google Play appears Tap free applica...

Page 68: ... Devices Install an application on any Android device under the same Google account for free Requesting Refunds Refund is possible within a limited time By requesting a refund the application is deleted and the charge is cancelled A refund request is valid only once per one application In Google Play Tap account icon at right of search bar Manage apps device Manage Tap application for requesting a...

Page 69: ... is updated Setting Application Updates Setting Automatic Updates for Applications In Google Play Tap account icon at right of search bar Settings Network preferences Auto update apps Set update method DONE Setting Automatic Updates for Individual Applications In Google Play Tap account icon at right of search bar Manage apps device Manage Tap application Enable auto update Automatic updates are u...

Page 70: ...68 ...

Page 71: ...Wi Fi Bluetooth Connecting by Wi Fi 70 Using Bluetooth Function 71 ...

Page 72: ...etworks are scanned Available networks appear after scanning Tap Wi Fi to toggle on off Tap Wi Fi network Enter password CONNECT Handset is connected The password for a household wireless LAN router is sometimes found on a sticker on the router WEP WPA KEY etc Contact the router manufacturer for information For password for a public wireless LAN check with user s service provider Entering a passwo...

Page 73: ...et Bluetooth Function Cautions Information may not appear correctly on both devices depending on the transferred data Enabling Bluetooth Function In Home Screen Settings Device connection Screen for connecting device opens Connection preferences Bluetooth Bluetooth settings open Use Bluetooth Bluetooth function is enabled Tap Use Bluetooth to toggle on off ...

Page 74: ...72 ...

Page 75: ...Handset Settings Handset Settings 74 Data Usage Settings 75 Battery Settings 76 Sound Settings 76 Display Settings 77 Security Settings 78 System Settings 79 Other Settings 80 ...

Page 76: ... Set screen brightness font size etc Appearance Make settings for ambient display clock design and Simple Home Wallpaper Make wallpaper settings Accessibility Set captions magnification gestures and other useful accessibility functions Security Set security functions such as screen lock PIN etc Privacy Make privacy settings such as application permissions and showing passwords Location Make Locati...

Page 77: ...data Tap Mobile data to toggle on off Setting Data Saver In Home Screen Settings Network internet Data Saver Use Data Saver Tap Use Data Saver to toggle on off Setting Applications Not Subject to Data Saver In Home Screen Settings Network internet Data Saver Unrestricted data Tap application not to be subject Tap application to toggle on off Checking Application Data Usage In Home Screen Settings ...

Page 78: ...ve audio technology that allows you to enjoy encompassing 360 degree sound for a rich audio experience Certified 360 Reality Audio headphones photo analyze your hearing characteristics and bring you a more real experience 360 Upmix A unique sound technology from Sony that takes normal stereo sound and puts you in an immersive sound space DSEE Ultimate Enable accurate scaled up replay of compressed...

Page 79: ...balance High refresh rate Enable smooth screen rendering Brightness level Set brightness of Display Adaptive brightness Enable adjustment of brightness for surroundings Font size Set size of font for Display Display size Set the size of images icons etc in Display Dark theme Make settings for using a dark theme Dynamic color Enable the color of notifications settings screens and some applications ...

Page 80: ...or unlocking screen is Pattern PIN Password Device admin apps Enable disable handset management applications SIM card lock Make settings for SIM Card lock Encryption credentials Make settings for encryption and credentials Trust agents Set trust agents on off when method for unlocking screen is set to Pattern PIN or Password App pinning Set to keep only screen of specified application in view When...

Page 81: ...ings such as Side sense and System navigation Date time Make settings for date and time Backup Make settings for data backup functions System update Check for updates For details see Updating Software Reset options Reset settings and initialize data Application update Make settings for updating applications automatic updates etc Languages Input Operations Setting Handset Language In Home Screen Se...

