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Operator Guide

1- 15

Overview

Printer control console (not shown)

Where available, the printer control console is the color monitor
located on top of the printer. It keeps you informed of the printer
status, and enables you to control certain functions of the printer,
such as stopping printing and continuing an interrupted job,
without returning to the controller.

Printer configurations

The standard printer configuration consists of an inverter feeder/
stacker plus one additional feeder/stacker. Some configurations
may include a printer control console (not shown).

Figure 1-8 Printer with inverter feeder/s feeder/stacker

(standard base configuration)

In addition, the printer is available with three or four feeder/stacker
modules.

Figure 1-9 Printer with inverter feeder/s feeder/s

feeder/stacker

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Summary of Contents for Troy PocketPro 100

Page 1: ...operator Xerox DocuPrint 100 115 135 180 EPS 701P24790 April 2005 guide ...

Page 2: ...udicial law or hereinafter granted including without limitation material generated from the software programs displayed on the screen such as icons screen displays or looks Printed in the United States of America XEROX and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION Other company trademarks are also acknowledged Changes are periodically made to this do...

Page 3: ...mentation xii DocuPrint 100 115 135 155 180 EPS documentation xiii 1 Overview Functional overview 1 1 Host connectivity options 1 2 Data formats supported 1 3 Stock specifications 1 3 Stock sizes 1 4 Paper weights 1 4 Special stocks 1 5 General paper characteristics to look for 1 5 Printing process and job flow 1 6 Printer overview 1 8 Printer components 1 10 Processor Feeder Trays 1 10 Sample tra...

Page 4: ... the printer 2 1 Powering off the printer immediately 2 2 Adjusting the registration transport roll levers for heavy paper 2 2 Loading paper 2 3 Unloading a stacker bin 2 8 3 Managing the system Starting stopping and rebooting the system 3 1 Powering on the controller 3 1 Powering on the printer 3 1 Holding queues 3 2 Releasing queues 3 2 Rebooting the system warm boot 3 2 Performing a deferred sh...

Page 5: ...eeFlow Prepress problems 5 2 Troubleshooting Graphical User Interface GUI problems 5 2 Troubleshooting print quality problems 5 3 Resolving print quality problems on a PostScript job 5 3 Isolating and resolving printer driven print quality problems 5 4 Resolving font problems 5 4 Troubleshooting job flow problems 5 5 Troubleshooting job integrity problems 5 5 Troubleshooting PDL problems 5 6 Isola...

Page 6: ... 31 Troubleshooting frequent misfeeds processor feeder trays 5 33 Incorrect paper size message 5 36 Generating a test page 5 36 Troubleshooting stacker problems 5 37 Troubleshooting paper curl problems 5 37 Checking paper curl 5 37 Adjusting the decurler lever 5 40 Troubleshooting the 36 track tape drive 5 41 Performing basic recovery 5 41 Troubleshooting initial program load IPL failure 5 41 Solv...

Page 7: ...em are for Xerox service representatives and are on or near panels or shields that must be removed with a tool DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS ONLY XEROX SERVICE REPRESENTATIVES HAVE ACCESS TO THESE PANELS Ozone information U S only This product produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air The environmental ...

Page 8: ...lly described in this documentation Never remove any covers or guards that are fastened with screws There are no operator serviceable areas within these covers Never override electrical or mechanical interlocks Never use supplies or cleaning materials for other than their intended purposes Keep all materials out of the reach of children Never operate the equipment if you notice unusual noises or o...

Page 9: ...mpany for advice This product must be connected to a protective earth circuit This product is supplied with a plug that has a protective earth pin This plug will fit only into an earthed electrical outlet This is a safety feature Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified electrician To disconnect all electrical power to the...

Page 10: ...ignated for this product the use of other materials may result in poor performance and may create a hazardous situation Do not use aerosol cleaners they may be flammable under certain circumstances CE mark Europe only January 1 1995 Council Directive 73 23 EEC amended by Council Directive 93 68 EEC approximation of the laws of the member states related to low voltage equipment January 1 1996 Counc...

Page 11: ...patible PBXs of the following countries In the event of problems contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a specification for terminal equipment for use on analog switched telephone networks in the European Economic area The product may be configured to be compatible with other country networks Please contact your Xer...

Page 12: ...further information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1 800 8286571 Canada 1 800 8286571 ...

Page 13: ...aper stock and programming of the various trays Chapter 3 Managing the system provides management related information that pertains to the system as a whole such as starting stopping and rebooting the system and operating the tape drives Chapter 4 Maintaining the system provides information on adding and replacing consumable supplies such as dry ink and on cleaning the various areas of the system ...

Page 14: ...ple Online Gateway disabled The word enter within procedures The two step process of keying in data and pressing Enter for example enter y Italics Document and library names are shown in italics for example the Xerox DocuPrint NPS IPS Guide to Managing Print Jobs Variable elements in a command or directory path are also shown in italics for example var spool XRXnps filename Vertical bars Alternati...

Page 15: ...g LCDS Print Description Language Xerox DocuPrint 100 115 135 155 180 EPS Installation Planning Guide Xerox DocuPrint 100 115 135 155 180 EPS NPS IPS Extension Operations Guide Xerox DocuPrint EPS Font Reference Manual Xerox DocuPrint 100 115 135 155 180 EPS Operator Quick Reference Card Xerox DocuPrint 100 115 135 155 180 EPS Customer Information Quick Reference Card Xerox DocuPrint 100 115 135 1...

Page 16: ...xiv Operator Guide Introduction ...

Page 17: ...ts sizes and types Optional modules for enhanced finishing and output to third party finishing devices Optional enabling of a third party roll feeder Optional high capacity feeder stacker modules which provide additional feeder trays and output bins High resolution of LCDS PostScript and PCL data streams shown in the following table Table 1 1 Data stream resolution Requires additional equipment to...

Page 18: ...a network interface using Novell TCP IP or AppleTalk protocols Your system may have one or both of these configurations Figure 1 1 Configurations supported for the Xerox DocuPrint 100 115 135 155 180 EPS 1 Sun UNIX client workstation 2 Apple Macintosh client workstation 3 Network connection 4 Controller 5 PC client workstation 6 Mainframe host computer 7 Bus and tag cables channel connection 8 Pri...

