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Xerox Phaser 6300, User Manual

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Phaser® 6300/6350 Color Laser Printer

1-9

Xerox Support Centre

The 

Xerox Support Centre

 is a utility that is installed during printer driver installation. It 

appears on the desktop for Windows systems and is placed in the Utilities folder for Mac 
systems. It provides a central location for accessing the following information:

■

User manuals and video tutorials

■

Solutions to troubleshooting problems

■

Printer and supplies status

■

Supplies ordering and recycling

■

Answers to frequently asked questions

■

Default printer driver settings (Windows only)

To start the Xerox Support Centre utility:

1.

Select one of the following options:

■

Windows

: Double-click the 

Xerox Support Centre

 icon 

on your desktop.

■

Macintosh

: Select the 

Applications 

folder, select the 

Utilities

 folder, and then double-click 

Xerox Support 

Centre

.

2.

Select your printer from the 

Select Printer 

drop-down list.

Summary of Contents for Phaser 6300

Page 1: ...handbok Gebruikershandleiding Guia do Usu rio Gu a del usuario Benutzerhandbuch Guida dell utente Guide d utilisation c o l o r l a s e r p r i n t e r User Guide www xerox com office support Phaser 6...

Page 2: ...Corporation in the United States and or other countries ITC Avant Guard Gothic ITC Bookman ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are trademarks of Interna...

Page 3: ...Basics Overview of Network Setup and Configuration 2 2 Setting Up the Network 2 3 Choosing a Connection Method 2 3 Connecting via Ethernet Recommended 2 3 Connecting via USB 2 4 Configuring the Networ...

Page 4: ...tions 3 16 Selecting Printing Preferences Windows 3 16 Selecting Options for an Individual Job Windows 3 16 Selecting Options for an Individual Job Macintosh 3 18 Printing on Both Sides of the Paper 3...

Page 5: ...Do Not Match 4 11 Printed Colors Do Not Match Monitor Colors 4 11 PANTONE Colors Do Not Match 4 12 Print Area Is Not Centered on the Paper 4 12 5 Maintenance Cleaning the Printer 5 2 Cleaning the Out...

Page 6: ...reventing Jams 6 2 Misfeed at Tray 1 MPT 6 2 Misfeed at Trays 2 5 6 4 Jam at the Fuser 6 7 Jam at the Duplex Unit 6 9 Jam at Registration Roller 6 10 Getting Help 6 12 Control Panel Messages 6 12 Prin...

Page 7: ...Phaser 6300 6350 Color Laser Printer 1 1 This chapter includes Printer Parts on page 1 2 Printer Configurations on page 1 4 Control Panel on page 1 6 More Information on page 1 8 Printer Features...

Page 8: ...ht View on page 1 2 Rear Left View on page 1 3 Inside View on page 1 3 Front Right View 1 Top cover 2 Control panel 3 Front Door 4 Handle to open Tray 1 Multi Purpose Tray 5 Tray 2 6 Trays 3 4 and 5 7...

Page 9: ...e View 1 Top cover 2 Toner cartridges 3 USB connection 4 Ethernet 10 100 Base T connection 5 Power cord connection Doors A and C Open Door B Open 1 Front Door A 2 Transfer Roller 3 Imaging Unit 4 Door...

Page 10: ...nters 36 ppm black and white 26 ppm color Phaser 6350DP Phaser 6350DT and Phaser 6350DX printers 36 ppm Maximum resolution dpi 2400 Fonts PostScript and PCL Trays Tray 1 MPT and Tray 2 Connection USB...

Page 11: ...ations One 550 Sheet Feeder Tray 3 One 1100 Sheet High Capacity Feeder Trays 3 and 4 One 550 Sheet Feeder Tray 3 and one 1100 Sheet High Capacity Feeder Trays 4 and 5 Memory RAM memory cards 128 MB 25...

Page 12: ...Control Panel Layout 1 Status Indicator LED Green Printer is ready to print Yellow Warning condition printer continues to print Red Startup sequence or error condition Blinking Printer is busy or war...

Page 13: ...o view current information about your printer do the following 1 On the control panel select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select C...

Page 14: ...e PDF Videos Packaged with printer Packaged with printer www xerox com office 6300_6350support www xerox com office 6300_6350support www xerox com office 6300_6350support Printer Management Tools www...

Page 15: ...ion User manuals and video tutorials Solutions to troubleshooting problems Printer and supplies status Supplies ordering and recycling Answers to frequently asked questions Default printer driver sett...