Page 82: ...m Description Connected device display1 Any devices connected by Bluetooth and USB appear Tap at right of device name or the device name to make Bluetooth device settings and USB connection settings Pair new device Search for and pair nearby Bluetooth devices Previously connected devices Paired devices appear Tap See all for all paired Bluetooth devices Connection preferences Bluetooth Make Blueto...

Page 83: ... and notifications set to snoozing Conversations Show conversations set as high priority or with changed settings Bubbles Allow bubbles to be shown on top of applications floating icons Device app notifications Manage applications and devices that can read notifications Notifications on lock screen Make settings for showing notification details in Lock Screen Sensitive notifications1 Enable sensit...

Page 84: ...ription Live Transcribe Enable voice to text conversion Smart Security Enable use of Smart Security Sound Notifications Enable detection and notifications for important sounds in your surroundings 詐欺ウォール SagiWall Enable Internet SagiWall Select to Speak1 Enable Tapped items on Display to be read out TalkBack1 Set TalkBack to read out screen information Text and display Make text and display settin...

Page 85: ...ions recently using location Tap See all to show all applications recently using location App location permissions Permit use of location information per individual application Location services Make settings for location services such as Google Location History Google Location Accuracy Google Location Sharing and Emergency Location Service Safety Emergency Settings Make settings for emergency inf...

Page 86: ...ments that appear Autofill Set information saved to your Google account such as passwords to be entered by Tapping only once and also set autofill for confirmation codes Backup Make backup settings Device sharing Cast options Enable control directly from Cast media control notifications when playing media on TV or speaker with Chromecast on same Wi Fi network Chromebook Make Chromebook settings De...

Page 87: ...ed handset diagnostic data to be sent for improving Xperia quality SIM status sim slot 1 Check SIM information for SIM slot 1 SIM status sim slot 2 Check SIM information for SIM slot 2 Model Check handset model name serial number IMEI sim slot 1 Check SIM slot 1 IMEI IMEI sim slot 2 Check SIM slot 2 IMEI Android version Check the Android version Battery life Check Battery performance IP address Ch...

Page 88: ...86 ...

Page 89: ...Global Services Global Roaming 88 Making Calls while Abroad 89 ...

Page 90: ...ellular provider automatically by default A specific carrier can also be selected manually Change communications method and roaming settings as needed Setting the Carrier In Home Screen Settings Network internet SIMs Automatically select network Disable to search for available networks Tap network to connect to The selected carrier is set ...

Page 91: ...to toggle on off If confirmation appears follow onscreen instructions Making Calls while Abroad See SoftBank Website to learn about roaming areas services etc https www softbank jp en mobile service global International Calls to Japan and Other Countries Regions from Abroad In Home Screen Phone Phone opens Dialing screen opens Touch Hold is entered ...

Page 92: ...andset dials number Call begins when other party answers Calls to Landline Phones Cell Phones in Country Region of Stay Place calls the same way you would within Japan Do not enter country code or omit first 0 from phone numbers In Home Screen Phone Phone opens Dialing screen opens Tap dialpad to enter the other party s number ...

Page 93: ...91 Global Services Xperia 5 IV Call Handset dials number Call begins when other party answers ...

Page 94: ...92 ...

Page 95: ...Warranty Specifications Customer Service Warranty After Sales Service 94 Specifications 94 Customer Service 95 ...

Page 96: ...s Service To request repairs contact Customer Service or a nearby SoftBank Shop Have details of symptoms ready During the warranty period repairs are made under the terms of repair service After the warranty period if handset can be repaired repairs will be made at cost The functional parts necessary to repair the handset will be available for 3 years generally after the manufacture is discontinue...

Page 97: ...ftBank handset dial toll free at 157 From a landline IP phone dial toll free at 0800 919 0157 Business hours Call 10 00am 7 00pm Chat 9 00am 8 00pm Smartphone Technical Support Center From a SoftBank handset dial toll free at 151 From a landline IP phone dial toll free at 0800 1700 151 Business hours Mon Fri 9 00am 7 00pm Sat Sun and Holiday 9 00am 5 00pm 9 00am 8 00pm for general information ...

