Xerox VersaLink C500 User Manual Download Page 169

Page: 169 / 199

Symptom

Probable Causes

Solutions

There is debris on the transfer belt.

At the printer control panel,
perform a transfer belt cleaning
procedure. For details, refer
to

Performing a Transfer Belt

Cleaning Mode Procedure

Partial blanks, creased paper, or
blotted printing.

The paper is damp.

Replace the paper.

The paper is outside the
recommended specification range.

Replace the paper with a
recommended size and type. For
details, refer to

Supported Paper

A printer part is worn or damaged.

For assistance, go to the
Xerox

Support website at

www.

xerox.com/office/VLC500support

The toner cartridges are not
Xerox

toner cartridges.

Verify that the toner cartridges
meet specifications and replace if
necessary. For details, refer to

Consumables

The paper is impeded in the paper
path.

• Remove any paper or debris

from the paper path.

• Ensure that the trays are

pushed in all the way.

• Ensure that the rear cover is

closed and locked.

Condensation inside the printer
causes partial blanks or creased
paper.

Power on the printer and leave it
on for at least 1 hour to get rid of
the condensation. For assistance,
go to the Xerox

Support website

www.xerox.com/office/

VLC500support

Vertical blanks appear.

The laser lenses are blocked.

Clean the laser lenses. For details,
refer to

Cleaning the LED Lenses

A printer part is worn or damaged.

For assistance, go to the
Xerox

Support website at

www.

xerox.com/office/VLC500support

The toner cartridges are not
Xerox

toner cartridges.

Ensure that the toner cartridges
meet specifications and replace if
necessary.

White lines or streaks running
through only one color.

Something is blocking the lens for
the affected color.

Clean the lens for the affected
color. For details, refer to

Cleaning

the LED Lenses

Xerox

VersaLink

C500 Color Printer

User Guide

169

Troubleshooting

Summary of Contents for VersaLink C500

Page 1: ...VERSION 4 0 MARCH 2019 702P05412 Xerox VersaLink C500 Color Printer User Guide ...

Page 2: ...BM and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered trademarks of McAfee Inc in the United States and other countries Microsoft Windows Vista Windows Windows Server and OneDrive are registered trademarks of Microsoft Corporation in the United States an...

Page 3: ...Low Power or Sleep Mode 24 Restarting Placing in Sleep Mode or Powering Off the Printer 25 Accessing the Printer 26 Logging In 26 Smart Card 26 Introduction to Apps 27 Information Pages 28 Printing Information Pages 28 Configuration Report 29 The Embedded Web Server 30 Accessing the Embedded Web Server 30 Finding the IP Address of Your Printer 30 Certificates for the Embedded Web Server 31 Downloa...

Page 4: ...Hiding or Showing an App on the Home Screen 55 Rearranging Apps on the Home Screen 55 Customizing or Personalizing the Apps 56 Customizing or Personalizing the Feature List 56 Saving Presets 56 Removing App Customization using the Control Panel 57 4 Xerox Apps 59 Xerox App Gallery 60 Xerox App Gallery Overview 60 Creating a Xerox App Gallery Account 60 Logging into your Xerox App Gallery Account 6...

Page 5: ... Printing Multiple Pages to a Single Sheet 87 Printing Booklets 88 Selecting Finisher Options 88 Selecting Mailbox Options 89 Using Special Pages 89 Printing Watermarks for Windows 90 Orientation 91 Printing Banner Pages 92 Selecting Job Completion Notification for Windows 92 Using Custom Paper Sizes 93 Printing on Custom Paper Sizes 93 Defining Custom Paper Sizes 93 6 Paper and Media 95 Paper and...

Page 6: ...ation 135 Adjusting Paper Registration 135 Transfer Voltage Adjustment 137 Adjusting the Fuser 137 Adjusting the Altitude 138 Performing a Developer and Transfer Roller Cleaning Procedure 138 Performing a Transfer Belt Cleaning Mode Procedure 138 Supplies 139 Consumables 139 Routine Maintenance Items 139 Ordering Supplies 139 Toner Cartridges 140 Recycling Supplies 141 Managing the Printer 142 Vie...

Page 7: ... Pages 172 More Information about Your Printer 173 A Specifications 175 Configurations and Options 176 Available Configurations 176 Standard Features 176 Options and Upgrades 177 Physical Specifications 178 Weights and Dimensions 178 Standard Configuration 178 Height Measurements for Configurations 178 Total Space Requirements without Options 179 Clearance Requirements 180 Environmental Specificat...

Page 8: ...ory Information for 2 4 GHz and 5 GHz Wireless Network Adapters 190 Material Safety Data Sheets 191 C Recycling and Disposal 193 All Countries 194 North America 195 European Union 196 Domestic Household Environment 196 Professional Business Environment 196 Collection and Disposal of Equipment and Batteries 196 Battery Symbol Note 197 Battery Removal 197 Other Countries 198 ...

Page 9: ... Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer ...

Page 10: ...cy evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or connection of external devices can affect the product certification For more informati...

Page 11: ...power cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the cord is connected securely If you do not know if an outlet is grounded ask an electrician to check the outlet WARNING To avoid risk of fire or ...

Page 12: ...nect the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or fr...

Page 13: ...rd do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go...

Page 14: ...rom the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact Caution Use of non Xerox supplies is not recommended The Xero...

Page 15: ...n on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When installing the device in a hallway or similar restricted area additional space requirements can apply Ensure that you comply with all workspace safety regulations building codes and fire codes for your area X...

Page 16: ...cified time before touching the fuser Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartridge Do not touch the part or area of the printer Do not touch Do not expose the drum cartridges to direct sunlight Do not burn the toner cartridges Do not burn the waste cartri...

Page 17: ... inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used For details about all the printer symbols that appear on your printer refer to the Printer Symbols guide at www xerox com office VLC500docs Xerox VersaLink C500 Color Printer User Guide 17 Safety ...

Page 18: ...ct and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe 18 Xerox VersaLink C500 Color Printer User Guide Safety ...

Page 19: ...rted This chapter contains Parts of the Printer 20 Power Options 24 Accessing the Printer 26 Introduction to Apps 27 Information Pages 28 The Embedded Web Server 30 Installation and Setup 33 Connecting the Printer 34 Installing the Software 48 More Information 52 ...

Page 20: ...oor 5 Power Wake Button 6 Control Panel 7 Output Tray 8 Output Tray Extension 9 Right Side Door I In nt te er rn na all P Pa ar rt ts s 1 Front Door 2 Toner Cartridges 3 Transfer Belt 4 Drum Cartridges 5 Waste Cartridge 6 Cleaning Rod 7 Right Side Door 20 Xerox VersaLink C500 Color Printer User Guide Getting Started ...

