Guarantee
What does a Xpelair Guarantee cover?
Xpelair products deliver reliable service for normal, household use in domestic settings. All Xpelair products
are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Xpelair product, which is found to be defective
due to faulty materials or workmanship within the guarantee period, this Xpelair guarantee will cover repair or -
at the discretion of Xpelair – replacement with a functionally equivalent Xpelair product.
Your product is under guarantee for 1 year from the date of purchase or the date of delivery of the product,
if later. The Xpelair guarantee is conditional upon you providing the original purchase receipt as proof of
purchase. Please therefore retain your receipt as proof of purchase. If you do experience a problem with your
Xpelair product please call the Helpline on +44 [0]344 879 3588 or visit https://www.xpelair.co.uk/support.
For ROI please email [email protected] or call +353(0)1 842 4833. We will need details of
your Xpelair product and a description of the fault which has occurred. Once we receive your information
and proof of purchase we will contact you to make the necessary arrangements.
If your Xpelair product is not covered by this Xpelair guarantee there may be a charge to repair your product.
However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Xpelair Guarantee?
The Xpelair guarantee does not cover any of the following:
Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring outside the
guarantee period.
Normal wear and tear including parts that might wear out over time or consumables, such as filters. Any fault
or damage occurring to any pre-owned Xpelair product or to any other equipment or property. Accidental
damage to your Xpelair product or damage to your Xpelair product from external sources (for example, transit,
weather, electrical outages or power surges). Fault or damage to your Xpelair product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Xpelair’s control.
Caused by use of your Xpelair product for anything other than normal domestic household purposes in the
country where it was purchased.
Caused by any misuse, abuse or negligent use of the Xpelair product, including but not limited to any failure
to use it in accordance with the Operating Instructions supplied with the product. Caused by any failure to
assemble, install clean and maintain your Xpelair product in accordance with the Operating Instructions supplied
with the product unless this was carried out by Xpelair or its authorised dealers.
Caused by repairs or alterations to your Xpelair product not carried out by Xpelair service personnel or its
authorised dealer(s). Caused by use of any consumables or spare parts for your Xpelair product which are not
Xpelair specified.
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