Xpeed 320R, User Manual

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Appendix A
Trouble Shooting
• I tried powering up my modem and the "power" LED does not come on.
Verify that the power supply shipped with the X320 (AC/DC converter 9V, 1.5A)
is plugged into a power outlet as well as the modem. If the modem is connected,
the power light should immediately come on. If it does not, please contact Xpeed
technical support.
• The modem powers up, and the Link light is lit but I can not transfer data.
Make sure that a good Ethernet cable is connected between any of the Ethernet
ports on the X320 and the Ethernet port on your PC. Also confirm that your PC’s
Ethernet port has been configured correctly. You may need to consult your manu-
als provided with your Ethernet card.
Failure on any of the equipment in the service provider’s network or backbone can
also cause your data not to transmit. You can try to type “
ping www
” to verify if
you can ping your gateway. If you can ping your gateway, the problem is likely
congestion on the network. If you are not able to ping your gateway, double check
your cables and contact your ISP.
Finally, confirm that the X320 Link protocol and speed are configured correctly.