Page 21: ...USB Port Type A 7 USB Port Type A 8 Ethernet Connection 9 FDI Port 10 Power Connector O Op pt tiio on ns s Finisher Mailbox C Co on nt tr ro oll P Pa an ne ell The control panel consists of a touch screen and buttons you press to control the functions available on the printer The control panel Xerox VersaLink C500 Color Printer User Guide 21 Getting Started ...

Page 22: ... 1 NFC Area Near Field Communication NFC is a technology that enables devices to communicate when they are within 10 cm 4 in of each other Use the NFC area to obtain a network interface or to establish a TCP IP connection between your device and the printer 2 Touch Screen Display This area of the screen displays information and provides access to printer functions and applications 3 Administrator ...

Page 23: ...e When the light blinks fast the printer is powering down or exiting a low power mode 6 Status LED This light blinks blue or amber to indicate printer status Blue Blinks once slowly to acknowledge a successful Authentication request Blinks once slowly for a Copy or Print job initiated at the control panel Blinks twice slowly for Fax or Print job received from the network Blinks fast while the prin...

Page 24: ...x xiit tiin ng g L Lo ow w P Po ow we er r o or r S Slle ee ep p M Mo od de e To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Note The Power Wake button is the only power button on the printer The printer exits Low Power mode or Sleep mode automatically when it receives data from a connected device When in Low Power mode or Sleep mode the touch screen is...

Page 25: ...printer in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond to a single press of the Power Wake button then press and hold the button for 5 seconds A Please Wait message appears as the printer powers down After 10 seconds the touch screen goes dark and the Power Wake button fla...

Page 26: ...m office VLC500docs 5 Touch OK Note To access each password protected service enter the User Name and password S Sm ma ar rt t C Ca ar rd d When a Common Access Card system is installed on your Xerox device access to the printer requires the use of a Smart Card There are several models of card readers that are compatible with your device To access the printer insert the pre programmed identificati...

Page 27: ...me screen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download more Apps for your device from the Xerox App Gallery For more information refer to Xerox App Gallery Xerox VersaLink C500 Color Printer User Guide 27 Getting Started ...

Page 28: ...pt fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demonstration of the current print quality settings Startup Page The Startup Page provides basic printer configuration and network information Job History Report The Job History Report provides retained ...

Page 29: ... setup tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Information Pages 3 Touch Configuration Report 4 To return to the Home screen press the Home button Xerox VersaLink C500 Color Printer User Guide 29 Getting Started ...

Page 30: ...e Configuration Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network connectivity issue However if Wi Fi is set as the primary Ethernet connection 0 0 0 0 is displayed as the IP address for the printer V Viie ew wiin ng g t th he e I IP P P Pr riin nt te er r A Ad dd d...

Page 31: ...fice VLC500docs D Do ow wn nllo oa ad diin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t f fr ro om m t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r From the Embedded Web Server you can download and save a copy of the Configuration Report to your computer hard drive Use Configuration Reports from multiple devices to compare software versions configuration...

Page 32: ...ol panel when you are connected remotely to the device click the Lock Device Control Panel option Note If a local user attempts to access the control panel while the device control panel is locked the control panel does not respond A message appears on the control panel confirming that the control panel is locked and the device is being controlled remotely 4 To enable remote access to the device c...

Page 33: ... ct tiin ng g a a L Lo oc ca at tiio on n f fo or r t th he e P Pr riin nt te er r 1 Select a dust free area with temperatures from 10 32 C 50 90 F and relative humidity 10 85 Note Sudden temperature fluctuations can affect print quality Rapid heating of a cold room can cause condensation inside the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating...

Page 34: ...A connection through a router or network switch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typically faster than USB and allows you direct access to the settings of the printer using the Embedded Web Server Wireless Network If your environment includes a wireless router or wireless access poi...

Page 35: ...out a physical connection The printer can connect to a wireless LAN that includes a wireless router or wireless access point Before connecting the printer to a wireless network the wireless router must be configured with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed C Co on nf ...

Page 36: ... 1 Power off the printer 2 To remove the Wireless Network Adapter Port Cover press down on the latch then pull the cover away from the printer 3 Remove the packaging from the Wireless Network Adapter 4 To install the Wireless Network Adapter follow the procedure defined on the instruction sheet provided with the Wireless Network Adapter Note Pulling on the adapter can damage it Once installed remo...

Page 37: ...nformation refer to Resetting Wireless Settings R Re em mo ov viin ng g t th he e W Wiir re elle es ss s N Ne et tw wo or rk k A Ad da ap pt te er r 1 Power off the printer 2 To unlatch the left side cover slide the handle away from the printer then swing the handle toward the rear of the printer Xerox VersaLink C500 Color Printer User Guide 37 Getting Started ...

Page 38: ...er away from the printer Note Do not use force to pull on the Wireless Network Adapter If the latch is released properly the adapter pulls out easily Pulling on a secured adapter can damage it 5 To reinstall the Wireless Network Adapter Port Cover insert the bottom tab into the small slot Gently press the port cover against the back of the printer until it latches into place 38 Xerox VersaLink C50...

Page 39: ...en slide it toward the front of the printer 7 To latch the cover swing the handle toward the front of the printer then push the handle in until it clicks into the locked position Xerox VersaLink C500 Color Printer User Guide 39 Getting Started ...

Page 40: ... Touch Device Connectivity Wi Fi 4 To enable the Wi Fi feature touch the enable toggle button 5 To connect automatically to an existing Wi Fi network a In the list of available Wi Fi networks touch the required network Note If the required Wi Fi network is not listed or if the required network uses WPS configure the connection manually For details refer to step 6 b If needed to log in to the netwo...

Page 41: ...t When the kit is installed and enabled the device acquires two network connections One network connection is primary and the other network connection is secondary The following features are available only over the primary network connection IPsec SMTP SNTP WSD scan Scan to SFTP Scan to SMB Scan to Email LDAP UPnP discovery ThinPrint EIP Web Service If you remove the Wi Fi network connection modul...

Page 42: ... on the printer After the router and printer exchange information the printer accepts the security and configuration information from the router and connects to the network The PBC is a moderately secure way to connect the printer to the network You do not need to enter any information to make the network connection PIN Personal Identification Number automatically connects the printer to a wireles...

Page 43: ...ouch Device Connectivity Wi Fi b To toggle Wi Fi from Off to On touch the Wi Fi toggle button c To activate your Wi Fi setting changes press the Home button d At the prompt touch Restart Now Note The following steps can vary with different router manufacturers For more information refer to your router documentation 13 At your computer open the wireless router control panel then select Add WPS Clie...

Page 44: ...trol panel press the Home button 2 If Wi Fi is Off turn it on a Touch Device Connectivity Wi Fi b To toggle Wi Fi from Off to On touch the Wi Fi toggle button c To activate your Wi Fi setting changes press the Home button d At the prompt touch Restart Now Note The following steps can vary with different router manufacturers For more information refer to your router documentation 3 At your computer...

