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Xerox Phaser 6022 User Manual Download Page 107

Troubleshooting 

 

 

Xerox

®

 Phaser

®

 6022 Printer  107 

 

User Guide 

 

3.

 

Remove any jammed paper from the back of the printer. 

 

4.

 

Lower the levers to their original position. 

 

5.

 

Close the rear cover. 

 

6.

 

Follow the instructions on the control panel display and in the Printer Status window of 

PrintingScout. Press 

OK

. 

 

Summary of Contents for Phaser 6022

Page 1: ...te Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Suomi K ytt opas Norsk Brukerh ndbok...

Page 2: ...pple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple...

Page 3: ...iew 21 Control Panel 21 Power Saver Mode 23 Changing Power Saver Mode Settings Using the Control Panel 23 Exiting Power Saver Mode 23 Information Pages 24 Configuration Page 24 Printing the Configurat...

Page 4: ...mation 48 Configuring Printer Defaults 48 Resetting the Printer 49 Configuring General Setup Using the Control Panel 50 Getting Information About the Printer 50 Configuring System Settings 50 Configur...

Page 5: ...82 Cleaning the Exterior 83 Cleaning the Interior 83 Adjustments and Maintenance Procedures 88 Color Registration 88 Adjusting Paper Type 89 Adjusting the Bias Transfer Roller 89 Adjusting the Fuser 9...

Page 6: ...119 Environmental Specifications 120 Temperature 120 Relative Humidity 120 Elevation 120 Electrical Specifications 121 Power Supply Voltage and Frequency 121 Power Consumption 121 ENERGY STAR Qualifi...

Page 7: ...ser Guide North America 135 European Union 136 Domestic Household Environment 136 Professional Business Environment 136 Collection and Disposal of Equipment and Batteries 137 Battery Symbol Note 137 B...

Page 8: ......

Page 9: ...fety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 17 Your printer and the recommended supplies have been designed and tested to meet strict safety re...

Page 10: ...rict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment tes...

Page 11: ...tions Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these c...

Page 12: ...age and power Review the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on th...

Page 13: ...the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces Ozone Release This printer produces ozone during normal operation The amount...

Page 14: ...accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner print drum cartridges or toner containers into an open flame W...

Page 15: ...n the documentation supplied with your printer Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to...

Page 16: ...mage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imagi...

Page 17: ...fety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety informat...

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Page 19: ...Xerox Phaser 6022 Printer 19 User Guide This chapter includes Parts of the Printer 20 Power Saver Mode 23 Information Pages 24 Administrative Features 25 More Information 27 2 Features...

Page 20: ...ser Guide Parts of the Printer This section includes Front View 20 Rear View 21 Control Panel 21 Front View 1 Control Panel 2 Output Tray 3 Output Tray Extension 4 Toner Cartridges 5 Side Door 6 Power...

Page 21: ...me Description 1 Power Saver button To enter or exit low power mode press the power saver button 2 Menu Button This button displays the Information Pages Billing Meters Admin Tray Settings and Panel L...

Page 22: ...avigate up one level in a menu press this button 9 OK Button This button displays the selected menu or selects the current menu option 10 Control Panel Display The control panel display provides infor...

Page 23: ...ngs Using the Control Panel To change the Power Saver mode settings 1 At the printer control panel press the Menu button 2 Use the Up and Down arrows to navigate to Admin Menu then press OK 3 Navigate...

Page 24: ...configuration page lists printer information such as default settings installed options network settings including IP address and font settings You can use the information on this page to help you con...

Page 25: ...puter open a Web browser in the address field type the IP address of the printer then press Enter or Return Logging In Logging in is the process by which you identify yourself to the printer for authe...

Page 26: ...the Left arrow button 2 When finished press OK Meter Readings The Billing Meters menu shows the number of processed print jobs There is a meter for each color mode Meter readings track the total numbe...

Page 27: ...s Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In C...