Page 19: ...r using TCP IP protocol The system also prints PostScript and PCL data submitted over a network Ethernet or AppleTalk from a variety of clients PCs Windows and Windows NT Sun workstations UNIX UNIX command line clients lp and lp NetWare Q Server through a Novell print server bindery mode only Apple Macintosh workstations Stock specifications The success of any print run depends on proper selection...

Page 20: ...Paper weights The DP 100 115 135 155 180 EPS supports the following range of paper weights 16 110 pound 60 200 gsm Other paper weights should not be used Name of stock Size in inches Size in millimeters Special requirements US Letter 8 5 by 11 inches 216 by 279 mm US Legal 8 5 by 14 inches 216 by 356 mm US Ledger US Tabloid 11 by 17 inches 17 by 11 inches 279 by 432 mm 432 by 279 mm A3 11 69 by 16...

Page 21: ...riety of colors colored paper has many uses including calling attention to certain printed material separating special sections or dividing chapters of a report Preprinted paper May be letterhead forms or logos Refer to Helpful Facts about Paper to verify that the preprinting inks used on your stock are the kind formulated for use in laser printers Predrilled paper Has holes for use in binders or ...

Page 22: ...ager JPM process transfers the job into the input queue The virtual printer name and job attributes are attached to the job The job remains in the Input Queue until it can be printed for example held and faulted jobs reside in the input queue 3 Decomposer The Job Chooser DC process reconciles the job attributes with the virtual printer attributes Once the job is ready for print the Job Chooser giv...

Page 23: ...PDF jobs that is non LCDS jobs and for LCDS jobs PostScript PCL TIFF ASCII and PDF jobs When the job is sent from the application for printing a print data file is created This file becomes the job that is submitted to the printer for printing The print data file and the job request are submitted to the selected queue Jobs are processed by priority within the designated queue once the job reaches ...

Page 24: ... the controller and prints the document according to the print options specified by the user The printer also stacks the printed output collates it and if configured with one of the available optional third party finishing devices performs finishing functions such as binding stitching or perforating The Xerox DocuPrint 100 115 135 155 180 EPS printer is a monochrome printer If it receives print jo...

Page 25: ...y additional hardware The maximum number of feeder stacker modules supported for this configuration is four including the inverter module with the roll feeder With the two processor feeder trays this makes a total of six input trays possible Jam recovery The printer engine monitors the print job so that if a paper jam occurs the job resumes on the correct page at the correct tab using the same col...

Page 26: ...ssor Feeder Trays Two processor feeder trays trays 1 and 2 are located in the main part of the printer and are not part of a feeder stacker module Trays 1 and 2 can handle paper sized from 8 by 10 inches 203 by 254 mm to 9 02 by 14 02 inches 230 by 356 mm Sample tray The sample tray located on top of the printer receives output such as transparencies sample sheets from printing jobs prints from sy...

Page 27: ...eder trays Multiple feeder trays can be configured to feed paper for jobs in the most effective manner For example the trays can provide nonstop printing of a complex job that requires many paper stocks or only a few stocks by using the trays continuous loading capability A different input tray can also be selected for each copy of a specific page in a print job for example to provide different pa...

Page 28: ...f the tray is in use and selected as a backup tray pressing the Tray Unlock button causes the tray elevator to lower and the tray to be unavailable for auto switching If the tray elevator is in the raised position and the tray is not in use or selected as a backup tray pressing this button causes the elevator to lower with no effect on printing operations This button functions when the Please Wait...

Page 29: ... lowers the stack for unloading An offset mechanism offsets printed sets toward the front or back of the HCS bin The elevator platform lowers under the following conditions The bin capacity has been reached A selection to lower the platform is entered at the printer control console or a user interface window The job being printed reaches a designated unload boundary Each HCS bin has unlinked doubl...

Page 30: ...ding the inverter feeder stacker containing feeder trays 3 4 5 and 6 and stacker bins A B C and D Each module contains one high capacity feeder tray and one high capacity stacker bin High capacity feeders The high capacity feeder HCF trays are located in the bottom half of the feeder stacker modules Each HCF tray can hold up to 2500 sheets of 20 pound or 80 gsm paper The high capacity feeder trays...

Page 31: ... an interrupted job without returning to the controller Printer configurations The standard printer configuration consists of an inverter feeder stacker plus one additional feeder stacker Some configurations may include a printer control console not shown Figure 1 8 Printer with inverter feeder stacker feeder stacker standard base configuration In addition the printer is available with three or fo...

Page 32: ...irectly with the printing system The bypass transport allows you to customize your printer for increased efficiency and specialized applications involving finishing NOTE A bypass transport must be installed for the printing system to support a third party finishing device Function of the bypass transport Connected to the last feeder stacker module the bypass transport moves paper from the stacker ...

Page 33: ...accepts all paper stocks on which the printer can print and it accommodates simplex and duplex printing DFA support The bypass transport meets the Xerox Document Feeding and Finishing Architecture DFA specifications The system software supports DFA However in order for the bypass transport to function correctly you need to set up finishing personality profiles to identify your finishing device to ...

Page 34: ...ablement kit The 7 by 10 inch enablement kit allows the printing system to print on 7 by 10 inch 178 by 254 mm paper size with throughput speed of up to 206 PPM Paper paths The paper path is the route that materials paper transparencies labels and so on follow through the printer from the feeder trays to the output bins or finisher Printer paper path The following figure shows the path the paper t...

Page 35: ...entation 4 High capacity feeder tray 4 a Side 1 of sheet leaving feeder tray b Drilled holes on right edge c Origin 0 0 portrait orientation 5 Inverter 6 Duplex inverter 7 Sample tray 8 Disk inversion 9 High capacity stacker bin A a Side 2 of sheet stacked in bin b Drilled holes on left edge c Origin 0 0 portrait orientation 10 High capacity stacker bin B a Side 2 of sheet stacked in bin b Drilled...

Page 36: ...ransport paper path 1 Sheet path 2 Exit rollers 3 Floor Controller overview The controller receives LCDS PostScript and PCL data streams from a mainframe host or a workstation client processes the data and sends it to the printer The controller also provides the printer with print data and commands and receives status information from the printer The controller consists of a Sun Workstation comput...