Page 45: ...irect Wi Fi Direct is disabled by default Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed Connecting with Wi Fi Direct from Your Mobile Device To connect with Wi Fi Direct follow the directions provided with your mobile device I In niit tiia all P Pr riin nt te er r S Se et tu up p Before installing the printer software verify that the pr...

Page 46: ...computer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address for your printer refer to Finding the IP Address of Your Printer 2 In the Embedded Web Server click Home Connectivity Note If this feature does not appear log in as a system administrator 3 For Mobile Printing click AirPrint 4 To enable AirPrint clic...

Page 47: ...Print click the Enable toggle button 5 Click OK 6 Restart the printer then wait 2 minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Google Cloud Print 8 Click Printer Registration 9 Click Register A printer registration page prints 10 To register the printer in your Web browser type the URL provided or use your mobile phone to scan the barcode After the p...

Page 48: ...er r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 Select your printer model 3 Click Install Drivers 4 Select Install Print Driver 5 At the License Agreement click I Agree 6 From the list of discovered printers select your printer Note When ...

Page 49: ... printer 3 To run Xerox Print Drivers 3 xx x dmg pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation location click Install or select another location for the installation files then click Install 7 If prompted enter your password then click OK 8 From the list of discovered printers select yo...

Page 50: ... on the left of the window 3 Under the list of printers click the Plus icon 4 Click IP 5 From the Protocol list select the protocol 6 In the Address field enter the IP address of the printer 7 In the Name field enter a name for the printer 8 From the Use list choose Select a driver to use 9 From the printer software list select the print driver for your printer model 10 Click Add I In ns st ta all...

Page 51: ...t te er r W Wiiz za ar rd d t to o I In ns st ta allll a a W WS SD D P Pr riin nt te er r To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 Click Add a network wireless or Bluetooth printer 4 In the list of available devices select the one you want to use then click Next 5 I...

Page 52: ...rt information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC500support Information Pages Print from the control panel For details refer to Information Pages Order supplies for your printer www xerox com supplies Local sales and Technical Customer Support www xerox com office worldcontacts Printer registration www xe...

Page 53: ...ink C500 Color Printer User Guide 53 3 Customize and Personalize This chapter contains Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personalizing the Apps 56 ...

Page 54: ...r repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can configure your personal Home page to hide or show only the apps you use Each of the feature lists can be tailored to your job requirements Default settings for each app can be specified and settings for re...

Page 55: ...l panel c Touch Done 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t th he e H Ho om me e S Sc cr re ee en n 1 At the printer control panel press the Home button 2 Touch Customize 3 Touch and hold the required app 4 Drag the app to the new location 5 Release the app 6...

Page 56: ...t To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features into the appropriate order 7 To save the current configuration touch Done S Sa av viin ng g P Pr re es se et ts s You can use this feature to save a particular combination of app settings for future jo...

Page 57: ...ant to delete 6 At the prompt touch Delete 7 Touch Done R Re em mo ov viin ng g A Ap pp p C Cu us st to om miiz za at tiio on n u us siin ng g t th he e C Co on nt tr ro oll P Pa an ne ell To remove the current app customization settings 1 At the printer control panel press the Home button 2 Touch the app required 3 Scroll to the bottom then touch Customize 4 Touch Remove App Customization 5 At th...

Page 58: ......

Page 59: ...splayed on the Homescreen There are also apps that are installed as standard but are hidden when your device is used for the first time For more information about customizing the Home screen and the apps features refer to Customize and Personalize A range of apps is available for download and installation from the Xerox App Gallery These include Xerox Extensible Interface Platform EIP Apps EIP App...

Page 60: ...u have direct access to all the available Apps for your device An App Gallery account allows you to view and acquire Apps install Apps on your device and manage your Apps and licenses You can set up an App Gallery account using the control panel or from the Xerox App Gallery web site To set up an App Gallery account from the web site go to https appgallery services xerox com home select Login Crea...

Page 61: ...er your User Name using the touch screen keypad then touch Enter 4 Enter your Password using the touch screen keypad then touch Enter 5 Touch Log In The Xerox App Gallery appears I In ns st ta alllliin ng g o or r U Up pd da at tiin ng g a an n A Ap pp p f fr ro om m t th he e X Xe er ro ox x A Ap pp p G Ga alllle er ry y Xerox Apps add extend or customize the functionality of your device You can ...

Page 62: ... n A Ap pp p f fr ro om m t th he e A Ap pp p G Ga alllle er ry y 1 At the printer control panel press the Home button 2 Touch Xerox App Gallery 3 Enter your User Name using the touch screen keypad then touch Enter 4 Enter your Password using the touch screen keypad then touch Enter 5 Touch Log In The Xerox App Gallery appears 6 Touch the app required then touch Update The License Agreement screen...

Page 63: ...re Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History button displays fault codes and the date that the fault occurred on the device Paper Trays Use the Paper Trays option to see the paper size type and color set for each paper tray and the tray capacity sta...

Page 64: ...he control panel You can customize the alerts that appear on the control panel and configure email alert notifications To check the supplies status and set up alerts using the Embedded Web Server refer to the System Administrator Guide at www xerox com office VLC500docs C Ch he ec ck kiin ng g t th he e S Su up pp plliie es s S St ta at tu us s a at t t th he e C Co on nt tr ro oll P Pa an ne ell ...

Page 65: ...ing Usage menu displays the total number of impressions that the printer generated or printed during its lifetime You cannot reset the counters A page is counted as one side of a sheet of paper For example a sheet of paper that is printed on two sides counts as two impressions To view the Billing and Usage Counters 1 At the printer control panel press the Home button 2 Touch Device Billing Usage 3...

Page 66: ...To reset the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete the printer restarts automatically R Re em mo ot te e S Se er rv viic ce es s You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox suppor...

Page 67: ...fer to Printing Special Job Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the printer control panel press the Home button 2 Touch Jobs then touch the name of the print job 3 Do one of the following To pause the print job touch Pause To resume the print job touch Resume To delete the print job touch Delete ...

Page 68: ...resumes automatically when the required resources are available If the job does not print automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the Home screen press the Home button M Ma an na ag giin ng g S Sp pe ec ciia all J Jo ob b T Ty yp pe es s Special job types allow you to send a print job from your computer then print it from the printe...

Page 69: ...l P Pr riin nt t Personal Print allows you to store a document in the printer then print it from the control panel Note The Personal Print feature is only available on a Windows computer printing to a network printer Personal Print is a type of saved job with these features A Personal Print job appears in a folder named after the user ID associated with the print job A Personal Print job does not ...

Page 70: ...e button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the job 4 Select an option To print the remaining copies of the job touch Release To delete the remaining copies of the job touch Delete 5 To return to the Home screen press the Home button M Ma an na ag g...