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Page 29: ...ud Print 37 Installing the Software 38 Configuring Network Settings 42 Configuring General Setup Using CentreWare Internet Services 48 Configuring General Setup Using the Control Panel 50 Configuring...

Page 30: ...ry for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends...

Page 31: ...printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all...

Page 32: ...to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethernet connection is typi...

Page 33: ...onnect the printer to the hub or router with the second cable Connect to any port on the hub or router except the uplink port 3 Attach the power cord then plug in the printer and turn it on 4 Set or a...

Page 34: ...wireless router for two seconds 8 After you press both buttons click Next 9 In the printer list select your printer Note You can name your printer and choose to share it on the network or set it as y...

Page 35: ...in Menu then press OK 3 Navigate to Network then press OK 4 Navigate to Wi Fi Setup then press OK 5 Select the desired network then press OK 6 Enter the passcode or WEP key then press OK To connect us...

Page 36: ...r computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Yo...

Page 37: ...rver settings as needed To configure Google Cloud Print 1 Click Register This Device to Google Cloud Print A printer registration page prints 2 To register the printer in your Web browser type the URL...

Page 38: ...m www xerox com office 6022drivers Operating System Requirements Windows XP SP1 and later or Windows Server 2003 and later Macintosh OS X version 10 4 or later Available Print Drivers To access specia...

Page 39: ...s of Your Printer on page 25 To enable continued use of the printer even if the IP Address assigned by the DHCP server changes you can use the installer or CentreWare Internet Services 6 In the printe...

Page 40: ...k and receiving traffic the link LED is green and its amber traffic LED flashes rapidly Installing the Print Driver 1 Insert the Software and Documentation disc into the appropriate drive on your comp...

Page 41: ...the list and click Add Note If your printer was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly To add the printer by specifying the IP address 1 Fr...

Page 42: ...a network Macintosh computers use either TCP IP or the Bonjour protocol to communicate with a network printer For Macintosh OS X systems TCP IP is preferred With TCP IP protocols each printer and com...

Page 43: ...an IP address from the DHCP server Wait two minutes then print the Configuration Page again To print the Configuration Page 1 At the printer control panel press the Menu button Note To navigate throu...

Page 44: ...e connectivity issues To avoid problems or if your network administrator requires a static IP address for the printer you can assign the IP address to the printer Note You can view the IP address of y...

Page 45: ...rinter to another computer that obtains its IP address dynamically To avoid having the IP address reassigned give the printer an address at the higher end of the range allowed by the router or device...

Page 46: ...ort Changing the IP Address Using CentreWare Internet Services To change the IP address of the printer using CentreWare Internet Services 1 At your computer open a Web browser in the address field typ...

Page 47: ...for Networks 5 Ensure that the USB cable is connected properly 6 Select a network then click Next 7 Enter the passphrase for your wireless network then click Next 8 For the Configure Printer screen c...

Page 48: ...sion Information find the printer model number serial number and the firmware version number for the operating systems 5 Under Page Description Language find the version numbers for each of the page d...

Page 49: ...ur computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Properties 3 To expand the menu in the Propert...

Page 50: ...configure general settings of the printer such as Power Saver timers clock settings and alert settings Accessing the System Setup Menu 1 At the printer control panel press the Menu button Note To nav...

Page 51: ...el menus a Navigate to Panel Lock then press OK b Navigate to Panel Lock Set then select Enable c Enter a four digit passcode then reenter the passcode 5 To allow download of firmware updates navigate...

Page 52: ...ess OK 4 Navigate to Auto Reset then press OK 5 To select a setting press the arrow buttons select it then press OK Configuring the Fault Timeout The fault timeout allows you to set how long the print...

Page 53: ...2 In CentreWare Internet Services click Properties 3 In the Properties pane to expand the menu click the plus symbol next to the Security folder Configuring Administrative Security Settings 1 At your...

Page 54: ...level of cryptographic strength next to DH Group select G1 for low and G2 for strong 11 To turn on Perfect Forward Security next to PFS select Enabled 12 In the Specify Destination IPv4 Address enter...

