INDEX
USER MANUAL - OPTIMA RT10 6K/10K
www.xmart-ups.com
VER.161205-GA2 (ENG)
40
TROUBLESHOOTING
PROBLEM
PROBABLE CAUSE & SOLUCION
Short runtime in Battery mode
Low Batteries Charge: Recharge Batteries during 4-6 h.
Old Batteries: Batteries must be replaced by new ones
ALARMS
PROBABLE CAUSE & SOLUCION
Output Overload
High power consumption connected to UPS: Disconnect no critical
equipment from UPS.
If UPS is blocked by overload alarm, solve overload cause and unblock
UPS as described in ALARMS section of this manual.
Battery failure
Batteries are disconnected or with a very low charging level:
Revise batteries connection.
Recharge batteries during 4-6 hours.
If problem is not solved call technical service.
Batteries disconnected
Revise batteries connection.
EPO active
Revise EPO port on rear panel of UPS. If external switch is connected to
EPO port, check external switch.
Over Temperature
Check if fans are working properly.
Check if room temperature is in acceptable range.
Disconnect non critical equipment from UPS to reduce internal
temperature.
If problem is not solved call technical support.
FAN Failure
Check if fans are working properly. If not call technical service.
EEPROM Failure
Turn-off and power-off UPS.
Restart UPS. If not solved call technical service.
ERROR CODES
PROBABLE CAUSE & SOLUCION
01 , 02 , 03, 04, 11, 12, 13
24
6A, 6B, 6C
60, 63
Turn-off and power-off UPS. Disconnect all equipment connected to UPS.
Restart UPS with no loads connected to its output. If UPS starts-up
without problems, find faulty equipment and remove it from UPS.
If problem is not solved call technical support.
14
Short-circuit detected in the load connected to UPS.
Turns UPS OFF. Identify faulty load and remove it from UPS output.
Turns UPS on.
21, 2A
- Turns UPS OFF. Check Battery voltage and related wiring is OK. If
problems cannot be solved call service support.
31, 42
UPS is reporting internal communication problem. Turns UPS off and
restart it.
If problems cannot be solved call service support.
36
In a parallel system, unbalance current has been detected. Check output
connections. Check all UPS are working in ONLINE mode. Correct
connection problem. If not, call service support.
41
Over-temperature in UPS.
Turn UPS off and check if room temperature is below maximum limit. If
room temperature is too high solve it before restarting UPS.
43
Overload detected at UPS output. Turn UPS off and remove non critical
loads to reduce power consumption. Restart UPS.
1A
One of the loads is feeding current back to the UPS. This is usually
caused by connecting an energy supply to the UPS output by mistake.
IMPORTANT: In case of extreme failure or when burning smell is detected, UPS input lines must be powered off
immediately and UPS must be turned-off by <OFF> button. Wait until LCD turns-off. Then call technical service.