Page 71: ...in ng g t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Home 3 In the Quick Links area click Submit File 4 Click the Submit field 5 In the selection window select a file to print then click Open 6 To print the document click Sub...

Page 72: ...m are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the feature or contact the system administrator For more information see the System Administrator Guide at www xerox com office VLC500docs 3 Add files using the Browse USB screen To print a group of print r...

Page 73: ...dministrator Guide at www xerox com office VLC500docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that your files are selected To print a specific file browse to that file then touch the file name or icon 4 Touch OK 5 Confirm that the desired documents appear If the documents do not appear touch Add Docu...

Page 74: ...m XeroxAppGallery P Pr riin nt tiin ng g w wiit th h t th he e P Pr riin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox com First time users receive a response email with a user ID and password 2 At the Xerox device control panel press the Home button 3 Touch PrintByXerox 4 Enter your email address then touch Save 5 On ...

Page 75: ...Xerox VersaLink C500 Color Printer User Guide 75 5 Printing This chapter contains Printing Overview 76 Selecting Printing Options 77 Printing Features 83 Using Custom Paper Sizes 93 ...

Page 76: ...nd type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access the print driver settings For Windows select Properties or Preferences For Macintosh select Xerox Features The title of the button can vary depending on your application 6 Modify the print driver settings as necessary then...

Page 77: ...he Help window From there you can select by topic or use the search field to enter the topic or function for which you need information W Wiin nd do ow ws s P Pr riin nt tiin ng g O Op pt tiio on ns s S Se elle ec ct tiin ng g P Pr riin nt tiin ng g O Op pt tiio on ns s f fo or r a an n I In nd diiv viid du ua all J Jo ob b f fo or r W Wiin nd do ow ws s To use special printing options for a parti...

Page 78: ...n W Wiin nd do ow ws s f fo or r a a S Sh ha ar re ed d N Ne et tw wo or rk k P Pr riin nt te er r 1 Navigate to the list of printers on your computer For Windows Server 2008 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 1 and Windows 10 right click the Start icon Control Panel Devices and Printers Note If you are using a custom Start menu app...

Page 79: ...at you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the required printing options from the lists in the Print dialog box Note To see all printing options click Show Details 4 Click Presets Save Current Settings as Preset 5 Type a name for the printing options...

Page 80: ...for your printer model and operating system click the print driver name 7 To begin the download read the End User License Agreement then click Accept The file automatically downloads to the default location for your computer file downloads 8 To install the Xerox Print Driver package a Open the package with your OS package manager b To install using a command line utility change to the directory wh...

Page 81: ...sure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD file Adding the Printer 1 Verify that the CUPS Common UNIX Printing System daemon is running 2 Open a Web browser and type http localhost 631 admin then click Enter or Return 3 For User ID type root For password type the root password 4 Click Add Printer then fol...

Page 82: ...ab blle ed d M Mo ob biille e D De ev viic ce e MOPRIA is a software feature that enables users to print from mobile devices without requiring a print driver You can use MOPRIA to print from your mobile device to MOPRIA enabled printers Note MOPRIA and all of its required protocols are enabled by default Ensure that you have the latest version of the MOPRIA Print Service installed on your mobile d...

Page 83: ...a system administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Print job P Pr riin nt tiin ng g S Sp pe ec ciia all J Jo ob b T Ty yp pe es s Special job types allow you to send a print job from your computer then print it from the printer control panel To select special job types from the...

Page 84: ...ired printing options then click OK 5 To send the job to the printer click Print P Pr riin nt tiin ng g a a S Sa am mp plle e S Se et t 1 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of...

Page 85: ...omatic 2 Sided Printing the options are specified in the print driver The print driver uses the settings for portrait or landscape orientation from the application for printing the document Note Ensure that the paper size and weight are supported For more information refer to Supported Paper Types and Weights for Automatic 2 Sided Printing 2 2 S Siid de ed d P Pa ag ge e L La ay yo ou ut t O Op pt...

Page 86: ...rox Automatic Color This option applies the best color correction to text graphics and images Xerox recommends this setting Vivid RGB This setting produces brighter and more saturated colors using red green and blue color Commercial This option applies color for printing on a commercial printing press LCD This option approximately matches the colors in the print job to the colors used by your comp...

Page 87: ...se the cyan levels the red levels decrease The Magenta to Green option allows you to adjust the color balance between magenta and green For example when you increase the magenta levels the green levels decrease The Yellow to Blue option allows you to adjust the color balance between yellow and blue For example when you increase the yellow levels the blue levels decrease P Pr riin nt tiin ng g M Mi...

Page 88: ...booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Specifies how much the page images shift outward in tenths of a point Shifting compensates for the thickness of the folded paper which can cause the page images to shift outward slightly when folde...

Page 89: ...urce for printing cover pages Select one of these options for printing cover pages No Covers This option does not print cover pages No cover pages are added to the document Front Only This option prints the first page on paper from the specified tray Back Only This option prints the back page on paper from the specified tray Front and Back Same prints the front and back cover pages from the same t...

Page 90: ...ges 1 6 9 10 and 11 type 1 6 9 11 Paper Displays the default size color and type of paper selected in Use Job Settings 2 Sided Printing allows you to select 2 sided printing options Click the Down arrow to select an option 1 Sided Print prints the exception pages on one side only 2 Sided Print prints the exception pages on both sides of the paper and flips the pages on the long edge The job then c...

Page 91: ... arrows 6 Under Layering select how to print the watermark Print in Background This option prints the watermark behind the text and graphics in the document Blend This option combines the watermark with the text and graphics in the document A blended watermark is translucent so you can see both the watermark and the document content Print in Foreground This option prints the watermark over the tex...

Page 92: ... VLC500docs S Se elle ec ct tiin ng g J Jo ob b C Co om mp plle et tiio on n N No ot tiif fiic ca at tiio on n f fo or r W Wiin nd do ow ws s You can select to be notified when your job finishes printing A message appears on your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available on a Windows computer printing to a network ...

Page 93: ...in ng g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 From the Paper Size list select the custom paper size 4 Click Print D De ef fiin niin ng g C Cu us st to om m P Pa ap pe er r S Siiz ze es s To print custom paper sizes define the custom width and len...

Page 94: ...r the height and width of the new custom paper size 6 Click the arrow for the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and left margins 7 To save the settings click OK D De ef fiin niin ng g a a C Cu us st to om m P Pa ap pe er r S Siiz ze e a at t t th he e C Co on nt tr ro oll P Pa an ne ell You can print custom size pape...

Page 95: ...Xerox VersaLink C500 Color Printer User Guide 95 6 Paper and Media This chapter contains Paper and Media Overview 96 Supported Paper 97 Loading Paper 102 Printing on Special Paper 114 ...

Page 96: ...e poor output quality increased paper jams or damage your printer Refer to Paper That Can Damage Your Printer Ensure that the paper type selected in your print driver matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other media properly for optimum print qua...