Page 98: ...96 ...

Page 99: ... Product Information 107 Bluetooth Wi Fi WLAN 109 Water Resistance Dustproofing 111 Export Controls and Regulations 113 Intellectual Property Rights 113 RF Exposure Information Specific Absorption Rate SAR Information 115 FCC Statement for the USA 116 ...

Page 100: ...stand their meanings before reading on Mark Descriptions Prohibited actions Disassembly prohibited Exposure to liquids prohibited Use with wet hands prohibited Compulsory actions Unplug AC Charger from outlet Handset AC Charger Optional Accessory Wireless Charger Commercially Available SIM Card Common Do not use store leave in a high temperature or heat accumulating place e g near fire or heater a...

Page 101: ...burns injury electric shock etc Do not try to remove Internal Battery May cause fire burns injury etc Back Cover on handset is not removable Do not try to remove May cause fire burns injury etc Do not allow handset or related accessory to get wet with liquids such as water drinking water sweat sea water urine of pets etc May cause fire burns injury electric shock etc For water resistance see Water...

Page 102: ...lectronic malfunctions etc Take additional care near these devices Hearing aids implanted cardiac pacemakers implanted cardioverter defibrillators other electronic medical equipment and other automatically controlled devices or equipment For users of implanted cardiac pacemakers implanted cardioverter defibrillators other electric medical equipment check with the equipment vendor or distributor fo...

Page 103: ...shock etc Handset temperature may become high when used continuously or while charging Avoid continued contact with handset for a long time involuntarily such as by placing handset in clothes pocket falling asleep etc While using applications calling transmitting data watching videos gaming or charging Internal Battery the temperature of handset or AC Charger optional accessory may become high Con...

Page 104: ...al facility s instructions Power off handset in a place where its use is prohibited Handset radio waves may affect electronic devices or other electronic medical equipment Always keep handset away from your ear when calling hands free ringing loudly for incoming calls or during standby Adjust the sound volume adequately when playing games or playing back videos or music with an earphone microphone...

Page 105: ...ctor after rinsing Do not dispose handset together with ordinary trash May cause fire burns injury etc Also may cause environmental destruction Bring unnecessary handset into a sales outlet such as a SoftBank Shop or follow the municipality instructions for recycling If the internal fluid is leaked from Internal Battery do not allow it to contact the skin of your face or hands or clothes May cause...

Page 106: ...tch Display in a well lit place with enough distance kept Watching in a dark place or getting too close to Display may reduce visual acuity etc AC Charger Optional Accessory Wireless Charger Commercially Available Do not use AC Charger optional accessory or wireless charger commercially available if the cord is damaged May cause fire burns electric shock etc If thunder is audible do not touch AC C...

Page 107: ...harger optional accessory to an outlet Failure to do so may cause fire burns electric shock etc When unplugging from an outlet grasp AC Charger optional accessory main unit without applying force such as pulling the cord The cord of AC Charger may be damaged if it is pulled out and it may cause fire burns electric shock etc Persons with an implanted pacemaker defibrillator or other electronic medi...

Page 108: ...cemakers or defibrillators When using electronic medical equipment other than implanted cardiac pacemakers defibrillators outside medical facilities check with the equipment vendor or distributor for information about the effects of radio waves Handset radio waves may affect electronic medical equipment Disable handset transmissions e g airplane mode or power off handset when it is difficult to ke...

Page 109: ...s of 5 C to 35 C Do not use where there is much humidity dust or vibration or near landline phone TV radio etc For using power outlet with drop off prevention structure see the user s manual Handset exterior case is not removable Trying to remove case may cause breakage or malfunction Battery is built in and is not removable Internal Battery is a lithium ion battery Lithium ion batteries are preci...

Page 110: ... images into Display Depending on viewing angle uneven color or brightness or change in colors may be visible This is normal for OEL displays Volume To prevent possible hearing damage do not listen at high volume levels for long periods Rising Handset Temperature This mark is displayed when the surface temperature of the product rises during use When the mark is displayed there is a risk of burns ...

