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Guarantee:
Terms and Conditions for UK & ROI (outside UK & ROI contact your local distributor)
We, Redring Xpelair Group, guarantee this product against faulty workmanship and material defects for a period of 5 years from the
date of purchase.
In the event of a product breakdown during the guarantee period, you should initially contact your installer, before contacting
Redring Xpelair Group on the Technical line number below providing that:
a) The appliance has been installed in a residential environment for domestic use only.
b) The appliance has been correctly installed and commissioned in accordance with our instructions and is being used on the
supply circuit or voltage printed on the rating plate.
c) The appliance has been used in accordance with these instructions and has not been tampered with or otherwise subject to
misuse, neglect or accident.
d) The appliance has been regularly maintained in accordance with these instructions and the airway is unobstructed.
e) The appliance has not been taken apart, modified or repaired except by a person authorised by us.
f) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify under the terms of this
guarantee.
g) For the service work to be undertaken free of charge, the work must only be undertaken by Redring Xpelair Group Limited, or
our approved agents.
h) Service under guarantee has no effect on the expiry date. The guarantee on any exchanged parts or product ends when the
original guarantee period ends.
I) In the event of a product being returned to Redring Xpelair Group Limited and not found to be faulty, the product would be
available for collection from the relevant premises within one month and if not collected it would be disposed of or delivered by
Redring Xpelair Group Limited and a delivery charge made.
EXCLUSIONS
This guarantee does not cover damage or defects arising from poor or incorrect installation, improper use or lack of maintenance. It
is the responsibility of the installer to check that the installation parameters meet the requirements of the product, and any relevant
regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will make a charge. It is important
that the routine checks are completed before calling us out, as many issues can be simply diagnosed and resolved.
We make no guarantees as to response times for repairs. We will endeavour to achieve the most timely response possible but
while we indicate an average response time, this should not be taken as a guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the conditions above, and does not
cover compensation for the loss of the product or consequential loss of any kind.
This guarantee does not affect your statutory rights.
Technical advice and service:
Customers outside the UK- see international below.
UK: Xpelair have a comprehensive range of services including:
Free technical advice help-desk from engineers on all aspects of ventilation.
Free design service, quotations and site surveys
Service and maintenance contracts to suit all requirements.
Please ask for details:
By telephone on Techline: +44 (0) 7809 000430
By Fax on Techfax:
+44 (0) 7809 000530
At the address shown
International:
Guarantee: Contact your local distributor or Xpelair direct for details
Technical Advice and Service: Contact your local Xpelair distributor.
Redring Xpelair Group Ltd
Newcombe House
Newcombe Way
Orton Southgate
Peterborough
PE2 6SE
Tel: +44 (0) 1733 456789
Fax: +44 (0) 1733 310606
www.redringxpelair.com
(A3) Booklet No: 24946AA (Revision A)
Xplus2 EC RFH
Multi Point Ventilation Unit
Product Number: 92795AG