Page 16: ...page 2 3 Configuring the Network Address on page 2 5 Installing the Printer Drivers on page 2 9 infoSMART Knowledge Base Networking Documents English only on page 2 12 This chapter provides basic info...

Page 17: ...network Windows operating systems Run the Installer on the Software and Documentation CD ROM to automatically set the printer s IP address if the printer is connected to an established TCP IP network...

Page 18: ...web server For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help Network Connection Depending on your particular setup the followin...

Page 19: ...connection is not as fast as an Ethernet connection To use USB PC users must have Microsoft Windows 98 SE Windows Me Windows XP or Windows 2000 Macintosh users must use Mac OS 9 x and higher USB Conn...

Page 20: ...omputer has the address 192 168 1 3 Another device can have the address 192 168 1 4 Generally Macintosh computers use either TCP IP or the EtherTalk protocol to talk to a networked printer For Mac OS...

Page 21: ...m your desktop using an embedded web server For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help After setting the printer s IP ad...

Page 22: ...rts Dynamic DNS through DHCP You must have DHCP enabled on the printer for DDNS to function Your network s DHCP server must also support Dynamic DNS updates through option 12 or option 81 support See...

Page 23: ...y set the IP address Manually setting the IP address overrides DHCP and AutoIP Alternatively if you are in a small office with a single PC and use a dialup modem connection you can manually set the IP...

Page 24: ...ver is recommended to take full advantage of your system s custom features and genuine Adobe PostScript Default printer driver PCL Driver Web only The Printer Command Language driver can be used for a...

Page 25: ...create a desktop USB printer 1 Insert the Software and Documentation CD ROM into the CD ROM drive 2 Use the Desktop Printer Utility to create a desktop USB printer The utility is located in the Phase...

Page 26: ...led Printer Setup Utility To locate utilities on the Macintosh hard drive open the Applications folder and then open the Utilities folder 3 Click the Add icon in the Printer List window and then selec...

Page 27: ...l and Home Networking Guidlines R1019019367 Understanding TCP IP Addressing and Subnetting Basics R1019019442 Installing the Printer Driver in Windows 9x When Using a USB Connection R1019019447 Instal...

Page 28: ...2 Supported Paper and Media on page 3 3 Loading Paper on page 3 8 Selecting Printing Options on page 3 16 Printing on Both Sides of the Paper on page 3 20 Printing on Specialty Media on page 3 22 See...

Page 29: ...confirm the paper type and size or change it as required 3 From the software application access the Print dialog box and then select printing options in the printer driver 4 Send the job to the printe...

Page 30: ...inting media specified for your Phaser 6300 6350 printer They are guaranteed to produce excellent results with your printer Caution Damage caused by using unsupported paper transparencies and other sp...

Page 31: ...icated on the paper guide Adjust the paper guides to fit the paper For Trays 2 5 the paper guides click into place when they are adjusted correctly Use paper or other approved media from a new package...

Page 32: ...or handled Do not open sealed packages of paper until you are ready to load them into the printer Leave paper in the original packaging For most commercial cut size grades the ream wrapper contains an...

Page 33: ...Executive 7 25 x 10 5 in Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 0 in A4 210 x 297 mm A5 148 x 210 mm A6 105 x 148 mm B5 JIS 182 x 257 mm ISO B5 176 x 250 mm 10 Commercial 4 12 x 9 5 in...

Page 34: ...er 3 7 Supported Paper Sizes and Weights for Trays 2 5 Trays 2 5 65 163 g m2 17 40 lb Bond 50 60 lb Cover Executive 7 25 x 10 5 in Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 0 in A4 210 x...

Page 35: ...glossy paper preprinted paper and prepunched paper Thin and thick card stock Transparencies Envelopes Labels Specialty media including business cards postcards trifold brochures and weatherproof pape...

Page 36: ...ading Paper Phaser 6300 6350 Color Laser Printer 3 9 To load paper in Tray 1 MPT 1 Open Tray 1 MPT by pulling out on the handle 2 Pull out the tray extension and open the paper guides 6300 006 6300 00...

Page 37: ...e the first side to be printed faceup with the bottom of the page entering the printer first For prepunched paper place the paper with the holes toward the right side of the tray Note Do not load pape...

Page 38: ...e paper for your job into the tray and then press the OK button Macintosh To select this option using Macintosh 1 In the Print dialog box select Paper Feed from the drop down list 2 Select Manual Feed...

Page 39: ...rinter 3 12 To load paper into Trays 2 5 1 Pull out the tray 2 If necessary open the paper guides Squeeze the green tab on the length guide and then slide it back The guide clicks into place Slide the...