Page 37: ...r preferences from the remote client to disable or enable some or all connections Remote Workflow allows you to configure the printers that you want to manage and provides real time status of the printers You may switch between the printers that you are managing but you can display only one printer GUI at a time The remote client GUI looks and functions the same as the local DocuSP GUI on the cont...

Page 38: ...15 Sun Blade 1000 2000 1 Controller stand 2 Mouse 3 18 36 track cartridge tape drive optional 4 Processor 5 Diskette drive 6 CD drive 7 Quarter inch cartridge QIC tape drive 8 External fixed disk drive optional 9 Keyboard 10 Display monitor ...

Page 39: ...or Sun W1100z controller 1 Display monitor 2 External diskette drive 3 Keyboard 4 Mouse 5 External fixed disk drive optional 6 Quarter inch cartridge QIC tape drive 7 Processor 8 DVD CD RW drive 9 18 36 track cartridge tape drive optional 10 Controller stand ...

Page 40: ...e power receptacle and outlet connectors and ports Memory One or two 1 GB Dual In line Memory Modules or DIMMs are provided as a standard feature of the processor Hard disk drive The internal hard disk drive stores the operating system software the NPS IPS Extension application and any queued print jobs are stored on the internal disk This disk cannot be used to store other applications or data ex...

Page 41: ...l of the processor has a power receptacle and outlet connectors connector openings ports fan and vent Keyboard The keyboard consists of alphanumeric keys similar to a typewriter symbols and special character keys an extended character set and function keys The keyboard is one of your main methods of communicating with the printer You can use the keyboard to make selections and to enter commands th...

Page 42: ...rnal components and options The following components are external to the processor The controller stand contains sections that may hold these components Quarter inch cartridge QIC tape drive 36 track cartridge tape drive optional External 36 GB hard disk drive optional NOTE This additional drive is standard equipment on systems with the NPS IPS extension Controller stand The controller is provided...

Page 43: ...idge tape drive QIC 9 track reel tape drives 36 track cartridge tape drives Moving the controller To ensure consistent performance and avoid any damage to equipment follow these rules for placing the components of the workstation controller Use the controller stand that comes with your printing system equipment Keep the processor in an upright vertical position as illustrated below Allow at least ...

Page 44: ...sor Do not block any fan or vent on the front sides or rear of the processor Do not Do not place the monitor and processor on a desk or table top Do not place the monitor on top of the processor Do not allow any piece of equipment to blow warm air into the air intake vents of the processor Do not place the processor on its side or in any other position but the upright vertical position achieved by...

Page 45: ...via the Socket gateway 26 track cartridge tape drive QIC for resource loading only The 4 GB external SCSI quarter inch cartridge QIC tape drive is an external device provided with the Xerox DocuPrint 100 115 135 155 180 EPS The cartridge tape drive connects to the controller through the SCSI port on the processor back panel Like the diskette and DVD drives this tape drive is not an input source fo...

Page 46: ...y are not available with new systems In addition if a peripheral cabinet has either of the following 18 track tape drives they are not supported STK 4220 MOD 1 tape drive STK 4220 MOD 2 tape drive Figure 1 23 Peripheral cabinet 1 9 track magnetic tape drive 2 18 36 track cartridge tape drive Paper sizing and print speed The printer paper trays have edge guide sensors that detect paper length and w...

Page 47: ...364 mm must feed short edge first A3 US Ledger or US Tabloid NOTE JIS B4 can be fed either long edge or short edge first Paper width and throughput speed LCDS printing only The width of the paper you use for your LCDS print job is directly related to the rate at which the printer can print the job The rate at which a job prints is called the throughput speed and is measured in pages per minute ppm...

Page 48: ... 58 ppm Pitch Paper width Speed 6 7 to 10 19 in 178 to 259 mm 116 ppm 5 10 19 to 12 12 in 259 to 308 mm 96 ppm 4 12 12 to 15 31 in 308 to 389 mm 77 ppm 3 15 31 to 17 in 389 to 432 mm 58 ppm Pitch Paper width Speed 8 7 to 7 4 in 178 to 188 mm 154 ppm 7 7 4 to 9 01 in 188 to 229 mm 135 ppm 6 9 01 to 10 19 in 229 to 259 mm 116 ppm 5 10 19 to 12 12 in 259 to 308 mm 96 ppm 4 12 12 to 15 31 in 308 to 38...

Page 49: ...ower pitch mode Refer to the OUTPUT TMODE parameter in the Xerox Document Services Platform Using LCDS Print Description Language for information on using this command Similarly if the system cycles down frequently because your external finishing equipment has a slower throughput rate than the printing system the OUTPUT TMODE command can be used to lower the pitch mode to match the speed of the fi...

Page 50: ...per size for 8 pitch mode 2 Minimum paper size for 8 pitch mode 3 Travel direction of sheets out of paper tray Using large paper sizes in 3 pitch mode Large paper sizes with widths of 15 31 to 17 inches 389 to 432 mm are supported only in 3 pitch mode and must feed short edge first These paper sizes slow down the throughput speed Therefore a short edge feed job takes longer to print than a long ed...

Page 51: ...4 33 inches 364 mm is the maximum paper length for which the system supports long edge feeding 5 to 8 pitch mode Any papers with long edges greater than this such as 11 by 17 inch 279 by 432 mm paper must be loaded for short edge feeding 3 or 4 pitch mode The following figures show how some of the standard paper sizes feed through the printer in various pitch modes European papers Figure 1 26 A4 2...

Page 52: ...eding long edge feed Figure 1 29 US Ledger or US Tabloid 11 by 17 inch paper feeding short edge feed B4 papers There are two versions of B4 paper European ISO B4 9 84 by 13 89 inches 250 by 353 mm and Japanese JIS B4 14 33 by 10 12 inches 364 by 257 mm European B4 feeds long edge first while JIS B4 may feed either long edge or short edge first ...

Page 53: ...Operator Guide 1 37 Overview Figure 1 30 B4 250 by 353 mm paper feeding long edge feed Figure 1 31 JIS B4 257 by 364 mm paper feeding may be long or short edge feed ...

Page 54: ...1 38 Operator Guide Overview ...