Page 55: ...2 168 200 0 255 255 255 0 Reject 3 192 168 0 0 255 255 0 0 Accept To configure the Host Access List 1 At your computer open a Web browser in the address field type the IP address of the printer then p...

Page 56: ...nabled 6 To configure the printer to create a digitally signed certificate click Create New Certificate 7 To select the DKIM signature type for Public Key Method select RSA SHA 256 or RSA SHA 1 8 To s...

Page 57: ...expiration date A public key A purpose defining how the certificate and public key can be used This printer supports two types of certificates Device Certificate This certificate contains a private k...

Page 58: ...effect restart your printer Note After you generate a signed certificate Certificate Management appears in the Security menu 11 In the address bar type the IP address of the printer then press Enter...

Page 59: ...Xerox Phaser 6022 Printer 59 User Guide This chapter includes Supported Paper 60 Loading Paper 63 Printing on Special Paper 67 4 Paper and Media...

Page 60: ...r or visit www xerox com office 6022supplies General Paper Loading Guidelines Do not overfill the paper trays Do not load paper above the maximum fill line in the tray Adjust the paper guides to fit t...

Page 61: ...s and relative humidity Avoid storing paper in attics kitchens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets A...

Page 62: ...56 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in C5 envelope 162 x 229 mm 6 4 x 9 in DL envelope 110 x 220 mm 4 33 x 8 66 in Monar...

Page 63: ...he Main Tray 1 Remove the tray from the printer a Pull out the tray until it stops b Lift the front of the tray slightly then pull it out 2 Adjust the paper length and width guides as illustrated 3 Fl...

Page 64: ...face up with the top of the paper toward the back of the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 5 Slide the tray back into the printe...

Page 65: ...g press the arrow buttons select it then press OK i To return to the previous menu press the Left arrow button j Navigate to Paper Type then press OK Configuring the Paper Tray for Legal and A4 You ca...

Page 66: ...r and Media 66 Xerox Phaser 6022 Printer User Guide 5 To protect the paper place the paper cover over the extended section of the paper tray 6 Load paper into the tray then insert it back into the pri...

Page 67: ...ler or visit www xerox com office 6022supplies See also www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Envelopes You can print envelopes...

Page 68: ...ghtly against the edges of the envelopes Labels Ensure that label stock is placed face up in the paper tray Guidelines for Printing Labels Use labels designed for laser printing Do not use vinyl label...

Page 69: ...he packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are planning to use Do not leave...

Page 70: ......

Page 71: ...6022 Printer 71 User Guide This chapter includes Selecting Printing Options 72 Macintosh Printing Options 74 Mobile Printing Options 75 Using Custom Paper Sizes 77 Printing on Both Sides of the Paper...

Page 72: ...r most jobs specify 2 sided printing in Printing Preferences To select default printing options 1 Navigate to the list of printers on your computer For Windows Vista click Start Control Panel Hardware...

Page 73: ...Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click C...

Page 74: ...ck Print to send the job to the printer Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options so that you can apply them to future print jobs To save a...

Page 75: ...your selected online service Online service A Web based service such as Dropbox or an email provider transmits jobs from your mobile device to your computer Xerox PrintBack agent Installed on your co...

Page 76: ...g email providers and create an account Gmail Microsoft MSN Microsoft Hotmail Windows Live Mail Yahoo Mail Plus AOL Mail Note If you select email Xerox recommends that you use a separate or dedicated...

Page 77: ...ontrol Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Pr...

Page 78: ...in Page Setup Note To use the custom paper size select Page Setup and select the custom size that you created from the Paper Size drop down list Printing on Custom Paper Sizes Note Before printing on...

Page 79: ...ustom Paper Size Using Macintosh 1 Load the custom size paper For details see Loading Paper on page 63 2 In the application click Page Setup 3 From the Paper Size drop down list select the custom pape...