Page 97: ... above the maximum fill line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new package Do not print on label media after a label has been removed from a sheet Use only paper envelopes Print envelopes 1 sided only P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo o...

Page 98: ...hens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper is stored or handled Do not open sealed packages of paper until you are ready to load the paper into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from moisture loss ...

Page 99: ... A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Paper Type Weight Recycled 60 80 g m Custom 60 90 g m Bond Hole Punched Letterhead Plain Pre Printed 75 105 g m Lightweight Cardstock Lightweight Glossy Cardstock 106 176 g m S Su up pp po or rt te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s The paper sizes below are automatically detected in the paper trays and...

Page 100: ...m 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in High Capacity Feeder HCF A4 210 x 297 mm 8 3 x 11 7 in Letter 216 x 279 mm 8 5 x 11 in S Su up pp po or rt te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g European Standard Sizes North American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x...

Page 101: ...er size type and color when you load paper into the tray Dedicated If you select this paper setting you cannot change the paper size type and color when you load paper into the tray Bypass When paper is present in this tray it is used for print jobs where you did not specify a particular tray For more information on how to change the paper setting when loading paper in trays 1 5 refer to Loading P...

Page 102: ... paper in the Bypass Tray 1 Open the Bypass Tray If the Bypass Tray is loaded with paper already remove any paper that is a different size or type 2 Pull out the extension tray for larger sizes 3 Move the width guides to the edges of the tray 102 Xerox VersaLink C500 Color Printer User Guide Paper and Media ...

Page 103: ...a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use the paper Xerox VersaLink C500 Color Printer User Guide 103 Paper and Media ...

Page 104: ...r to jam Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed paper face up with the top edge going into the printer For 2 sided printing load letterhead and pre printed paper face down with the top edge going into the printer 104 Xerox VersaLink C500 Color Printer User Guide Paper and Media ...

Page 105: ...r color are incorrect change the settings To select a paper type touch the current paper type then from the list select the type To select a sheet size touch the current size setting then from the list select the size To select a different paper color touch the current paper color then from the list select the color c To save the settings touch OK Xerox VersaLink C500 Color Printer User Guide 105 ...

Page 106: ...emove the tray from the printer pull out the tray until it stops Lift the front of the tray slightly then pull it out 2 Remove all paper from the tray 3 To compress the tray for shorter paper hold the back of the tray with one hand With the other hand press the release latch at the front of the tray then push the ends inward until they latch 4 To extend the tray for longer paper hold the back of t...

Page 107: ...when the tray is extended place the tray cover over the extended section of the paper tray 6 Load paper into the tray before inserting it back into the printer Xerox VersaLink C500 Color Printer User Guide 107 Paper and Media ...

Page 108: ...printer pull out the tray until it stops Lift the front of the tray slightly and then pull out the tray completely 2 Adjust the paper length and width guides as illustrated 3 For Legal size paper to extend the front of the tray press the green release latch then pull the tray out 108 Xerox VersaLink C500 Color Printer User Guide Paper and Media ...

Page 109: ...s to the left Load label sheets in the tray face up For 1 sided printing load letterhead paper face up with the top of the paper toward the back of the tray For 2 sided printing load letterhead and pre printed paper face down with the top edge feeding into the printer Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust the length and width ...

Page 110: ...e touch the current paper type then from the list select the type To select a sheet size touch the current size setting then from the list select the size To select a different paper color touch the current paper color then from the list select the color c To save the settings touch OK 10 To change a paper tray to Dedicated mode a At the printer control panel press the Home button b Touch Device P...

Page 111: ... r iin n t th he e H Hiig gh h C Ca ap pa ac ciit ty y F Fe ee ed de er r H HC CF F The High Capacity Feeder HCF tray accommodates 8 5 x 11 in A4 paper only and is loaded in the short edge feed SEF direction 1 Pull out the tray slowly until it stops 2 Flex the sheets back and forth and fan the sheets before loading them into the tray Xerox VersaLink C500 Color Printer User Guide 111 Paper and Medi...

Page 112: ...aper type size and color are correct touch OK b If the paper type size or color are incorrect change the settings To select a paper type touch the current paper type then from the list select the type To select a paper size touch the current paper size then from the list select the size To select a different paper color touch the current paper color then from the list select the color c To save th...

Page 113: ...ble prompts you to confirm or modify paper tray settings when paper is loaded in the Bypass Tray 6 To save the setting touch OK 7 To return to the Home screen press the Home button C Co on nf fiig gu ur riin ng g t th he e T Tr ra ay y M Mo od de e f fo or r T Tr ra ay ys s 1 1 5 5 1 At the printer control panel press the Home button 2 Touch Device Paper Trays 3 Touch the desired tray 4 Touch Tray...

Page 114: ...envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles from the envelopes before loading them into th...

Page 115: ... ng g E En nv ve ello op pe es s iin n t th he e B By yp pa as ss s T Tr ra ay y 1 Open the Bypass Tray 2 Pull out the extension tray for larger sizes Xerox VersaLink C500 Color Printer User Guide 115 Paper and Media ...

Page 116: ...wnward curl at the leading edge of envelopes is not acceptable and can cause a jam or misfeed Load envelopes up to 16 5 mm 65 in in height This is approximately 10 20 envelopes depending on brand size and texture If you do not load envelopes in the Bypass Tray right after you have removed the envelopes from the packaging the envelopes can bulge To avoid jams flatten the envelopes before loading th...

Page 117: ... perform one of the following steps If the envelopes wrinkle try another option Load envelopes with the short edge going into the printer flaps down and flaps to the right Load envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Xerox VersaLink C500 Color Printer User Guide 117 Paper and Media ...

Page 118: ...r Load envelopes with the print side up flaps closed and down and short edge going into the printer Note For envelopes to print correctly when you load envelopes with the flaps open in the print driver set the orientation as needed To flip the images in the print driver select Rotate Image 180 Degrees 5 Adjust the width guides until they touch the edges of the envelopes 6 The printer prompts you t...

Page 119: ...g E En nv ve ello op pe es s iin n T Tr ra ay y 1 1 1 To remove the tray from the printer pull out the tray until it stops Lift the front of the tray slightly then pull it out 2 Remove any paper in the tray 3 Adjust the paper length and width guides as illustrated 4 Load envelopes in the trays with the flaps closed flap side down and the short edge leading into the printer Note Do not load more th...

Page 120: ...rint L La ab be ells s You can print labels from the Bypass Tray or Tray 1 G Gu uiid de elliin ne es s f fo or r P Pr riin nt tiin ng g L La ab be ells s Use labels designed for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels...

Page 121: ...re missing curled or pulled away from the backing sheet It could damage the printer L Lo oa ad diin ng g L La ab be ells s iin n t th he e B By yp pa as ss s T Tr ra ay y 1 Open the Bypass Tray If the tray is already open remove all paper from the tray 2 Pull out the extension tray for larger sizes Xerox VersaLink C500 Color Printer User Guide 121 Paper and Media ...