Page 55: ...r Manager window NOTE Where available the printer control console enables you to control certain functions of the printer such as stopping printing and continuing an interrupted job without returning to the controller Interrupting printing Click the red Pause Printing icon Resuming printing Click the green Resume Printing icon Powering on the printer Select Printer On from the Printer menu Powerin...

Page 56: ... gsm you must adjust the registration transport roll levers which are located behind areas 2 and 4 1 Open the right and left doors of the printer 2 For each lever a Pull the lever toward you b While holding the lever toward you turn it to the left Figure 2 1 Turning the registration transport roll levers For systems with small paper 7 by 10 inch 178 by 254 mm enablement Systems with this option ha...

Page 57: ... high capacity trays trays 3 through 6 Up to six different stocks may be used within a print job including oversized cover stock or tabs You can unlock pull out and load any tray from which paper is not being fed without interrupting printing If you open a tray that is in use feeding switches to a backup tray If no tray is available printing stops The printer stops feeding paper from any tray when...

Page 58: ...ay name From the properties pop up menu select Tray Unlock NOTE If the printer stops due to insufficient paper in a tray the system unlocks the tray 2 When the green Ready to Open indicator lights pull the feeder tray out until it stops Figure 2 4 Ready to Open indicator 3 Place the paper in the tray following the instructions on the labels Figure 2 5 Tray labels 1 2 ...

Page 59: ... with the wrapper seam side down Fan predrilled paper fan thoroughly and remove any paper plugs Load transparencies and 9 inch 229 mm tabs into trays 1 and 2 only Ensure that the paper is loaded into the right front corner of the tray CAUTION Do not load above the MAX line on the paper guide Figure 2 6 Maximum fill line After loading paper in tray 1 or 2 adjust the rear guide to touch the paper st...

Page 60: ...2 6 Operator Guide Managing the printer Figure 2 7 Rear and side guides in trays 3 4 5 and 6 ...

Page 61: ...e side paper guide and the long edge against the rear guide Figure 2 8 Large paper loaded for short edge feeding for example 11 by 17 inches 279 by 432 mm 3 In trays 1 and 2 slide the rear guide until it touches the stack Figure 2 9 Slide rear guide to stack 4 Press the green dot on the tray latch until the assembly clicks into place ...

Page 62: ... stopped due to low paper select Continue on the display monitor Unloading a stacker bin Follow this procedure to unload printed output from a stacker bin 1 Select a bin for unloading by pressing the Bin Unload button on the bin control panel You can also select a bin for unloading from the printer mimic on the printer control screen Figure 2 11 When a bin is selected the bin elevator lowers ...

Page 63: ...indicator lights Figure 2 12 Ready to Unload light CAUTION Always use both hands to lift a container or pallet out of the bin 3 Open the bin doors pull the platform out until it stops and lift the container pallet for pallet only stacking or paper stack off the platform Figure 2 13 Lift container pallet or paper stack 4 Carry the loaded container pallet or paper stack to a nearby table or paper ca...

Page 64: ...er may be used if the bin is not selected for use or is not in an auto switching combination To switch from containerless stacking to stacking in a container or on a pallet for pallet only stacking press and release the green button on top of the stacker bin platform Figure 2 14 Press and release green button To switch from stacking into a container or pallet to containerless stacking slide the gr...

Page 65: ...sition and close the bin doors The bin elevator rises and the bin is again ready for use NOTE The platform does not rise until you have opened and closed both bin doors If the bin is not empty the elevator remains down and a message appears on the display monitor telling you to empty the bin ...

Page 66: ...2 12 Operator Guide Managing the printer ...

Page 67: ...menu Powering on the controller Wait at least one minute after power has been switched off before continuing Then switch on power to the controller components in the following order 1 Any external SCSI devices starting with the unit with the SCSI terminator and following the connection chain toward the Sun workstation 2 Other peripherals 3 Monitor 4 Sun workstation When the operating system finish...

Page 68: ... select Do Not Accept Jobs 3 Right click in the queue list section and select Do Not Release Jobs Releasing queues After rebooting or powering on the system release all held queues On the Queue Manager window do the following for each active queue 1 Right click the queue name 2 From the pop up menu select Accept Jobs or Release Jobs as appropriate To release all queues 1 Right click in the queue l...

Page 69: ...and you want to wait for queued jobs to finish printing 1 On the DocuSP Print Services window log on as Administrator or Operator 2 Hold any active queues Refer to Holding queues earlier in this chapter 3 On the DocuSP Print Services window select Shutdown from the System menu 4 When the DocuSp Print Services window closes and an ok prompt appears at the bottom of the screen enter boot 5 When the ...

Page 70: ...ueues Refer to Releasing queues earlier in this chapter Powering off the system You may be required to power down the system under the following conditions Work is being done on an attached printer The Sun workstation is being moved SCSI peripherals are being added or removed A power outage is planned The Sun workstation is receiving hardware maintenance The DocuSP controller will not be in use fo...

Page 71: ... noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device is switched Liquid is spilled into the equipment The equipment is exposed to water damage or flooding Any part of the equipment is damaged Powering off the controller CAUTION This procedure may corrupt the DocuSP software or result in data loss Use it only in emergency 1 On the DocuSP Print Servic...

Page 72: ...f the following methods Open the right front door of the printer and press the power button Figure 3 1 Shutting off power U S only Grasp the printer plug firmly and pull it from the wall outlet WARNING Do not grasp the cable to pull out the plug Open the left door of the printer and push down circuit breakers CB101 CB102 and CB103 ...

Page 73: ... track tape drive The external 18 36 track tape drive uses 1 2 inch cartridge tapes You can use it to load resources and to submit offline print jobs Powering on the tape drive Press the Power button on the front of the drive The drive displays the name of each diagnostic test while performing it ...

Page 74: ... system Figure 3 3 Press the power button and display diagnostic test 1 Power switch 2 Message display Powering off the tape drive 1 Press the Ready button Figure 3 4 Ready button 2 Unload any tape cartridge 3 Press the Power button ...

Page 75: ... the tape from threading correctly and can damage the tape drive Do not load a cartridge if The case is cracked or broken The leader block the blank section at the beginning of the tape or its latch is broken The file protect selector or sensor is damaged The label is peeling The case contains any liquid The tape was wound completely out of the cartridge then reattached to the cartridge reel If a ...