Page 80: ...2 Sided Print Portrait 2 Sided Print Flip on Short Edge Landscape 2 Sided Print Landscape 2 Sided Print Flip on Short Edge Setting Up 2 Sided Printing To set up manual 2 sided printing 1 From the File...

Page 81: ...x Phaser 6022 Printer 81 User Guide This chapter includes Cleaning the Printer 82 Adjustments and Maintenance Procedures 88 Ordering Supplies 91 Managing the Printer 94 Moving the Printer 96 6 Mainten...

Page 82: ...aners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards...

Page 83: ...ails see Clearing Paper Jams on page 105 Remove any dust or stains with a dry clean cloth WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of pa...

Page 84: ...ge as shown 4 Pull out the toner cartridge Note To avoid spilling toner pull out the toner cartridge slowly 5 Remove the remaining toner cartridges in the same manner 6 Pull out the cleaning rod Note...

Page 85: ...f the toner cartridge slot Push in the cleaning rod until it stops then pull it out 8 Repeat the procedure for the holes in the other three slots 9 Return the cleaning rod to its original location 10...

Page 86: ...manner 12 Close the side door Cleaning the Color Toner Density Sensors Note Clean the color toner density CTD sensors when an alert for the CTD sensors appears on the control panel or in PrintingScou...

Page 87: ...Maintenance Xerox Phaser 6022 Printer 87 User Guide 3 Use a dry cotton swab to clean the color toner density sensors 4 Close the rear cover...

Page 88: ...n 2 Use the Up and Down arrows to navigate to Admin Menu then press OK 3 Navigate to the Maintenance Menu then press OK 4 Select Auto Regi Adjust then press OK 5 Select On then press OK 6 To return to...

Page 89: ...menu press the Return button Adjusting the Bias Transfer Roller Use Adjust BTR to specify the bias transfer roller BTR voltage for printing on the selected paper type If the printed image is too ligh...

Page 90: ...menu press the Return button Refreshing the Bias Transfer Roller Use the BTR Refresh procedure to reduce paper curling and improve paper discharge To refresh the bias transfer roller 1 At the printer...

Page 91: ...erox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control panel when supp...

Page 92: ...local Xerox representative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Toner Cartridge...

Page 93: ...ot use this procedure repeatedly Running the procedure repeatedly uses the toner supply more quickly Cleaning the Developer The Clean Developer feature runs the developer motor and stirs the toner in...

Page 94: ...count details for the printer The current counts for color black and white and combined total impressions appear on the Billing Meters screen The impression counts shown are used for billing A page is...

Page 95: ...e to Panel Lock Set then press OK 6 Select Enable then press OK 7 To return to the main menu press the Return button Changing the Panel Lock Password The Panel Lock password limits access to the Admin...

Page 96: ...k 2 Lift and carry the printer as shown in the illustration Note To find the weight for your printer configuration see Physical Specifications on page 119 CAUTIONS Failure to repackage the printer pro...

Page 97: ...Maintenance Xerox Phaser 6022 Printer 97 User Guide After moving the printer 1 Reinstall any parts you removed 2 Reconnect the printer to the cables and power cord 3 Plug in and turn on the printer...

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Page 99: ...Xerox Phaser 6022 Printer 99 User Guide This chapter includes General Troubleshooting 100 Paper Jams 103 Getting Help 115 7 Troubleshooting...

Page 100: ...properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in th...

Page 101: ...representative The printer is busy If the Ready Indicator is flashing it is normal A previous print job could be the problem Use PrintingScout to delete all print jobs in the print queue Load the pape...

Page 102: ...hen spooling them to the printer Spooling can slow print speeds To test the speed of the printer print some information pages such as the Office Demo Page The job is complex Wait No action needed Prin...

Page 103: ...g the paper guides improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 60 Follow proper paper handling and loading...

Page 104: ...labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately an...

Page 105: ...f time to move the paper further into the exit tray To run Jam Recovery Mode 1 Press and hold the Cancel button for three seconds 2 After the printer engine stops running turn the power off then remov...