Page 122: ...olor of the label sheets a If the type size and color are correct touch OK b If the type size or color are incorrect change the settings To select the type touch the current paper type then from the list select Labels To select a size touch the current size setting then from the list select a size To select the color touch the current paper color then from the list select a color c To save the set...

Page 123: ... Load the label sheets in the tray face up Note Do not load paper above the maximum fill line Overfilling can cause paper jams 4 Slide the tray back into the printer 5 Push the tray in all the way 6 If the Tray Mode is set to Fully Adjustable the printer prompts you to set the label sheet size type and color a If the paper size type and color are correct touch OK Xerox VersaLink C500 Color Printer...

Page 124: ... tiin ng g o on n G Gllo os ss sy y C Ca ar rd ds st to oc ck k Do not open sealed packages of glossy cardstock until you are ready to load paper into the printer Leave glossy cardstock in the original wrapper and leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are plannin...

Page 125: ...00 Color Printer User Guide 125 7 Maintenance This chapter contains General Precautions 126 Cleaning the Printer 127 Adjustments and Maintenance Procedures 135 Supplies 139 Managing the Printer 142 Moving the Printer 143 ...

Page 126: ...ibed in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use supplies and cleaning materials only as directed in this documentation Do not place anything on top of the printer Do not leave the covers and doors open for any length of time especially in well lig...

Page 127: ...or r WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the paper jam after the printer has cooled To prevent stains inside the printer that can deteriorate print quality clean ...

Page 128: ...ly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor 1 Power off the printer 2 Open the right side door 3 To unlock the waste cartridge pinch the latch 128 Xerox VersaLink...

Page 129: ...from the printer To prevent toner spills keep the openings facing up Note Be careful not to spill toner when handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration Xerox VersaLink C500 Color Printer User Guide 129 Maintenance ...

Page 130: ...with the openings facing up Note To avoid toner spills or malfunction do not lay the waste cartridge on its side or with the openings facing down 6 Remove the cleaning rod from inside the printer 130 Xerox VersaLink C500 Color Printer User Guide Maintenance ...

Page 131: ...eaning holes until it stops then pull out the rod Repeat this two more times 8 Repeat the procedure for the holes in the other three slots 9 Return the cleaning rod to its original location Xerox VersaLink C500 Color Printer User Guide 131 Maintenance ...

Page 132: ...idge lower the bottom of the cartridge into position To lock the cartridge into place push the top forward until the latch clicks into place 11 Close the right side door 132 Xerox VersaLink C500 Color Printer User Guide Maintenance ...

Page 133: ... S Se en ns so or rs s If the print or color density is too light missing or the background is foggy clean the color density sensors 1 Power off the printer 2 Lift the rear door release and pull open the door Xerox VersaLink C500 Color Printer User Guide 133 Maintenance ...

Page 134: ...3 Use a dry cotton swab to clean the color density sensors 4 Close the rear door 134 Xerox VersaLink C500 Color Printer User Guide Maintenance ...

Page 135: ...ome button A Ad dj ju us st tiin ng g P Pa ap pe er r R Re eg giis st tr ra at tiio on n Use Adjust Paper Registration to adjust the placement of the printed image on the page The adjustment allows you to place the top bottom left and right margins exactly where you want You can specify the image position on both the front and back sides of the paper for each installed paper tray V Ve er riif fy y...

Page 136: ...Re eg giis st tr ra at tiio on n A Ad dj ju us st tm me en nt t 1 At the control panel press the Home button 2 Log in as administrator For details refer to the System Administrator Guide at www xerox com office VLC500docs 3 Touch Device Support Image Position 4 To adjust registration select the source paper tray a Touch Paper Supply b Touch the desired tray 5 Using the chart printed in Verifying P...

Page 137: ...t the printer control panel press the Home button 2 Touch Device Support Transfer Voltage Adjustment 3 To select the paper type for the adjustment touch Paper Type then touch the required paper type 4 To adjust the transfer voltage for Voltage Level touch the Plus icon or the Minus icon 5 Touch Adjust 6 To exit the menu touch X 7 To return to the Home screen press the Home button A Ad dj ju us st ...

Page 138: ...ar on prints Use the Developer and Transfer Roller Cleaning procedure to reduce background toner on prints To perform a Developer and Transfer Roller Cleaning procedure 1 At the printer control panel press the Home button 2 Touch Device Support Developer Transfer Roller Cleaning 3 To perform a Developer and Transfer Roller Cleaning procedure touch Start 4 At the successfully completed prompt touch...

Page 139: ...e e I It te em ms s Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts or kits Routine maintenance items are typically customer replaceable parts Note Each routine maintenance item includes installation instructions Routine maintenance items for this printer include the following Drum Cartridge Kit Waste Cartridge Mainten...

Page 140: ...e About Information Pages 3 Touch Supplies Usage Report 4 To return to the Home screen press the Home button T To on ne er r C Ca ar rt tr riid dg ge es s G Ge en ne er ra all P Pr re ec ca au ut tiio on ns s WARNING When replacing a toner cartridge be careful not to spill the toner If any toner spills avoid contact with clothes skin eyes and mouth Do not inhale the toner dust Keep toner cartridge...

Page 141: ...toner cartridge Out of Toner The toner cartridge is empty Replace the toner cartridge with a new one R Re ec cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling program go to www xerox com gwa Xerox VersaLink C500 Color Printer User Guide 141 Maintenance ...

Page 142: ...information refer to the System Administrator Guide at www xerox com office VLC500docs To view the billing information for your printer 1 At the printer control panel press the Home button 2 Touch Device Billing Usage 3 To view more details touch Usage Counters then select an option 4 After viewing the usage readings to return to the Home screen press the Home button P Pr riin nt tiin ng g t th he...

Page 143: ...printer If the optional 550 Sheet Feeder is not fixed to the printer securely it could fall to the ground and cause injury Follow these instructions when moving the printer 1 Power off the printer then disconnect the power cord and other cables from the back of the printer Note To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the...

Page 144: ...ay 4 Remove any paper or other media from the Output Tray 5 If the Output Tray Extension is extended close it 6 Remove any paper from Tray 1 then close the tray 144 Xerox VersaLink C500 Color Printer User Guide Maintenance ...

Page 145: ...l packing material and boxes or a Xerox Repackaging Kit Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving After moving the printer 1 Reinstall any parts that yo...

Page 146: ......

Page 147: ...Xerox VersaLink C500 Color Printer User Guide 147 8 Troubleshooting This chapter contains General Troubleshooting 148 Paper Jams 153 Print Quality Problems 165 Getting Help 172 ...

Page 148: ...ed to the printer Plug another electrical appliance into the outlet then check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications P Pr riin nt te er r R Re es se et ts s o or r P Po ow we er rs s O Of ff f F ...