Page 76: ... slot of the tape drive until it stops Figure 3 7 Slide cartridge into entry slot After about 15 seconds the tape is loaded The message window displays Online and indicates whether the cartridge is file protected F or unprotected U Unloading a tape Automatic procedure When a job is finished the tape drive rewinds the tape and unloads and ejects the cartridge ...

Page 77: ...e cartridges vertically in a clean area that has the same temperature and humidity as the tape drive location If the storage environment is different bring the cartridges into the tape system environment 24 hours before using them Never remove the protective wrapping until you are ready to use the cartridge Every time you pick up a cartridge ensure that the leader block is latched Never carry two ...

Page 78: ... copy the data onto a new cartridge If a label starts to peel replace it immediately Do not write on a label that is on a cartridge Write a new label remove the old one and replace it with the new one Place the two labels in the recessed areas of the cartridge as shown below Figure 3 9 Placement of labels 1 Customer label on top 2 Volume serial number label opposite side of thumbwheel Write on lab...

Page 79: ...ntire set of Help documentation screens from the controller as a single document 1 From the Help pull down menu select Print Help Documentation 2 On the Print Help Documentation window select from the Queue menu the queue to which you want to send the Help file to print 3 Click OK The printer prints out the entire set of Help windows ...

Page 80: ...3 14 Operator Guide Managing the system ...

Page 81: ...nd ensures optimum productivity Storing paper It is important to store paper correctly Temperature and humidity affect the way your printer processes paper Store paper in the cartons it came in To reduce the possibility of moisture absorption always place cartons on a wooden pallet or store them in a cabinet off the floor After removing the paper from its carton always store it In its wrapper On a...

Page 82: ...4 2 Operator Guide Maintaining the system Figure 4 1 Storing paper correctly Figure 4 2 Recommended temperature and humidity for paper storage ...

Page 83: ...d hours needed to condition paper Example If you want to move ten cartons of paper from a storage area with a temperature of 90o F to an operating area with a temperature of 70o F a 20o difference you should do so at least 18 hours before using the paper Paper curl Before the manufacturer cuts paper into sheets it is stored on large rolls After it is cut and packaged it retains some of the curl fr...

Page 84: ...ade Adding fuser agent WARNING Fuser agent contains silicone which can cause irritation upon contact with the eyes Be sure to wash your hands with soap and water after you finish this procedure To add fuser agent 1 Open the right and left doors of the printer and locate the fuser area Figure 4 3 The fuser area 2 Place a dropcloth on the floor under the fuser area 3 Grasp the green handle on the fu...

Page 85: ...Operator Guide 4 5 Maintaining the system Figure 4 4 Pull out fuser drawer 4 Locate the fuser agent reservoir Figure 4 5 The fuser agent resevoir ...

Page 86: ... agent spills make the floor slippery CAUTION The fuser reservoir has an antisplash seal Do not push the fuser agent bottle into the reservoir with excessive force as this can damage the seal 8 Carefully pour the fuser agent into the reservoir until the level reaches the MAX line Figure 4 6 Pour fuser agent to MAX line 9 Replace the reservoir cap by turning it clockwise 10 Push the fuser agent res...

Page 87: ...ween 32 and 40 sheets Because the sheets must be processed continuously you may want to run 45 test pages in order to clear the message from the system unless the current print job contains at least 40 pages Replacing the dry ink waste container To replace the dry ink waste container 1 Open the right and left doors of the printer and locate the dry ink waste container ...

Page 88: ...system Figure 4 8 Dry ink waste container 2 Place a dropcloth on the floor under the dry ink waste container area CAUTION To prevent dry ink spills do not tip or tilt the waste container 3 Pull the full waste container out of the printer ...

Page 89: ... Maintaining the system Figure 4 9 Pull out waste container 4 Remove the cap from the top of the full waste container Figure 4 10 Remove cap 5 Place the removed cap over the opening on the end of the full waste container ...

Page 90: ... NOTE If any dry ink gets on your hands wash them with soap and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink immediately launder with detergent and cold water Dry cleaners should be told that the spot is dry ink for a printer so they do not use a solvent that sets the stain ...

Page 91: ...idge 1 Open the right and left doors of the printer and locate the dry ink area at the left side of the printer There are step by step instructions on the panel next to the dry ink cartridge Figure 4 12 Locate dry ink area 2 Place a dropcloth on the floor under the dry ink area 3 Pull the empty dry ink cartridge out until it stops 4 Move the green handle to the right the unlatched position to rele...

Page 92: ...ridge and discard it 6 Turn a new full cartridge of dry ink upside down and shake it well to loosen the contents thoroughly 7 Insert the new cartridge into the printer until it stops Figure 4 14 Insert new cartridge 8 Move the green handle to the left the latched position to secure the lid of the cartridge ...

Page 93: ...detergent and cold water Dry cleaners should be told that the spot is dry ink for a printer so they will not use a solvent that sets the stain Using the custom transfer assist blade The custom transfer assist blade in the printer assures good print quality for your jobs A kit is available allowing you to customize the transfer assist blade for use with nonstandard paper sizes You cannot use the cu...

Page 94: ...ransfer assist blade When you are using the custom transfer assist blade you must set the tray length Use the following two tables to determine the tray length setting to use Table 4 2 US tray length settings for custom transfer assist blades Table 4 3 Non US tray length settings for custom transfer assist blades Cleaning the system and its components Cleaning tasks consist of the following Cleani...

Page 95: ...eaning cartridge must be undamaged and clean 1 Remove any cartridge loaded in the tape drive 2 Insert the cleaning cartridge The cleaning cycle takes approximately 15 seconds 3 Remove the cleaning cartridge when it is unloaded 4 Mark the usage on the tape label Do not use a grease pencil You must clean the 18 36 track cartridge tape drive regularly to keep it functioning properly Cleaning the 26 t...

Page 96: ...event read and write errors To clean the diskette drive 1 If there is a diskette in the floppy disk drive remove it 2 Insert the cleaning diskette into the disk drive 3 Follow the directions on the cleaning diskette to clean the diskette drive 4 Remove the cleaning diskette Cleaning the sensors and the reflecting surfaces The following is a list of sensors to clean Q850 sensor Q1011 sensor and mir...