Page 106: ...control panel display and in the Printer Status window of PrintingScout Press OK Clearing Paper Jams From the Back of the Printer Note To resolve the error displayed on the control panel you must cle...

Page 107: ...ser Guide 3 Remove any jammed paper from the back of the printer 4 Lower the levers to their original position 5 Close the rear cover 6 Follow the instructions on the control panel display and in the...

Page 108: ...details see Supported Paper on page 60 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray R...

Page 109: ...print side up flaps open and facing away from the printer No 10 DL and Monarch envelopes are wrinkling To prevent wrinkling on No 10 DL C5 or Monarch envelopes load them print side up flaps open and f...

Page 110: ...ting on most printers Controlling Print Quality Various factors can affect the quality of the output of your printer For consistent and optimum print quality use paper and toner designed for your prin...

Page 111: ...erox toner cartridges Replace the toner cartridges with genuine Xerox toner cartridges It can take several prints before full quality is restored The bias transfer roller voltage is insufficient for t...

Page 112: ...There is a problem with the toner cartridge for that color Check the condition of the toner cartridge and replace it if necessary For assistance go to the Xerox Support website at www xerox com offic...

Page 113: ...ge 83 The printer is worn or damaged For assistance go to the Xerox Support website at www xerox com office 6022support The toner cartridges are not Xerox toner cartridges Replace the toner cartridges...

Page 114: ...on page 89 The fuser is not adjusted for the paper type Adjust the fuser For details see Adjusting the Fuser on page 90 The paper is damp Replace the paper The relative humidity of the room is too hig...

Page 115: ...gScout Alerts PrintingScout is a utility installed with your Xerox print driver It automatically checks the printer status when you send a print job If the printer is unable to print a PrintingScout a...

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Page 117: ...17 User Guide This appendix includes Standard Features 118 Physical Specifications 119 Environmental Specifications 120 Electrical Specifications 121 Performance Specifications 122 Controller Specific...

Page 118: ...andard paper One sheet of coated paper Five envelopes 100 sheets of standard paper in the output tray 2 Sided Printing Manual Maximum print size Legal 216 x 356 mm 8 5 x 14 in Control panel Button nav...

Page 119: ...Guide Physical Specifications Dimensions and Weight Width 397 mm 15 6 in Depth 398 mm 15 6 in Height 246 mm 9 7 in Weight 12 3 kg 27 2 lb Total Space Requirements Width 927 mm 36 5 in Depth 1488 mm 5...

Page 120: ...perature 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and...

Page 121: ...STAR Qualified Product The Xerox Phaser 6022 Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered Unite...

Page 122: ...6022 Printer User Guide Performance Specifications Printer warm up time Power on 28 seconds or less Recovery from sleep mode 28 seconds or less Note Warm up time assumes an ambient temperature of 20...

Page 123: ...Xerox Phaser 6022 Printer 123 User Guide Controller Specifications Processor 525 MHz ARM11MP Memory 256 MB RAM Interfaces Universal Serial Bus USB 2 0 Ethernet 10 100 Base T IEEE802 11 b g n wireless...

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Page 125: ...Xerox Phaser 6022 Printer 125 User Guide This appendix includes Basic Regulations 126 Material Safety Data Sheets 131 B Regulatory Information...

Page 126: ...residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference t...

Page 127: ...and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental perfor...

Page 128: ...gram is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERG...

Page 129: ...vironmental Choice is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive audit...

Page 130: ...Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this d...

Page 131: ...Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support...

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Page 133: ...Xerox Phaser 6022 Printer 133 User Guide This appendix includes All Countries 134 North America 135 European Union 136 Other Countries 138 C Recycling and Disposal...

Page 134: ...gulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling a...

Page 135: ...take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs...

Page 136: ...cal and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your...

Page 137: ...r more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Pe...

Page 138: ...Recycling and Disposal 138 Xerox Phaser 6022 Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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