Support and Information Sources
Unrivaled Service
and Support
Behind every Xerox product is a large net-
work of customer support that’s unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They’re even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And genuine Xerox supplies are
always easily available.
Total Satisfaction Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser
®
printer
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox express warranty or a Xerox
maintenance agreement. You decide when
you’re satisfied.
Xerox Office Services Support
Asset Management Services
Asset Optimization and Tracking —
•
Process and tools to optimize an enter-
prise’s office output infrastructure and
reduce overall costs.
Break-Fix Management — Single point
•
of ownership and management for
break-fix service for all brands of office
output printers
Supplies Management — Process and
•
tools to procure, monitor and replen-
ish all document related supplies
proactively.
Imaging and Output
Management Services
Output Management — Single point
•
of management for office output from
all output printers — regardless of
manufacturer
Image Capture and Workflow —
•
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support Services
Technology Procurement and
•
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model, while lowering
the total cost of acquisition.
Help Desk Services — A broad range of
•
enterprise services managed through
a single point of contact and delivered
through an on-site or off-site model.
End User Services — Microsoft software
•
implementation, IT project consulting
and customer education.
Access Managed Services
•
Access Managed Services
Student and Library Patron Access —
•
Custom designed and implemented
customer-managed solutions for
student and library patron print-
access management.
Additional Information
Sources
What’s in the Box
Phaser 6128MFP multifunction printer
•
Print Cartridge (1,000 (CMY) print
•
capacity
1
, (1,000 (K) print capacity
1
)
Software and Documentation CD
•
(with User Manual, Quick Installation
Guide, Warranty Statement)
Power cord
•
1
Average standard pages. Declared yield in accordance with
ISO/IEC 19798. Yield will vary based on image, area coverage
and print mode.
Phaser 6128MFP Multifunction Printer
Front Panel:
The Front Panel provides tools and
•
information pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
On the Web
Visit www.xerox.com/office for:
Product, supply and support information
•
Downloading drivers
•
Finding your local Xerox sales
•
representative
Online documentation
•
Visit www.xerox.com/office/support for:
Support and service information,
•
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
Application issues
–
Errors
–
Print-quality issues
–
Troubleshooting
–
Questions? Comments?
Problems?
If for any reason you need to contact
your Xerox sales representative, please
call 1-877-362-6567, or visit us on the
web at www.xerox.com/office.
© 2010 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. XEROX
®
, XEROX and Design
®
,
CentreWare
®
and Phaser
®
are trademarks of Xerox Corporation in the U.S. and/or other countries. PCL
®
is a registered trademark of Hewlett-Packard. As an ENERGY STAR
®
partner, Xerox
Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. All other
trademarks are the property of their respective manufacturers. The information in this brochure is subject to change without notice. 8/10 610P729871B
61DEG-01UC