Page 97: ...Operator Guide 4 17 Maintaining the system Figure 4 16 Raise area 4 green handle 3 Locate the Q850 sensor Figure 4 17 Q850 sensor ...

Page 98: ... 6 Close the printer doors Cleaning the Q1011 sensor and mirror Follow this procedure when directed by Xerox Customer Support Center personnel 1 Open the right and left doors of the printer and locate the Q1011 sensor Figure 4 18 Q1011 sensor 2 Apply a small amount of lens and mirror cleaner to a cleaning pad 3 Wipe the sensor and mirror gently with the cleaning pad ...

Page 99: ...additional sensors There are additional sensors that you should clean when directed by Xerox Customer Support Center personnel NOTE If the sensor is very dirty you may use a small amount of alcohol on a swab to clean it CAUTION Do not use any abrasive materials or stronger solvents on the sensor ...

Page 100: ...ity stacker To clean the sensors 1 Brush or wipe the sensor windows lightly 2 Remove any paper dust present in the area Figure 4 20 Remove paper dust Cleaning the Q1107 sensor To access sensor Q1107 open the top cover of the high capacity stacker To clean the sensor 1 Brush or wipe the sensor window lightly 2 Remove any paper dust present in the area ...

Page 101: ...ean Q1107 sensor Cleaning the Q1164 sensor To access sensor Q1164 open the top cover of the last feeder stacker module the one containing the purge tray To clean the sensor 1 Brush or wipe the sensor window lightly 2 Remove any paper dust present in the area ...

Page 102: ...ay cause damage Cleaning the exterior surfaces of the system Clean the exterior surfaces of the printer daily if possible Clean the exterior surfaces with a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not saturate the cloth just dampen it CAUTION Liquids must not be allowed to drip onto anything electrical or mechanical For the same reason n...

Page 103: ...put from the printer contains image defects such as deletions problems with lines missing images smudges shading or text problems Font problems The output from the printer contains font defects such as incorrect character spacing jagged characters text runs off the page or sentences run into each other Inoperable system The inoperable system has experienced an unrecoverable software error due to a...

Page 104: ... DigiPath 2 5 or jobs from 2 5 clients should upgrade the client Contact the local support center for information Troubleshooting Graphical User Interface GUI problems Use the following procedures when the Printer Manager Queue Manager Job Manager Administration or Help modules do not function or you cannot use Exit to restart the system Problem One of the icons on the DocuSP Print Services window...

Page 105: ...t settings are optimized for the printer If changes have been made you can restore the factory installed defaults by selecting Defaults Selecting Reset sets the image quality parameters to the most recently applied setting Resolving print quality problems on a PostScript job To isolate and resolve a print quality problem on a PostScript job perform the following Determine if an error page has been...

Page 106: ...printer Resolving font problems Use the following procedures to isolate and resolve common font problems Problem The job prints with the wrong font Determine if the font is being downloaded with the job If a downloaded font is not found font substitution occurs and an error page is printed If the font is not being downloaded with the job determine if the font is loaded on the server by viewing the...

Page 107: ...oblem An active job with a status of printing or waiting for printer is not printing and there are no faults or messages 1 Open a printer door If a message appears in the faults and messages frame the controller is communicating with the printer 2 If you determine that the job is taking too much time restart the DocuSP software Troubleshooting job integrity problems A job integrity problem means t...

Page 108: ...f so did it print without problems Has the file been printed previously on a different printer If so what printer was selected Because HP PCL printers rarely print a list of errors what do you see as the specific image errors or problems in the prints When you compare the problem prints with a hard copy proof what specifically do you need to correct Was the file recreated and resubmitted If so wha...

Page 109: ...y installed version of the system software Has printing been attempted with the most recently released version of the system software installed Isolating TIFF file problems Ask the following questions when there are problems with TIFFS Is the file a true TIFF or is it a TIFF wrapped in PostScript as determined by viewing the file in a text editor and checking the PostScript header Did the PostScri...

Page 110: ...er Does the original PostScript file print correctly If yes does it print correctly on other PostScript printers Can you open all pages within Adobe s Acrobat Within Acrobat can you print correctly from PostScript What application and or PDF software created the PDF file With the printer s error pages turned on does the printer produce a PostScript error page Does the PDF file print on other PDF p...

Page 111: ...b status in the Job Manager window 2 If the job status is hold right click on the job list and select Release from the pop up menu If the job status is processing do the following Check the Print Services window If the job is processing you should see a message input to printer delayed You can also check the performance meter If the CPU activity is high the decomposer is working If you have no mes...

Page 112: ...ollowing the statement OFFENDING COMMAND to correct the PDL file if it is corrupt 4 If possible submit the job to a draft printer If the job prints successfully contact the customer support center Problem You are receiving PostScript error messages while trying to merge variable data with the form Create the variable data file by using the Adobe driver Crash recovery This section explains how to r...

Page 113: ... system attempts to reestablish the correct state of the system at the time of the crash to assure no loss of formatted data After the successfully recovered report has completed printing the accounting log shows the recovered report has completed successfully and the total pages is the maximum number of pages in the report even if the job ended early The following four examples illustrate the sho...

Page 114: ...t Clearance window the job is aborted The job status shows the Job Aborted state No accounting page is generated Spooling mode In Spooling mode a job does not print until all its data is received If the system crashes after spooling all the data follow the directions for Streaming mode If the system crashes while receiving data the job is aborted After a crash wait until the system is idle before ...

Page 115: ...3 On the Properties window select Spooling as the input mode and click Apply 4 Right click on the queue again and select Do Not Release Jobs from the pop up menu This prevents the unnecessary processing of the data 5 Select Online Manager from the System menu 6 On the Online Manager window select the Output Queue that you set up in the previous steps 7 Start a new job and wait until the data trans...

Page 116: ... check whether the printer is active and your job is associated with the printer If the printer is in an ACTIVE state wait until it goes into INACTIVE state When the printer becomes inactive the data transmission is complete and you can continue 3 On the Online Manager window click the End button if Automatic End is not enabled If the printer is inactive one of following could have happened Your j...

