Xerox Phaser and WorkCentre Small-Business-Class Color Printers and Multifunction Printers Evaluator Guide 27
Specifications
Support and additional information sources
Xerox Office Services Support
Asset management services
•
Asset Optimization and Tracking
—
Process and tools to optimize an enter-
prise’s office output infrastructure and
reduce overall costs
•
Break-Fix Management
— Single point
of ownership and management for break-
fix service for all brands of office output
devices
•
Supplies Management
— Process and
tools to procure, monitor and replenish all
document-related supplies proactively
Support services
•
Technology Procurement and
Deployment
— A creative and flexible
end-to-end print/computer product acquisi-
tion solution that uses a single-point-of-
contact model while lowering the total cost
of acquisition
•
Help Desk Services
— A broad range
of enterprise services managed through
a centralized single point of contact and
delivered through an on-site or off-site
model
•
End User Services
— Microsoft software
implementation, IT project consulting, and
customer education
Additional Information Sources
On the web:
Visit
www.xerox.com/office
for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox
®
sales
representative
• Online documentation
Visit
www.xerox.com/office/support
for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox Customer Support staff to
provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