Page 40: ...release sheets that are stuck together 4 Insert paper into the tray If you are using preprinted or prepunched paper follow these guidelines For single sided printing place the side to be printed faceu...

Page 41: ...ee Printing on Both Sides of the Paper on page 3 20 For prepunched paper place the paper with the holes toward the right side of the tray Caution Do not load paper above the fill line indicated on the...

Page 42: ...ay be a small space between the paper and the guides 6 Insert the tray into the tray slot and push the tray completely into the printer 7 To use the current tray setup press the OK button on the contr...

Page 43: ...lections Note For more information about Windows printer driver options click the Help button on the printer driver tab to view the online help Selecting Options for an Individual Job Windows If you w...

Page 44: ...cation TekColor tab Color corrections Black and white Window NT 4 x Page Setup tab Number of copies Orientation Automatic 2 sided printing Paper Quality tab Paper type size and tray selection Print qu...

Page 45: ...fic printer settings click the applicable saved preset in the Presets list 3 Click Print to print the job See the following table for specific printing options For more information about using these o...

Page 46: ...age Cover pages Layout Pages per sheet Border Two sided printing Print Quality Print quality Image smoothing Job Type Secure prints personal prints proof prints and saved prints Advanced Options Paper...

Page 47: ...ollowing requirements You must have a Phaser 6300DN Phaser 6350DP Phaser 6350DT or Phaser 6350DX printer to perform automatic 2 sided printing For more information see the Printer Features chapter of...

Page 48: ...on Side Edge Flip on Long Edge Bind on Top Edge Flip on Short Edge Bind on Side Edge Flip on Short Edge Bind on Top Edge Flip on Long Edge Operating System Steps Windows 98 SE or Windows Me 1 Select t...

Page 49: ...r local reseller or go to www xerox com office supplies Caution Damage caused by using unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement...

Page 50: ...cialty Media Phaser 6300 6350 Color Laser Printer 3 23 Printing Transparencies from Tray 1 MPT 1 Open Tray 1 MPT by pulling out on the handle 2 Pull out the tray extension and open the paper guides 63...

Page 51: ...fit the transparencies Do not load more than 25 transparencies 5 On the control panel select the transparency type and size a Select Change setup and then press the OK button b Select Transparency an...

Page 52: ...ys 2 5 1 Pull the tray out of the printer 2 If necessary open the paper guides Squeeze the green tab on the length guide and then slide it back The guide clicks into place Slide the green side guides...

Page 53: ...icated on the paper tray Overloading the tray may cause jams In the following illustration 2 indicates the maximum fill line for transparencies labels glossy paper and thin card stock 5 If necessary p...

Page 54: ...t you maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid the effects of moisture and dryness which can affect print quality and cause wrinkling Exc...

Page 55: ...pecialty Media Phaser 6300 6350 Color Laser Printer 3 28 Printing Envelopes from Tray 1 MPT 1 Open Tray 1 MPT by pulling out on the handle 2 Pull out the tray extension and open the paper guides 6300...

Page 56: ...t load more than 10 envelopes For Monarch A7 DL and C6 envelopes place the envelopes in the tray flap side up with the bottom of the envelope entering first 4 On the control panel select the envelope...

Page 57: ...ter Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and re...

Page 58: ...and open the paper guides 3 Fan the labels to release sheets that are stuck together 4 Insert the labels into Tray 1 MPT and adjust the paper guides to fit the sheets Place the side to be printed face...

Page 59: ...button c Select the label sheet size and then press the OK button 6 In the printer driver select either Labels as the paper type or Tray 1 MPT as the paper source Printing Labels from Trays 2 5 1 Pull...

Page 60: ...ace the top of the page toward the front of the printer Note Do not load the paper above the fill line indicated on the tray Overloading the tray may cause jams In the following illustration 2 indicat...

Page 61: ...sparencies or other specialty media contact your local reseller or go to www xerox com office supplies Glossy Paper Guidelines Do not open sealed packages of glossy paper until you are ready to load t...

Page 62: ...lor Laser Printer 3 35 Printing Glossy Paper from Tray 1 MPT 1 Open Tray 1 MPT by pulling out on the handle 2 Pull out the tray extension and open the paper guides 3 Fan the glossy paper to release sh...

Page 63: ...sheets 5 On the control panel select the glossy paper type and size a Select Change setup and then press the OK button b Select Glossy Paper and then press the OK button c Select the paper size and th...

Page 64: ...Laser Printer 3 37 2 If necessary open the paper guides Squeeze the green tab on the length guide and then slide it back The guide clicks into place Slide the green side guides outward 3 Fan the paper...