Page 117: ...Change the queue setting to Release Jobs and the gateway starts receiving data normally Incorrect printer state on host Problem The host erroneously indicates that the printer state is ACTIVE 1 Verify that the device address on the Online Setup window is accurate 2 Start a new job from the Online Manager window If the host printer state does not change continue to step 3 3 Access the log screen on...

Page 118: ...s to paper jam clearance Each area of the printer in which jams can occur has detailed jam clearance labels that tell you how to clear a jam in that area Figure 5 1 Area jam clearance labels inside the printer Each handle lever or knob that must be moved to clear a jam is bright green and marked with an arrow indicating the direction it moves Clearing paper jams in all printer areas The following ...

Page 119: ...he sample or purge trays 3 Close any printer doors that were opened 4 Select the Continue button to resume printing 5 Discard any damaged sheets that were sent to the sample tray or purge tray For additional paper jam information refer to the following sections Checking job integrity following a paper jam Clearing paper jams in printer areas 2 through 20 Clearing a misfeed feeder tray fault Troubl...

Page 120: ...ediately before and after the offset sheet to see if there are any missing or duplicate sheets in the report NOTE A message may appear on the controller screen and the display monitor telling you that there is a suspected page delivery error and advising you to check the output Clearing paper jams in printer areas 2 through 20 In the following figures the printer jam clearance areas have arrows po...

Page 121: ...Operator Guide 5 19 Troubleshooting Figure 5 4 Area 3 Figure 5 5 Area 4 ...

Page 122: ...5 20 Operator Guide Troubleshooting Figure 5 6 Area 5 ...

Page 123: ...Operator Guide 5 21 Troubleshooting Figure 5 7 Area 6 ...

Page 124: ...5 22 Operator Guide Troubleshooting Figure 5 8 Area 7 ...

Page 125: ...hooting Figure 5 9 Area 8 NOTE If a jammed sheet rips as you are removing it from area 8 you may have to use the pinch lever in area 9 to remove the paper Refer to the Note following the area 14 figure for additional instructions ...

Page 126: ...aper path to where they are more accessible and easier to remove 4 If paper rips as you are removing it from area 9 or if you have difficulty removing paper from this area use the pinch lever located further inside area 9 Paper may be caught in this area during duplex printing Using the pinch lever to access area 9 To use the pinch lever located inside area 9 CAUTION This area of the printer may b...

Page 127: ...5 25 Troubleshooting 4 Turn the green pinch lever to its original position Make sure that you relatch the lever after you have cleared any paper in this area Figure 5 11 Area 10 Figure 5 12 Area 11 all feeder stackers ...

Page 128: ...5 26 Operator Guide Troubleshooting Figure 5 13 Area 12 all feeder stackers Figure 5 14 Area 13 ...

Page 129: ...or Guide 5 27 Troubleshooting Figure 5 15 Area 14 NOTE You may sometimes find paper lying on top of area 14 even though there is no message indicating a jam in this area Discard the paper Figure 5 16 Area 15 ...

Page 130: ...5 28 Operator Guide Troubleshooting Figure 5 17 Area 16 Figure 5 18 Area 17 ...

Page 131: ... to the stack following a jam in area 18 Check for this message when clearing an area 18 paper jam If your printer has frequent jams in this area you may need to clean the Q1107 sensor If your printer has a bypass transport module you should check for paper jams in areas 19 and 20 after clearing an area 18 paper jam Clearing a paper jam in the bypass transport 1 Open the bypass transport module do...

Page 132: ...bleshooting Figure 5 20 Press area 19 green lever 3 Remove any paper from the exposed area 4 Press the green lever to the left until the latch catches 5 Press the area 20 green lever in the direction of the arrow printed on it ...

Page 133: ...he latch catches 8 Close the bypass transport module door Clearing a misfeed feeder tray fault 1 If the Ready to Open indicator is not lit press the Tray Unlock button located on the feeder tray control panel Figure 5 22 If necessary press Tray Unlock button 2 When the Ready to Open indicator lights open the feeder tray Pull the tray all the way out for best results ...

Page 134: ...tly stacked The stack is not higher than the MAX line on the length guide The length guide is firmly touching the back edge of the stack For the high capacity feeder trays also ensure the side guide is firmly touching the side of the stack NOTE You do not need to discard transparencies and other stiff materials unless they are damaged 5 For the processor feeder trays relatch the paper feeder assem...

Page 135: ...nused stacker bin when the misfeed was detected Troubleshooting frequent misfeeds processor feeder trays If the printer misfeeds frequently the problem may be caused by a glazed feed belt especially if you notice that one tray feeds the same paper better than another one does Glazing is caused by a buildup of the chemicals found on most papers If you suspect this is the problem cleaning the feed b...

Page 136: ... it by pressing down on the bright green lever on the right side of the paper tray Figure 5 25 If necessary unlatch paper feeder assembly 2 Lightly moisten a lint free towel with a Xerox recommended film remover and wipe the outside surface of the feed belt thoroughly in the same direction as the ribs on the belt Wiping from side to side might pull the belt off its track Allow a few seconds for th...

Page 137: ...elatch the paper feeder assembly by pressing down on the bright green dot Slide the paper tray completely back into the printer Figure 5 27 Press down on green dot to relatch paper feeder assembly 4 Operate the system as usual If you are still experiencing misfeeds place a service call ...

Page 138: ... incorrect paper size message Generating a test page You can print the sample test page on paper stock other than USLetter 8 5 by 11inches or A4 While the PostScript test image does not cover the entire page when using non USLetter or A4 sizes you can still use the test page as a guide in making the necessary alignment adjustments Fold the test page horizontally and vertically to check whether the...

Page 139: ... problem may be due to excessive paper curl Try the following Reduce the paper curl by adjusting the decurler Refer to the section Troubleshooting paper curl problems Reduce the number of sheets going to the bin Troubleshooting paper curl problems Too much curl in the paper stock can cause paper jams Checking paper curl You can adjust the decurler lever to correct most paper curl problems Refer to...

Page 140: ...5 38 Operator Guide Troubleshooting Figure 5 28 Hold printed sheets ...

Page 141: ...Operator Guide 5 39 Troubleshooting Figure 5 29 Paper curl chart ...

