17
17. Troubleshooting
Leakage:
if water leakage occurs, please power down the device
immediately and check if all ports are firmly connected. See if you can
slightly tighten the ports to ensure that pipes are sealed. However,
do
NOT overtighten
the screw connectors on the front of the main unit. If
leakage occurs despite reasonably tight fittings, please contact support.
Unable to connect in Control Center:
•
Check if XMG OASIS is connected to external power.
•
Check if XMG OASIS is powered on (LED on).
•
Check if the laptop’s Bluetooth function is on.
•
Restart the laptop and XMG OASIS so it can pair again.
•
Click “Reset” button in the XMG OASIS module of Control Center.
•
Consider to reinstall Control Center, or upgrade to a new version.
High amount of operational noise:
this could be the result of air
bubbles still trapped inside the tubes or around the pump. With the
tubes connected to your laptop, enter “Liquid Input Mode” a few times.
This might help to disperse air bubbles inside the system.
Alternatively, follow the instructions on page 11 on how to disconnect
the cooling loop from your laptop; then remove the laptop. Then, hold
the quick release connector over your capture container (at least
230
ml) and insert the drainage adapter into the quick release
connector. Let liquid flow out for 2 seconds, then pinch the water tubes
and lean XMG OASIS left and backwards to allow bubbles to move out
of their positions inside the unit. Hold the device in these slanted
orientations for 3 seconds each. Make sure you do not cause leaking
from the refill port during this operation.
Pump malfunction:
when the water pump of XMG OASIS is mal-
functioning, the power LED indicator blinks in orange light and the
device shuts down automatically after 10 seconds. Double-check if
XMG OASIS is filled with coolant liquid. Otherwise, contact support.