Page 111: ...our finger once and try again Forcibly Powering Off If Display stops responding or handset cannot be powered off Long Press both Power Key and Volume Up Key at the same time for at least 10 seconds After handset vibrates three times in a row release Keys and handset powers off Bluetooth Wi Fi WLAN Frequencies Frequency band used by handset Bluetooth Wi Fi WLAN functions are as follows 2 4 Frequenc...

Page 112: ...stations radio stations requiring no license and amateur radio stations Before using handset confirm that premises radio stations specified low power radios and amateur radio stations are not in use nearby In the event of handset causing harmful radio wave interference with premises radio stations for identifying mobile units promptly change the operating frequency or stop radio wave emission by t...

Page 113: ... them Also prevent dust from adhering onto them Precautions Do not perform the following actions Washing with Soap Detergent Bath powder Washing using brush sponge Machine washing Applying strong water flow Soaking in ocean water Using in hot spring Exposing to sand mud Observe the following precautions to use handset properly Do not apply water flow stronger than allowed directly from a tap or sh...

Page 114: ...e off Place handset on dry clean cloth etc and dry naturally at room temperature for a couple of hours Water is drained Charging Check the following while and after charging While charging check that handset is not wet Never charge while handset is wet Never connect USB Type C connector when handset or AC Charger is wet Handset provides water resistance but liquids tap water beverages sea water pe...

Page 115: ...ed States for details about procedures Intellectual Property Rights Copyrights and Portrait Rights Copyrighted contents you recorded or obtained from Websites pages using this product by downloading or other means such as documents images music data software are prohibited from reproduction transformation and transmission over public lines without consent of the copyright holders unless intended f...

Page 116: ...oogle Chrome the Google Chrome logo Google Sheets the Google Sheets logo Google Slides the Google Slides logo YouTube Music the YouTube Music logo Google Drive the Google Drive logo Google Duo the Google Duo logo Google Photos the Google Photos logo Google Pay the Google Pay logo Google One the Google One logo Google TV the Google TV logo the Google Assistant logo Google Lens and the Google Lens l...

Page 117: ... a belt clip holster that maintains a 1 5 cm separation with no metal parts between it and the body and the mobile phone this mobile phone will comply with international guidelines for radio wave protection The WHO has announced that A large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk To date no adverse health effects...

Page 118: ...Equipment Authorization for this model handset with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model handset is on file with the FCC and can be found under the Display Grant section of https www fcc gov oet ea after searching on FCC ID PY7 17565F Additional information on Specific Absorption Rates SAR can be found on the FCC websi...

Page 119: ...ing Still Images Videos 60 Charging Internal Battery 16 Connecting by Wi Fi 70 Customer Service 95 Ｄ Data Usage Settings 75 Display Settings 77 Ｅ eSIM 7 Export Controls and Regulations 113 Ｆ FCC Statement for the USA 116 Ｇ Global Roaming 88 Ｈ Handset Screens 34 Handset Settings 74 Ｉ Important Product Information 107 Intellectual Property Rights 113 Ｌ Locking Screen 23 Ｍ Making Calls while Abroad 8...

Page 120: ...ty Settings 78 Sending Messages Message 52 Setting a Google Account 20 Silent Mode 27 SIM Card 11 Sound Settings 76 Specifications 94 Status Bar 35 System Settings 79 Ｔ Text Entry 29 Ｕ Updating Software 30 Using Bluetooth Function 71 Using Chrome 56 Using Contacts 49 Using Gmail 53 Using Notifications Window 36 Using Quick Settings 37 Using Touchscreen 26 Ｖ Viewing Still Images Videos Photos 62 Ｗ ...

Page 121: ......

Page 122: ...Xperia 5 IV User Guide October 2022 First Edition SoftBank Corp Visit SoftBank Shop for assistance Model Xperia 5 IV Manufacturer Sony Corporation ...

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