Page 149: ... correct paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays at the printer From the print driver select a paper tray containing the correct paper A toner cartridge is empty Replace the empty toner cartridge No control panel indicators are lighted Power off the...

Page 150: ...Adapter is installed and properly configured For more information refer to Connecting to a Wireless Network P Pr riin nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The printer is set to a slower printing mode For example the printer could be set to print on heavyweight paper It takes more time to print on certain types of special paper Ensure that the paper type is ...

Page 151: ...tails go to www xerox com office VLC500support Note To have the print driver select the tray set the tray used as the paper source to Auto Selection Enabled A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g P Pr ro ob blle em ms s Probable Causes Solutions Unsupported or incorrect paper Ensure that you are using a supported paper size and weight for 2 sided printing Envelopes ca...

Page 152: ...f on which it is located If the paper lift plate at the back of the tray is not locked down replace the tray C Co on nd de en ns sa at tiio on n H Ha as s F Fo or rm me ed d I In ns siid de e t th he e P Pr riin nt te er r Moisture can condense in the printer when room humidity exceeds 85 or when a cold printer is located in a warm room Condensation can form in a printer after it has been sitting ...

Page 153: ...s This can permanently damage the printer The following illustration shows where paper jams can occur along the paper path 1 Tray 2 2 Optional Mailbox or Finisher 3 Fuser 4 Bypass Tray 5 Tray 1 M Miin niim miiz ziin ng g P Pa ap pe er r J Ja am ms s The printer is designed to function with minimal paper jams using Xerox supported paper Other paper types can cause jams If supported paper is jamming...

Page 154: ... cause poor print quality misfeeds skewed prints and printer damage After loading paper in the trays at the control panel select the correct paper type and size Before printing select the correct paper type and size in the print driver Store paper in a dry location The following can cause paper jams Polyester coated paper that is designed especially for inkjet printers Paper that is folded wrinkle...

Page 155: ...a as ss s T Tr ra ay y To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Remove Tray 1 from the printer Xerox VersaLink C500 Color Printer User Guide 155 Troubleshooting ...

Page 156: ... 6 Insert the Bypass Tray completely into the printer 7 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings a To confirm the same paper size type or color touch OK b To select a new paper size type or color touch the current setting then select a new setting When finished touch OK 8 To return to the Home menu press the Home button 156 Xerox VersaLin...

Page 157: ...esolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Remove Tray 1 from the printer Xerox VersaLink C500 Color Printer User Guide 157 Troubleshooting ...

Page 158: ...ous step replace the tray cover 6 Insert the Bypass Tray completely into the printer 7 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings a To confirm the same paper size type or color touch OK b To select a new paper size type or color touch the current setting then select a new setting When finished touch OK 8 To return to the Home menu press the...

Page 159: ...lear all paper from the paper path 1 For the tray reported on the Touch Screen Display pull out the tray until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer Xerox VersaLink C500 Color Printer User Guide 159 Troubleshooting ...

Page 160: ...he tray protrudes when it is inserted into the printer If removed in a previous step replace the tray cover 6 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings a To confirm the same paper size type or color touch OK b To select a new paper size type or color touch the current setting then select a new setting When finished touch OK 160 Xerox Versa...

Page 161: ...error displayed on the control panel clear all paper from the paper path 1 Lift the rear door release and pull open the door 2 To open the paper guide on the top of the fuser lift the paper guide tab 3 Remove any jammed paper from the back of the printer Xerox VersaLink C500 Color Printer User Guide 161 Troubleshooting ...

Page 162: ...e of the paper Do not load paper above the maximum fill line The edges of the paper are not even Remove the paper align the edges and then reload the paper The paper is moist from humidity Remove the paper from the paper tray Load new dry paper into the tray Too much static electricity is present Load a new ream of paper Using unsupported paper Use only Xerox approved paper For details refer to Su...

Page 163: ...e paper The tray contains warped or wrinkled paper Remove the paper smooth it out and reload it If it still misfeeds do not use that paper The paper is moist from humidity Remove the moist paper and replace it with new dry paper Using paper of the wrong size thickness or type Use only Xerox approved paper For more information refer to Supported Paper The feed rollers are dirty With a clean lint fr...

Page 164: ...Some paper remains jammed in the printer Recheck the paper path and make sure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer Close any door that is open J Ja am ms s D Du ur riin ng g A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Probable Causes Solutions Using paper of the wrong size thickness or type Use paper ...

Page 165: ...sumables are used Composite black is the default setting on most printers C Co on nt tr ro olllliin ng g P Pr riin nt t Q Qu ua alliit ty y Various factors can affect the quality of the output of your printer For consistent and optimum print quality use paper designed for your printer and correctly set the Print Quality Mode and Color Adjustments Follow the guidelines in this section to maintain o...

Page 166: ...ty For more information refer to Paper Storage Guidelines S So ollv viin ng g P Pr riin nt t Q Qu ua alliit ty y P Pr ro ob blle em ms s When the print quality is poor select the closest symptom from the following table and refer to the corresponding solution to correct the problem You can also print a Demonstration Print page to more precisely determine the print quality problem For details refer...

Page 167: ...is heavier or thicker than the paper type selection Ensure that the proper paper is loaded in the paper tray Choose a heavier paper type at the control panel and in the print driver Use a lighter paper or paper type The bias transfer voltage is not properly adjusted for the paper type Verify that the paper types set in the control panel and the print driver match the paper loaded in the tray The s...

Page 168: ...r the exposed end of the transfer belt Fingerprints can cause print quality issues The toner cartridges are not Xerox toner cartridges Ensure that the toner cartridges meet specifications Replace the cartridges if necessary For details refer to Consumables Vertical black or color streaks or multiple colored streaks or lines Streaks in only one color The toner cartridges are not Xerox toner cartrid...

Page 169: ...ris from the paper path Ensure that the trays are pushed in all the way Ensure that the rear cover is closed and locked Condensation inside the printer causes partial blanks or creased paper Power on the printer and leave it on for at least 1 hour to get rid of the condensation For assistance go to the Xerox Support website at www xerox com office VLC500support Vertical blanks appear The laser len...

Page 170: ...s from the printer Replace the Transfer Belt which is included in the Maintenance Kit For assistance go to the Xerox Support website at www xerox com office VLC500support Slanted printing The paper guides in the trays are not set correctly Reset the paper tray guides For details refer to Loading Paper 170 Xerox VersaLink C500 Color Printer User Guide Troubleshooting ...

Page 171: ...e components in the paper path is marking the paper 1 Print the Repeating Defects pages At the control panel touch Device Support Support Pages Repeating Defects 2 To determine the cause measure the distance between the print defects 27 8 mm 1 1 in Drum Cartridge 52 0 mm 2 1 in Drum Cartridge 94 2 mm 3 7 in Drum Cartridge 82 4 mm 3 24 in Fuser 94 2 mm 3 7 in Fuser 18 8 mm 0 74 in Transfer Belt 63 ...

