9
3
Engl
ish
Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Technical Support of Xoro/MAS:
Tel.: +49 4161 800 24 24
Fax: +49 4161 800 24 61
Internet: www.xoro.de/service
Symptom
Correction
No DVB-S reception /
serious distortion by
mosaics or artefacts/
freeze pictures
No DVB-S reception in your region.
Realign the dish. Please pay attention to the direction
of the satellite.
Please use a bigger dish.
Retry the Auto Scan.
No power
Plug the power cord into the outlet tightly and turn on
the power.
Can not scan programs
Adjust the dish
Refer settings for searching
No picture / no colou-
red pictures
Control the connection to the TV set.
Control the video output mode in the setup.
TV channel or program is scrambled
Remote control does
not work
Change the batteries.
Operate within normal range (max. 5 meters, 30 °)
The sensor is pointed to by bright light.
No sound
Cancel Mute. Press
MUTE
button
Increase volume. Press
VOL+
button
Pay attention to connection to TV set or amplifier.
Audio / Subtitle without
function
or
can
no
choose
Change audio track (press
AUDIO
button)
Change subtitle track (press
SUBTITLE
button)
Other audio track is not supported
Subtitles are not supported by broadcaster
No Recording
No USB memory are connected.
No free space on the storage.
Recording has jerkings
or other mal functions
Please control the reception quality of the dish and
align them for getting better quality.
The connected storage is too slow.