Page 65: ...ed on the tray Overloading the tray may cause jams In the following illustration 2 indicates the maximum fill line for transparencies labels glossy paper and thin card stock 5 If necessary press the p...

Page 66: ...er select either Glossy Paper as the paper type or the appropriate tray as the paper source Printing Custom Size Paper In addition to the wide variety of standard paper sizes that you can use for prin...

Page 67: ...printed facedown with the top of the paper entering the printer first For 2 sided printing if you are using preprinted or prepunched paper place the first side to be printed faceup with the bottom of...

Page 68: ...ight use the Up Arrow and Down Arrow buttons to select the height of the paper and then press the OK button Note When you define a new custom size it is stored in the printer so it can be used again U...

Page 69: ...Phaser 6300 6350 Color Laser Printer 4 1 This chapter includes Controlling the Quality of Your Prints on page 4 2 Solving Print Quality Problems on page 4 5 Print Quality...

Page 70: ...quality modes Note The print job may take longer to process when you select the Enhanced or Photo print quality mode Print Quality Mode Description Automatic Automatically selects the optimal print qu...

Page 71: ...rop down list 3 Select the desired mode for Quality Mac OS X version 10 2 and higher 1 In the Print dialog box select Image Quality from the drop down list 2 Select a print quality mode from the Print...

Page 72: ...the TekColor tab 2 Select the desired color correction Some of the color corrections are grouped under Office Color or Press Match Mac OS 9 x 1 In the Print dialog box select General 2 Select TekColor...

Page 73: ...onitor Colors on page 4 11 PANTONE Colors Do Not Match on page 4 12 Print Area Is Not Centered on the Paper on page 4 12 Lines Smudges or Streaks Problem Black and or colored areas appear on the page...

Page 74: ...appears on the pages Repeating Defects Problem Marks or voids are regularly repeated on a page Solution Print the Repeating Defects page to view instructions for correcting the problem To print the Re...

Page 75: ...at surface On the control panel print the Color Registration page a Select Troubleshooting and then press the OK button b Select Print Quality Problems and then press the OK button c Select Color Regi...

Page 76: ...c Select the next heavier type of paper and then press the OK button Note Paper types from lightest to heaviest are Plain Paper Heavy Plain Paper Thin Card Stock and Thick Card Stock All Colors Are T...

Page 77: ...isfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details To order pa...

Page 78: ...as needed For detailed instructions see Selecting a Print Quality Mode on page 4 2 and Adjusting Color on page 4 3 Note Driver settings override the settings selected on the control panel Color Settin...

Page 79: ...cal in the printer driver and on the control panel 2 Print the RGB Sampler pages or CMYK Sampler pages a On the control panel highlight Information and then press the OK button b Select Sample Pages a...

Page 80: ...t the print area on the paper The print area appears as a dashed rectangle on the Calibrate Margins page the printer does not print outside this rectangle To print the Calibrate Margins page 1 On the...

Page 81: ...Supplies on page 5 5 Requesting a Maintenance Kit on page 5 7 Recycling Supplies on page 5 6 Moving and Repacking the Printer on page 5 8 See also Maintenance video tutorials at www xerox com office...

Page 82: ...cloth moistened with a mild neutral detergent Do not spray detergent directly onto the printer Warning To prevent electric shock turn the printer off and unplug the power cord from the electrical out...

Page 83: ...ze together the orange tabs at both sides of the transfer roller and gently lift it out of the printer Caution Avoid touching the surface of the roller 3 Use a dry towel or cotton swab to clean the de...

Page 84: ...stall the transfer roller Insert the rounded ends of the transfer roller into the curved black guides inside the printer Lock the transfer roller into the printer by pushing down on the orange tabs un...

Page 85: ...ered occasionally Each item includes installation instructions in the package Consumables Toner cartridges Cyan Magenta Yellow and Black Note When ordering toner cartridges from your local reseller or...

Page 86: ...button 2 Select Supplies Info and then press the OK button 3 Select Supplies Usage Page to print To order supplies contact your local reseller or go to www xerox com office 6300_6350supplies Caution U...

Page 87: ...nter reaches 300 000 pages The long life maintenance kit contains Developers Cyan Magenta Yellow and Black Feed Roller Kit Registration Roller When you receive a warning message contact a Xerox suppor...

Page 88: ...can be safely moved from one location within an office to another as long as it travels in an upright position gently over smooth surfaces Any jarring movement such as pushing the printer over a raise...