Page 172: ...he Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints an image to show print quality You can use this page to troubleshoot print quality issues with the printer The Error History report prints information on the most recent printer errors For more information refer to Printing Information Pages P Pr riin...

Page 173: ...n nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Information Xerox VersaLink C500 Color Printer User Guide 173 Troubleshooting ...

Page 174: ......

Page 175: ... Color Printer User Guide 175 A Specifications This appendix contains Configurations and Options 176 Physical Specifications 178 Environmental Specifications 182 Electrical Specifications 183 Performance Specifications 184 ...

Page 176: ...Network Adapter Option Option CAC Kit Card Reader Option Option S St ta an nd da ar rd d F Fe ea at tu ur re es s Features Description Print Speed Standard and Enhanced modes up to 45 ppm 2 Sided Print Speed Up to 43 ppm Print Resolution 1200 x 2400 dpi Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder Optional High Capacity Feeder Output Tray 150 sheets 550 sheets 550 sheets up to 4 fee...

Page 177: ...evice Interface FDI Remote Access Embedded Web Server O Op pt tiio on ns s a an nd d U Up pg gr ra ad de es s Wireless Network Adapter IEEE 802 11 n g b compliant and supports 2 4 GHz and 5 GHz frequencies 550 Sheet Feeder up to 4 additional trays for desired configuration 2000 Sheet High Capacity Feeder with Casters Productivity Kit with 250 GB hard drive Cabinet with Casters Xerox Common Access ...

Page 178: ...iig gh ht t M Me ea as su ur re em me en nt ts s f fo or r C Co on nf fiig gu ur ra at tiio on ns s H He eiig gh ht t C Co on nf fiig gu ur ra at tiio on ns s f fo or r O Op pt tiio on na all F Fe ee ed de er rs s Item Base Configuration 1 Optional Feeder 2 Optional Feeders 3 Optional Feeders 4 Optional Feeders Configuration View Height 443 4 mm 17 5 in 566 4 mm 22 3 in 689 4 mm 27 1 in 812 4 mm 3...

Page 179: ...r rs s Item No Optional Feeders 1 Optional Feeder 2 Optional Feeders Configuration View Height 779 4 mm 30 7 in 902 4 mm 35 5 in 1025 4 mm 40 4 in H He eiig gh ht t C Co on nf fiig gu ur ra at tiio on ns s f fo or r t th he e O Op pt tiio on na all H Hiig gh h C Ca ap pa ac ciit ty y F Fe ee ed de er r H HC CF F w wiit th h C Ca as st te er rs s Item No Optional Feeders 1 Optional Feeder Configura...

Page 180: ...ra at tiio on n C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s f fo or r O Op pt tiio on na all 5 55 50 0 S Sh he ee et t F Fe ee ed de er r C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s f fo or r O Op pt tiio on na all C Ca ab biin ne et t w wiit th h C Ca as st te er rs s 180 Xerox VersaLink C500 Color Printer User Guide Specifications ...

Page 181: ... e R Re eq qu uiir re em me en nt ts s f fo or r O Op pt tiio on na all H Hiig gh h C Ca ap pa ac ciit ty y F Fe ee ed de er r w wiit th h C Ca as st te er rs s Xerox VersaLink C500 Color Printer User Guide 181 Specifications ...

Page 182: ...ting Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due to condensation inside the printer E Elle ev va at tiio on n For optimum performance use the printer at elevations below 3100 m 10 170 ft 182 Xerox VersaLink C500 Color Printer User Guide Specification...

Page 183: ... cy y Power Supply Voltage Frequency Current Required 120 VAC 10 108 132 VAC 60 Hz 3 Hz 12 A 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 8 A P Po ow we er r C Co on ns su um mp pt tiio on n Power Saver Mode Sleep 0 9 W Ready 75 W Continuous printing 730 W Xerox VersaLink C500 Color Printer User Guide 183 Specifications ...

Page 184: ...ect print speed Print mode The fastest print modes are Standard and Enhanced Paper size Letter 8 5 x 11 in size prints slightly faster than A4 210 x 297 mm size Larger sizes reduce print speeds Paper type and weights For faster printing use paper weights of 105 g m or less The maximum print speed for 1 sided printing is 45 ppm on Letter size paper and 43 ppm on A4 size paper The maximum print spee...

Page 185: ...Xerox VersaLink C500 Color Printer User Guide 185 B Regulatory Information This appendix contains Basic Regulations 186 Material Safety Data Sheets 191 ...

Page 186: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment WARN...

Page 187: ...tiio on ns s a an nd d R Re ed du uc ciin ng g C Co os st t The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency...

Page 188: ...ption After the last print the device transitions to Ready mode In this mode the device can print again immediately If the device is not used for a specified period the device transitions to Low Power mode then to Sleep mode In these modes to enable reduced power consumption only essential functions remain active The device takes longer to produce the first print after it exits the Power Saver mod...

Page 189: ...rs find products and services with reduced environmental impacts EcoLogo is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards G Ge er rm ma an ny y G Ge er rm ma an ny y B B...

Page 190: ...that complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 2014 53 EU Radio Frequency RF output power of this device will not exceed 20 dBm in either frequency band Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received inclu...

Page 191: ...egarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts Xerox VersaLink C500 Color Printer User Guide 191 Regulatory Information ...

Page 192: ......

Page 193: ...Xerox VersaLink C500 Color Printer User Guide 193 C Recycling and Disposal This appendix contains All Countries 194 North America 195 European Union 196 Other Countries 198 ...

Page 194: ... is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply For more information go to www dtsc ca gov hazardouswaste perchlorate 194 Xerox VersaL...

Page 195: ...ve 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities Xerox VersaLink C500 Color Printer User Guide 195 Recycling and Disposal ...

Page 196: ...of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life take back information C Co olllle ec ct tiio on n a an nd d D Diis sp po os sa all o of f E Eq qu uiip pm me en nt t a an nd d B Ba at tt te er riie es s These symbols on the products and or accompanyin...

Page 197: ...id in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal B Ba at tt te er ry y S Sy ym mb bo oll N No ot te e This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive B Ba at tt te er ry y R Re em mo ov va all Batt...

Page 198: ...Other Countries Please contact your local waste management authority to request disposal guidance 198 Xerox VersaLink C500 Color Printer User Guide Recycling and Disposal ...

Page 199: ......

Search results

Summary of Contents for VersaLink C500

Reviews:

Related manuals for VersaLink C500

Brands by name

Popular brands

Xerox VersaLink C500, User Manual

Search results

Summary of Contents for VersaLink C500

Reviews:

Related manuals for VersaLink C500

Brands by name

Popular brands