Xerox Phaser 8500, Service Manual

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Phaser 8400/8500/8550/8560 Color Printer Service Manual 4-75
General Troubleshooting
6. Name the new connection with the model number of the printer. Configure
the new connection using the COM port configured in step 3, then click
OK . Set “Bits per second” to 19200, and set “Flow control” to Hardware,
then click [OK].
7. From the Hyper Terminal tool bar, click on Transfer and select Capture
Text . Click on Browse , and in the browse window, navigate to the location
where you wish to save your diagnostic results. Enter a file name for your
trace and click
Save .
8. Turn on the printer and monitor the backchannel trace.
9. The back channel trace should appear in the Hyper Terminal window.
When you have captured the necessary trace data, click
Transfer ->
Capture Text -> Stop to end data capture. This data is saved as a text file
to the location specified in step #7. Fax or email this data to EHS for help
with troubleshooting problems on power up or other out of the ordinary
problems where normal diagnostics may not run.