Page 89: ...00 6350 Color Laser Printer 6 1 This chapter includes Clearing Paper Jams on page 6 2 Getting Help on page 6 12 See also Troubleshooting video tutorials at www xerox com office 6300_6350support Troubl...

Page 90: ...on page 6 9 Jam at Registration Roller on page 6 10 See also User Safety on page A 1 Preventing Jams To reduce the frequency of paper jams follow the guidelines and instructions in the Printing Basics...

Page 91: ...earing Paper Jams Phaser 6300 6350 Color Laser Printer 6 3 2 Push up the latch on the front of the printer to open Front Door A 3 Remove any jammed paper 4 Close Front Door A 6300 066 6300 016 6300 06...

Page 92: ...per is clean and not stuck together Do not load the paper above the fill line Adjust the paper guides to fit the paper Misfeed at Trays 2 5 To clear the misfeed 1 Pull the tray specified on the contro...

Page 93: ...d correctly in the tray below the fill line Adjust the paper guides to fit the paper 4 Remove any jammed paper from inside the printer tray slot Verify that all scraps of paper are removed 5 Insert th...

Page 94: ...earing Paper Jams Phaser 6300 6350 Color Laser Printer 6 6 6 Push up the latch on the front of the printer to open Front Door A 7 Remove any jammed paper 8 Close Front Door A 6300 066 6300 016 6300 06...

Page 95: ...m at the Fuser To clear the jam 1 Press the button on the right side of the printer to open Front Door B 2 Pull up the two green levers at both ends of the fuser Warning The fuser is hot To prevent bu...

Page 96: ...earing Paper Jams Phaser 6300 6350 Color Laser Printer 6 8 3 Remove the jammed paper 4 Completely push down the two green levers at both ends of the fuser 5 Close Front Door B 6300 063 6300 062 6300 0...

Page 97: ...er 6300 6350 Color Laser Printer 6 9 Jam at the Duplex Unit To clear the jam 1 Press the button on the right side of the printer to open Front Door B 2 Remove the jammed paper 3 Close Front Door B 630...

Page 98: ...Roller To clear the jam 1 Pull Tray 2 completely out of the printer 2 Remove the jammed paper from inside the printer tray slot Confirm that all scraps of paper are removed 3 Insert Tray 2 into the t...

Page 99: ...earing Paper Jams Phaser 6300 6350 Color Laser Printer 6 11 4 Push up the latch on the front of the printer to open Front Door A 5 Remove any jammed paper 6 Close Front Door A 6300 066 6300 016 6300 0...

Page 100: ...cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam Press the Help button on the control panel to view additional informa...

Page 101: ...r also includes useful links Use the following websites to obtain more information Resource Link PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes s...

Page 102: ...minal Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical specifica...

Page 103: ...are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water If any of these conditions occur do the following 1 Turn off the prin...

Page 104: ...or the 550 Sheet Feeder Add 341 mm 13 6 in for the 1100 Sheet High Capacity Feeder Other Clearances 100 mm 4 in behind the printer 600 mm 24 in in front of the printer 100 mm 4 in on the left side of...

Page 105: ...Follow all warnings and instructions marked on or supplied with the printer options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total S...

Page 106: ...aution Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment is not covered by the warranty service agreement or Total Satisfaction Guarantee T...

Page 107: ...draws attention to a particular component See the manual s for information Hot surface on or in the printer Use caution to avoid personal injury Do not touch the imaging unit Do not burn the item It m...

Page 108: ...settings driver Mac 3 18 driver Windows 3 16 cleaning the printer 5 2 Color Calibration Tutorial page 4 8 4 9 color correction selecting in driver 4 3 Color Registration page 4 7 colors adjusting 4 3...

Page 109: ...aserSMART Technical Support 1 8 PrintingScout 6 12 Technical Support 1 8 web links 6 13 glossy paper guidelines 3 34 loading in Tray 1 MPT 3 35 loading in Trays 2 5 3 36 printing 3 34 guidelines custo...

Page 110: ...N network overview of setup 2 2 setting up 2 3 network addresses configuring 2 5 non Xerox supplies 5 6 O OK button 1 6 one sided prints 3 11 operational safety A 3 options binding edge 3 21 printer 1...

Page 111: ...problems all colors too light or too dark 4 8 color settings not applied 4 10 colors align incorrectly 4 7 colors do not match 4 11 colors vary between computers 4 10 fusing is incomplete 4 7 grays n...

Page 112: ...tray combinations 1 5 Trays 2 5 loading paper 3 11 location 1 2 paper and media types 3 11 paper fill line 3 11 paper jams 6 4 supported paper 3 7 troubleshooting control panel messages 6 12 infoSMART...

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