Page 142: ...Adjusting the decurler lever To adjust the decurler lever 1 Open the right door of the printer and locate the decurler lever Figure 5 30 Locate decurler lever 2 If the print curl is 2 or more move the green decurler lever to the right 3 If the print is 3 or more move the green decurler lever to the left 4 If the decurler adjustment does not eliminate the paper curl problem turn the paper stock ove...

Page 143: ...em Calling for service Performing basic recovery Always try to recover the cartridge from the inch cartridge tape drive before you try to correct any problems with the drive Follow these basic recovery steps 1 Take the tape drive offline 2 If there is a relevant message on the display monitor or controller perform the action described there 3 If there is an error code on the tape drive message dis...

Page 144: ... Power on tape drive 3 For the 36 track drive press and hold the Select Scroll and Ready buttons for at least five seconds Figure 5 32 Press and hold Select Scroll and Ready buttons 1 Select button 2 Scroll button 3 Ready button If the Initial Program Load procedure fails again note the error code and time then call for service Solving other cartridge tape drive problems Other problems that may oc...

Page 145: ...he Unload button Figure 5 33 Unload button 3 Try unloading the tape again 4 If the tape still does not unload record the error code on the message display record the time and call for service Problem Unloading a cartridge after a power failure 1 Power on the tape drive 2 Press the Unload button Problem The tape has wound completely out of cartridge Call for service If there is an error code messag...

Page 146: ...e does not go into a Ready state 1 Determine if the tape drive is online by pressing the Scroll button until the message display shows the Status display 2 If the tape drive is offline refer to the section Placing the tape drive online in the Managing the system chapter 3 If the tape drive still is not ready the cartridge may be inserted incorrectly Remove the cartridge from the transport and inse...

Page 147: ... report it to the service representative Calling for service Before calling the Customer Service Support Center ensure you have read this information and have tried the corrective actions described here If the problem persists gather the necessary information details follow and call the appropriate Customer Service Support Center phone number Your site representative can supply you with the teleph...

Page 148: ...r equipment model You are also asked for Your printing system serial number which is located on a panel inside the printer behind the small door on the left Figure 5 37 Location of printing system serial number indicated by label 1 Your name Your company name The system condition or status NOTE The printer serial number and fault codes can also be seen on the Tools display of the display monitor T...

Page 149: ...table lists the supplies that are available from Xerox for your laser printing system Use this table to help you determine your supply needs Table A 1 Supplies Item Description Supply Number Paper Xerox paper quantities are 10 reams 5000 sheets to a carton unless otherwise noted The 3 4 and 7 hole papers marked with an asterisk are drilled with 5 16 inch holes 8 5 x 11 inch 4024 Dual Purpose Paper...

Page 150: ...rpose Colors Goldenrod 3 hole 3R3078 8 5 x 14 inch Dual Purpose Colors Goldenrod 3R3094 8 5 x 11 inch Dual Purpose Colors Ivory 3R3064 8 5 x 11 inch Dual Purpose Colors Ivory 3 hole 3R3080 8 5 x 14 inch Dual Purpose Colors Ivory 3R3096 8 5 x 11 inch Dual Purpose Colors Gray 3R3066 8 5 x 11 inch Dual Purpose Colors Gray 3 hole 3R3802 8 5 x 14 inch Dual Purpose Colors Gray 3R3098 8 5 x 11 inch Dual ...

Page 151: ...els per sheet 3R3146 8 5 x 11 inch 1 label per sheet 3R4476 8 5 x 11 inch Custom form To order call the appropriate telephone number in your area Tab stock 250 sheets per carton Straight Collated Singles 5 tab set Non drilled 90 lbs Index white 3R4417 3 hole drilled 90 lbs Index white 3R4418 Non drilled 90 lbs Index blue 3R4425 3 hole drilled 90 lbs Index blue 3R4426 Reverse Collated Singles 5 tab...

Page 152: ...placement 5R161 Developer MICR Packaged 2 bottles per carton Effective life is approximately one carton per 600 000 pages 2 bottles required for replacement 5R573 Fuser agent Packaged 1 bottle per carton Consumption rate is approximately 250 000 pages per liter 8R2955 Cleaning supplies 1 2 inch cleaning cartridge Call the appropriate telephone number in your area to order 8R3635 QIC Tape Drive Hea...

Page 153: ...Give the representative the following information Your Xerox customer number which is supplied by your Xerox representative Your customer number is also included on your Xerox invoice Your equipment model number DocuPrint 180 EPS for example Item description Refer to Available supplies earlier in this chapter Quantities required for each item A purchase order number if that is the method of paymen...

Page 154: ...A 6 Operator Guide Supplies ...

Page 155: ...sensors 16 system 14 client problems troubleshooting 2 components controller 21 27 Sun Blade 1000 2000 21 Sun Blade 2500 23 24 Sun W1100z 23 24 printer 10 14 conditioning paper 3 connectivity host 2 consumables 4 controller components 21 27 Sun Blade 1000 2000 21 Sun Blade 2500 23 24 Sun W1100z 23 24 moving 27 options 26 overview 20 stand 26 conventions xi curl paper 3 custom transfer assist blade...

Page 156: ...v loading tape 9 long and short edge feeding 31 M misfeed clearing 31 monitor controller 26 moving the controller 27 O offline interface 27 online and offline interfaces 26 online interface 26 operation safety Europe vi viii operation safety U S vi options printer 16 ordering supplies 5 output bins 12 overview controller 20 functional 1 printer 8 ozone production information v P paper care 1 chara...

Page 157: ...lity 3 problems classifications 1 processor feeder trays 10 processor controller 24 external components 26 optional components 26 productivity troubleshooting 9 protection files 12 publications available xiii purge tray 11 S safety hotline numbers vi laser v operation vi viii sample tray 10 saving jobs troubleshooting 10 sensors cleaning 16 service calling for 45 short edge feeding 31 shutdown sys...

Page 158: ...feeder 10 purge 11 sample 10 troubleshooting 36 track tape drive 41 client problems 2 frequent misfeeds 33 job integrity 5 paper curl problems 37 PDL problems 6 process problems 8 productivity and performance 9 saving jobs 10 stacker problems 37 undeclared faults 1 V vent locations controller Sun Blade 1000 2000 27 Sun Blade 2500 28 Sun W1100z 28 ...

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